Carlos Diego - Senior IT Program Manager, Albertsons

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Work Background

Albertsons CompaniesSenior Technical Program Manager (Agile)

Apr. 2019Pleasanton, CaliforniaManaged a team of 12 developers and 5 QA resources as part of a User Interface Platform Team (UIP) to direct large-scale, complex projects at a strategic business level, involving multiple internal and external stakeholders. The team split into two very critical pods: Tooling and Features AEM (Front End) and Content as a Service AEM (CAAS) (Back End xAPI). Promoted from the contracted position of Senior Agile Program Manager. • Achieved a record 95% scope completion sprint-over-sprint over two years by structuring the foundation through regular discussions on improvements, keeping an open-door policy to address status and issues in our daily stand-ups, sprint close, and retrospectives. • Maintained a record 95% on-time quarterly completion per year of high-impact committed scope set by senior Leadership within our foundational team technologies, including UI Development (Front End) focused with AEM (Adobe) and CAAS (xAPI). ✓ Pioneered a custom tracking process that accurately forecasted quarterly scope commitment, sprint capacity, resource availability, and release readiness and completed 100% of the committed scope 3 quarters in a row. • Partnered with the product owner, engineering manager, and technical leads to hold and maintain a transparent requirement review process and owned the Shopper Experience group's Resource Management, consisting of 4 Pods of 30+ resources. • Drove the successful execution of the Pivotal Cloud Foundry (PFC) to Azure Kubernetes Services migration of 14 xAPIs as planned. ✓ Saved $100K monthly in services and support and improved application development and production releases. ✓ Prevented a double service charge for PCF and AKS by coordinating daily checkpoint calls with our DevOps team and implemented a week's war-room session to ensure all issues and gaps were closed. • Managed a $4M quarterly budget by partnering with senior Leadership, PMO, and finance groups to maintain the CapEx and OpEx set financial goals.

GapSenior Scrum Master

Mar. 2018 - Mar. 2019San Francisco, CaliforniaLed a team of 10 resources in development efforts of Gap brand's (Banana Republic, Old Navy, Gap & Athleta) retail iOS device fleet, on-site and globally, from dozens to tens of thousands, building apps to replace several legacy technologies and processes with iOS device and peripherals. • Collaborated with store operations and key vendors like Apple, AirWatch, Verifone, and New Relic to improve deployment and core capabilities such as corporate WIFI and MDM practices. ✓ Reduced 60% of the bugs introduced in production by coordinating the implementation of an automated testing process across the group and delivering committed scope quarterly • Managed the development of applications that support the InStock app (a replenishment app), Ship from Store app (a fulfillment eCom order app), and Back of House app (used for inventory management). ✓ The revolutionary features resulted in an 80% increase in customer satisfaction, 60% in eCom customer satisfaction, and a 90% improvement in on-hand inventory control. • Collaborated with the Program Product Owner (PO) and Technical Lead (TL) to streamline and improve the agile process. ✓ Championed an 85% acceptance sprint-over-sprint from 55% within a 3-sprint (2 weeks) timeframe.

AT&TSenior IT Program Manager - (Infrastructure/Development/Operations) Chief Data Office

Oct. 2016 - Mar. 2018Palo Alto, CaliforniaManaged a team consisting of Network and Cloud Architects, Hadoop Engineers, and Systems Administrators and reported to the Advanced Platform Engineering (APE) group Director. • Oversaw data center buildouts, encompassing hardware installation, network configuration, security implementation, PXE boot and OS installation, and Hadoop Cluster (HDP) installation. ✓ Improved operational efficiency and system reliability, completed multiple data center buildouts, optimized network performance, enhanced security protocols, and streamlined Hadoop cluster installations. • Spearheaded improvement activities within the Chief Data Office, driving change by fostering a collaborative team culture and implementing new Cloud-based data centers, virtual environments, and Hadoop clusters. ✓ Identified areas for improvement and implemented strategic initiatives to optimize workflow and productivity. • Guided a team responsible for implementing DevOps practices and automation tools to streamline software development and deployment processes. ✓ Conducted training sessions to upskill team members on DevOps principles and implemented best practices to automate testing frameworks and deploy scripts to accelerate the delivery of software updates and enhancements.

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