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Work Background
If Insurance BalticHead of Motor department
May. 2023Riga, Latvia
Kesko Senukai Digital (e-commerce)Country Manager
May. 2021 - Mar. 2023Latvia- Local team leadership & administration (up to 180 FTEs)
- Setup local management goals and WoW standards
- Establishing HQs processes and standards in the local office
- 1a.lv and ksenukai.lv operational excellency improvements - Cooperation with Retail on improving Group omnichannel processes
- Together with a team opening new Warehouse - Local Sales & Marketing strategy advising to the HQs team
- Local Assortment development - B2B Sales channel development
JYSKEcommerce Manager
Mar. 2020 - May. 2021Riga, Riga, LatviaOversee JYSK E-commerce business development in Baltics and Belarus markets; Budget annual E-commerce sales and e-commerce/marketing costs;
Prepare weekly/monthly reporting via Power BI & Data Studio;
Oversee JYSK E-commerce platforms technical development and projects related to it;
With a team develop product commercial content across all JYSK digital platforms; Lead operational processes automation to improve availability and order processing speed; Lead UX/UI changes aimed at improving functional and commercial sides of the websites;
Plan and lead SEO/SEM, email, SMS and social media marketing strategy;
Implemented personalized email marketing strategy based on customer behavior across digital channels; Support JYSK global campaigns execution across E-commerce digital channels;
Manage digital marketing and IT partners;
Report to direct and executive management teams on E-commerce development progress;
Cooperate with Retail, Logistics, Buying, IT, CS and Marketing to ensure E-commerce growth;
E-commerce team management – 4 FTEs: Junior project manager, Email & Social media, Content Marketing, Content administration
MinimumProject Manager
Jun. 2019Riga, Latvia- Remote development team management
- Regular communication with clients (US, Middle East) - UX/UI consultations
- Content creation
- Project tasks planning & prioritising
- Potential solutions research
- Ensuring end-functionality meets the customers needs
JYSKEcommerce Development Manager
Apr. 2019 - Mar. 2020LatviaDevelopment of the new website designs based on customer experience data analysis;
Support processes restructure and classification to improve response and resolution timings;
Automated solutions development to enhance centralization and efficiency across company operational processes;
Internal projects development: Advanced reporting, Order management, Courier partners management;
Established process to register all incoming bugs and content changes, setup SLAs;
Development budget planning and management;
Agile project planning and implementation;
Development team management – 4 FTEs - 3 developers and 1 QA/Content administrator;
JYSKEcommerce Manager
Nov. 2017 - Apr. 2019Belarus• Development and launch of JYSK eRetail processes in Belarus
• Cooperation between Retail and eRetail in Belarus
• Processes and operations stabilisation to improve KPIs and annual targets
• Leadership and development of operational team 6 FTEs
• Daily processes automation and optimisation in ERP and CMS platforms • Launch of IP telephony and CRM
• Delivery partners management and review
• Processes and guidelines setup
• Budgeting & reporting
JYSKBusiness Analyst and WEB Development Projects Manager
Jan. 2016 - Apr. 2019Latvia• WEB Development team manager - 3 FTEs
• WEB Development projects management • Website redesign launch
• Magento 1 to Magento 2 upgrade
• Website launch in Belarus • UX/UI project implementation • Agile projects implementation • JIRA user CRM platform launch in 4 countries
eRetail logistics centralisation project lead
eRetail daily operational processes automation and optimisation PM for cross department projects aimed at reduction of manual work and daily eRetail processes flow improvement
JYSKBusiness Analyst
Oct. 2015 - Dec. 2015Riga• Operational reports: KPI, ROI, Digital marketing, Inventory
• Market overviews • Cost reporting • Cost analysis
Reed MIDEM - a member of Reed ExhibitionsAssisting Sales Manager
Apr. 2015 - Oct. 2015Riga• Sales of Reed Midem (MAPIC&MIPIM) products;
• Development of the Baltic events at MAPIC&MIPIM;
• Administrative work management;
• Daily workflow organization.
BoschIntern in Corporate Purchasing Department for Plastic, Rubber and Wire Harness
Aug. 2014 - Jan. 2015Bengaluru Area, India• Performed annual price benchmarking project for the highest running serial parts in ABE23 commodity;
• Supported the team for the supplier identification, allocation process and new business awarding;
• Prepared and post processed internal audits;
• Assisted during escalation of delivery crisis;
• Managed supplier related information using BOSCH Purchasing IT tools;
• Supported in day-to-day buyer tasks.
Citadele bankaIntern
Apr. 2012 - Jul. 2012Prepared Citadele bank ratio analysis in Latvia and Lithuania;
Helped in branch optimization analysis.
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