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Work Background
Stefanini GroupDigital Business Manager
Mar. 2023MexicoKey responsibilities: Conduct performance analyses based on client feedback and market trends. Identify growth and development opportunities with existing clients. Actively hunting new clients and expanding our business). Implementing cross-selling and market penetration strategies. Utilizing Power BI for comprehensive data analysis. Collaborating to identify customer needs and deliver technological solutions for digital transformation. Managing customer relationships and ensuring satisfaction. Presenting and overseeing proposals to potential C-level clients. Overseeing the correct delivery of end-to-end (E2E) projects. Managing and addressing crises in projects involving clients. Provide strategic support to regional leaders across various functions in LATAM to enhance business results and achieve organizational objectives. ● Strategic Business Vision: Ensured the successful implementation of strategic initiatives, surpassing the sales target by 25% within a span of 6 months.
● Orchestrated and solidified the sale of strategic projects with top-tier clients (Banorte, BBVA, Afirme, Cemex, Coca-Cola Ecosystem) encompassing:
• The complete migration of the management platform as an integral part of the bank's macro digital transformation project, currently underway.
• Sustaining a productive system specializing in the banking CORE, involving the training of consultants for ongoing processes.
• Serving as the master provider for asset management and field support services in offices across Brazil, Colombia, Chile, and Mexico City, in progress.
• Overseeing the service desk, security, and cloud services project, involving coordination with four teams on security matters, cloud service management, and development, in progress.
• Implementing a scalability strategy tied to the bank's core strategy, involving critical modernization efforts, in progress.
• Steering the negotiation and contractual approval process for development and testing factories.
AnngelMember Board of Directors
Jan. 2023Advisor for the development and creation of the medium and long-term strategy. Review of quarterly results and performance evaluation of Directors.
Advice to senior management and shareholders for decision-making and strategic guidance.
bSideEnterprise Commercial Lead
Apr. 2022 - Mar. 2023MexicoResponsibilities: Management of Sales Cycles, Budget Creation, Cultivation of robust connections with C-level clients and partners to propel sales, Crafting and negotiating solutions for intricate client issues, Provision of comprehensive business performance reports to stakeholders.
Achievements: ● Strategic Relationship: Successfully revitalized the rapport with Microsoft within their Digital Transformation projects, setting strategic objectives and cultivating high-value accounts. This involved:
• Establishing effective communication channels between the company, partners, and the manufacturer.
• Resulting in a substantial investment of $3Million USD in projects.
● Strategic AI Projects: Attained an additional 20% in total sales with the Coca-Cola Ecosystem through the successful execution of the "Business Intelligence Data Model" project, incorporating Artificial Intelligence (AI) into the framework.
● Key player: Collaborated with Senior Management as the driving force behind optimizing the sales funnel, cementing a pivotal role in the process.
AURAGeneral Manager
Nov. 2021 - Apr. 2022MexicoResponsibilities: Formulate strategic plans to achieve short, medium, and long-term profitability and growth. Devise and execute operational plans, foster robust relationships with stakeholders, design organizational structures, and manage human capital. Develop business plans, ensure regulatory compliance, and establish policies to guarantee business sustainability. Implement corporate procedures, engage in negotiations with C-level executives, and provide direct reports to Startup Headquarters. Achievements:
● Strategic Planning: Successfully initiated offices and expanded the market presence in Mexico and LatAm.
● Global Vision: Functioned as a bridge, connecting the LatAm and South Africa markets ● Strategic Partnership: Established key alliances with prominent companies, accelerating the overall growth of the company. ● Business Advising: Provided guidance to adapt the platform for successful integration in the LatAm region.
● Key Player: Contributed to the steering committee, actively participating in the development of strategic plans for various business opportunities.
E2E GROUPGeneral Manager
Oct. 2015 - Sep. 2021Mexico City Area, MexicoResponsibilities: Develop strategies to attain market positioning and foster growth. Implement systems, processes, policies, and strategies aligned with medium and long-term business plans. Deliver business presentations to the board of directors, manage customer relationships to ensure satisfaction, and oversee the creation of the commercial team. Develop pitches and administer office operations. Achievements: ● Business Vision: Accomplished a remarkable 30% year-over-year commercial growth.
● Startup operations: Successfully launched the market presence in Mexico, Colombia, Chile, and the US.
● Multicultural Teams: Established and nurtured multicultural and matrix teams of 40 people across 4 countries, collaborating with regional partners such as Microsoft, WND, NXT IoT, and SigFox.
● Business Management: Consolidated client teams and facilitated the adoption of new software solutions, resulting in operational and commercial savings ranging between 20% and 50%.
● Strategic Negotiations: Formulated a solution to enhance the efficiency and distribution of electronic equipment at Walmart de México. ● Business Leadership: Secured a successful fundraising of $500K USD. ● Employee Engagement: Attained the team's commitment to the company, implementing processes for career development.
SensitechSales & Professional Services Director
Oct. 2012 - Oct. 2015Mexico City Area, MexicoResponsibilities: Establishment of the commercial and customer service teams, fostering robust client relationships. Creation of value proposals through innovative solutions and services. Renovation of the business operating model, including the design of client strategies and establishment of performance indicators. Specialization in Account Farming.
Achievements:
●. Results Oriented: Achieved a notable 25% growth.
●. Organizational Culture: Successfully integrated the team and unified a cohesive work culture following the acquisition of 5 companies in 8 months.
●. Strategic Thinking: Implemented a new operating model within 10 months, increasing client technology adoption. This resulted in client savings of up to 25% and a company profitability increase of 20%.
●. Key Account Management: Led the successful implementation of key accounts, including L'Oreal, Microsoft, Brown Forman, DELL, DOW, GSK, Polaris, Hershey's, Jafra, Carhartt, and Superior Essex.
●. Customer Management: Mitigated risks in client contracts by $150K through the implementation of service level agreements and quarterly business reviews.
●. Customer Service: Personalized the client portfolio, enhancing understanding, increasing revenue, and ensuring higher satisfaction levels.
G4SInnovation & Strategy Director
Oct. 2011 - Oct. 2012Mexico City Area, Mexico• Innovate on process and the way to do the financial reports using of technology for the optimization of operational results, and evaluation of key business indicators.
• Establishing scope of work and SLA per customer, based on indicators and the dashboard system to report, improving customer satisfaction and service processes.
ISS Facility Services MéxicoDeputy Director Business Development
Aug. 2010 - Sep. 2011Mexico City Area, Mexico• Develop the business plans per business lines working with the top management team to establish the goals and the key performance indicators aligned with the HQ offices.
• Lead commercial teams to use the best practices and customize the solution doing a customer focused service approach.
SecuritasBusiness Development Manager
Apr. 2007 - Jul. 2010Mexico City Area, Mexico• Leading a team of 250 people locally, based on performance by results and creating career plans for team members.
• Generating and consolidated relationships with customers at all levels.
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