Paul Ionescu - People Strategy Manager, Citibank

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Work Background

CitiVice President. Operations Support Senior Manager

Oct. 2017Warsaw, PolandActing as a Business Office Head for the Securities Services Operations (SSO), a global unit within Citi Service Centre Poland, responsible for all securities and fund accounting services and organized around three global product lines: “Prime Finance”, “Futures, Clearing & Collateral” and “Global Fund Services”. Key Responsibilities: - Learning and Development; - People Strategy; - Internal Reporting & Analysis; - Executive Support and Communications.

SitelLearning & Development Manager. Business Continuity Officer

Oct. 2011 - Oct. 2017Warsaw, PolandParticipating in the decision making process on a site level to support the overall business strategy of the company; Developing and guiding the implementation of effective learning programs and policies; Acting as a business partner for the Sitel Global Learning Team, supporting the development, implementation and delivery of global learning solutions; Responsible for the Global Operating Standard implementation and maintenance on site. Managing and assisting with the implementation of Business Continuity Plans at site level.

SitelOperations Manager. Business Continuity Officer

Aug. 2008 - Sep. 2011Warsaw, Masovian District, PolandManaging over the span of over 3 years four multi-lingual accounts for global clients like HP, Haier & Johnson Controls. Purpose of this role: manage a team of <100 management & staff; meet and exceed business objectives ensuring the consistent achievement of all financial and operational SLAs and KPIs for the account. Main escalation point and SPoC for the clients. Actively involved in project implementations and ramp-ups, client contract negociations and high level business reviews. Additionally managing and assisting with the implementation of Business Continuity and Disaster Recovery Plans - responsible for the Warsaw site.

SitelEMEA level PME

Apr. 2008 - Aug. 2008Paris Area, FranceResponsible for process mapping, as part of a Sitel EMEA Project Team. Encharged with performing a full analysis of the client's in-house operations and processes & transposing them into process maps; working closely with a Six Sigma Black Belt on process transfer and optimization.

SitelTrainer. Business Continuity Officer

Jan. 2007 - Apr. 2008Warsaw, Masovian District, PolandManaging account level training activities and curricula. Developing training concepts & materials. Running quality monitoring and coaching sessions aimed at developing customer support hard & soft skills. Managing and assisting with the implementation of Business Continuity and Disaster Recovery Plans at business account level.

SitelTrainer. Knowledge Management Database Administrator

Feb. 2006 - Dec. 2006Warsaw, Masovian District, PolandManaging account level training activities and curricula. Developing training concepts & materials. Responsible for implementing & managing an account level trainer-use database and developing a knowledge management database for consultant use. Developing technical skills in the area of consumer electronics, IT equipment, mobile phones and networks. Developing customer support soft skills.

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