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Work Background
Thomson ReutersDirector, Sales & Service System Effectiveness
Feb. 2013 - Jan. 2023Lead the transformation team to build and implement a full suite of technology for the front office (lead to sale).
• Drove Sales system roadmap for TR, ensuring collaboration between multiple sales teams, and achieving consistent process and tech stack.
• Led sales and service business process improvement strategy for enterprise shift to operating company, combining the best processes and strategies across disparate businesses to create an efficient process for all.
• Created Demand Management and Champion teams with all businesses represented, building system demand.
• Completed migration from Salesforce Classic to Lightning, implementing new tools for sales teams to drive success
• Partnered with technical team to deliver on sales requirements, by translating business needs into technical stories
Thomson ReutersManager - Sales Process, Tools, & Effectiveness
Feb. 2011 - Feb. 2013Dedicated to increasing our reps productivity through system enablement and process improvements. Understand and articulate how our sales professionals interface with our systems. Working closely with her champion teams and sales leadership, I am the business leader for all sales enablement solutions such as Salesforce (CRM), Big Machines (Order Capture), SalesPro (intranet) and the many other applications in use today by our sales reps.
Thomson ReutersStrategic Support Manager
Jan. 2003 - Feb. 2011Manage the Client Service Manager team, develop new hire training, analyze customer training and retention related trends, compose and assemble training and resource materials use by the training team.
Thomson ReutersClient Service Manager
Jul. 1997 - Jan. 2003Provide Software training, technical consulation, implementation support to customers based on a geographical territory and pre-sales assistance to the sales teams in the territory.
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