Michael Thomas

Senior Software Developer @Beckman Coulter

United States✔️ ITUndergraduate StudentBackend DeveloperFrontend DeveloperSystem AnalystDevOpsProduct ManagerProject ManagerTech SupportDatabase Developer🎓 StudentWeb Developer

Michael Thomas, as a Senior Software Developer, has been instrumental in designing, coding, and debugging software for our company. His expertise in various programming languages and his ability to work in diverse teams has significantly improved the efficiency and functionality of our software products. His leadership skills have also been crucial in mentoring junior developers and leading project teams. Moving forward, Thomas's skills will be essential in developing innovative software solutions and driving the company's technological growth.

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Work Background

Beckman Coulter DiagnosticsSenior Business Application Developer

Oct. 2022 - Jul. 2024Brea, California, United States

CONCEPTIALFounder/CEO

Jan. 2020 - Jan. 2024Fullerton, California, United StatesWe are skilled technologists that apply our passion for technology to create successful products and solutions for our clients. Our passion drives us to be innovative, creative, and experts in our field. Our love of technology keeps us learning, motivated and excited about what we do.

Teletrac NavmanSoftware Engineer

Jun. 2012 - Dec. 2019Garden Grove, CaliforniaI facilitated the entire development life cycle for Teletrac’s GPS fleet tracking web application. While doing so, I took code ownership during product release and collaborated with 3 product owners and 5 software and QA engineers. During my time here, I implemented new technologies and improved multiple application development processes. For instance, I established Amazon SQS and SNS for messaging, initiated use of lambda functions, and proposed use of React for better app performance. In addition, I consistently standardized documentation by adding new features, related services, and database schemas on Confluence pages. I also updated web config files with new product features to help engineers create release documents. One of my major contributions here was transitioning the software development model from waterfall to agile. Subsequently, I revamped meetings and project reporting as the first scrum master. I troubleshot issues, fixed documentation, conducted personal reviews and team inspections, and took part in scrum and sprint meetings. SELECTED ACCOMPLISHMENTS: - Implemented alerting system with automated control, monitoring, and visualization using ASP.NET as Project Lead. - Met stringent feature launch deadlines by prioritizing customer needs and aligning them with owner requirements. - Advanced backlog prioritization and refinement by setting up meetings to streamline owner and team expectations. Key Skills: Program Development Life Cycle, New Feature Implementation, New Technology Introduction, Product Ownership, Team Training & Collaboration, Documentation Streamlining, Industry Research, Confluence, MVC, Amazon SQS & SNS, ReactJS, Redux, C#, SSRS, SQL, Team Foundation Server, Kendo UI, AWS, TypeScript, jQuery, JavaScript, React Native, Root Cause Identification, Issue Troubleshooting, Automated App Control, Backlog Grooming, Stakeholder Goal Alignment, Agile Implementation, System Legibility & Performance, Code Efficiency, App Responsiveness.

Teletrac NavmanJunior Software Engineer

Mar. 2012 - Aug. 2014Garden Grove CAI primarily processed reports as a Junior Software Engineer. My major contribution in this role was supporting Pentaho as the new corporate reporting platform and training other engineers on the system. Key Skills: Report Processing, Pentaho, Personnel Training Sessions, Reporting Standardization, Application Support.

Teletrac NavmanIntegration Support Engineer

Jun. 2009 - Jun. 2012Garden Grove CAI helped third-party companies integrate their software with Teletrac’s applications by managing their requests, analyzing integration requirements, delivering API documentation, and setting up meetings with the engineering team as the single point of contact. Besides stakeholder management, I streamlined issue resolution by building a troubleshooting tool and training new employees and a 20-member customer support team. As a result, I increased client service, reduced wait times, and cut ticket escalations by 90%. I also worked with the beta coordinator to troubleshoot client issues, deliver on-site training, and enable new product testing and rollout. Key Skills: Customer Relationship Management, Client Inquiry Management, Third-Party Integrations, API Documentation & Troubleshooting, Technical Support, Consistent Customer Service, Escalated Ticket Resolution, VB.NET, C#, SalesForce.com, MS Excel, Staff Training, Customer Needs Analysis, Employee Collaboration, On-Site Customer Training, Document Consolidation, Offshore Staff Collaboration, Product Usage Simplification, API Issue Resolution, Sample Code Improvement, New Product Testing & Launch.

Teletrac NavmanCustomer Support Representative

Sep. 2009 - Jan. 2010While delivering customer training and troubleshooting issues, I took on additional workload during high call volume hours. I also validated new orders and conducted follow ups to resolve ticket queues in an assigned territory. My ability to build long-term customer relationships allowed me to increase upsells and maintain high retention. Key Skills: Workload Optimization, Product Upselling, Issue Resolution, Consistent Client Follow Up, Order Validation, Client Relationship Management.

Inland Computer Product, Inc.Technical Support Representative & Webmaster

May. 2009 - Sep. 2009Fullerton, CAAs Technical Support Rep, I helped Inland Products advance its production of identification products by handling customer inquiries and processing return merchandise authorizations. I worked with owners, a tech support rep, and a warehouse team while doing so. Additionally, as Webmaster, I maintained the company’s web presence by developing and managing an ecommerce site and training the owners and the warehouse team on site updates and order processing. Key Skills: Customer Request Handling, RMA Processing, Departmental Collaboration, Apache HTTP Server, MySQL, Website Development & Maintenance, Web Presence Retention.

Make It WorkMobile Computer Technician

Jun. 2008 - May. 2009I promoted Make IT Work’s community-based programs for individuals with disabilities by delivering in-person technical support to its customers. I communicated terms, resolved system issues, and built customer relationships while implementing home networks, operating systems, and new software. Key Skills: On-Site Tech Support, Customer Training, Issue Mitigation & De-Escalation, Continuous Client Satisfaction, Network & Systems Installation, Software Implementation & Update.

US NavyAviation Mechanic

Jun. 2003 - Jun. 2007Assisted and supported as an aviation mechanic for 13 SH-60B squadron. Supported the squadron mission of getting the flight schedule out in a safe an expeditious manner.

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