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Network Power500+ people
Startup Founder
Sales & BizDev
United States
Work Background
Human Resources Services Specialist
Johnson & JohnsonHuman Resources Services Specialist
Office Manager
Johnson & JohnsonOffice Manager
Jan. 2021• Excellently coordinated and managed projects for the country such as healthcare product launches/promotions, employee retreats, stakeholder meetings, patient advocacy, and healthcare workers’ enlightenment campaigns. • Revamped the account receivable and payable process thus reducing the payment period from about 60 days to a maximum of 10 days and eradicating return/double payment issues or omission of receivables. • Rendered administrative support to Accounting Team by coordinating payment receivables, payables, banking activities and vendors • Initiated an easy-to-use template to manage account receivable and payable to help the Team with updates on their vendor payments • Relationship management of clients, external stakeholders such as vendors, third-party contractors, Health care professionals, and Organizations via telephone, email, or in-person • Promoted outstanding employee experience by prompt resolution of their complaints and inquiry tickets raised by employees via HRIS • Supported the Country Manager with employee relations and management, smooth operation, research, project management, and coordination of the office, vendors, and employees. • Used Microsoft Excel and BI to generate insights to help improve payment process, marketing activities, HCP needs analysis, and identify individual employees’ achieved sales versus target. • Supervised and coached the Front Desk Officer and other administrative support staff to harness their knowledge and skills
Client Service Manager
Haggai Mortgage Bank LtdClient Service Manager
Apr. 2008 - Dec. 2020Nigeria• Coordinated and supervised account management of assigned client portfolio by ensuring all loan requirements are well documented, management credit committee approvals obtained • Daily followed up with clients either via email, calls or in-person to keep them abreast of activities on their account and also ensure their accounts are funded to service their loan obligations • Coordinated debt recovery by engaging loan defaulters and advising them on the best ways to restructure their accounts and ensure the loans are performing • Managed efficient onboarding of new clients by supporting them with account opening, reactivation, and loan/investment advisory, thus ensuring maximum customer satisfaction • Nurtured the relationship of the Bank with its high-profile and long-standing customers ensuring they are satisfied with the bank’s services through routine visits, calls, and emails. • Supervised credit analysis and operations of loan requests which involves analyzing their documents, financial capacity, character, collateral, and contribution • Effectively communicated the bank’s requirements and guided prospective clients with the collation and submission of these documents • Conducted credit bureau and background checks on clients to verify their loan status with other financial institutions • Statutory rendition of financial and anti-money laundering (AML) reports for high-risk, politically exposed persons, suspicious accounts, non-compliant transactions, and cash/transfer transactions above a certain threshold to respective government commissions • Monitored client adoption of the Bank’s digital platforms, products, and services as well as receiving and analyzing feedback to better serve the customers and escalating issues to cross-functional Teams such as IT and E-banking teams and ensuring that the issues are resolved timely • Facilitated the creation of tailored-made products and services to retain and attract new customers


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