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Work Background
Folie Marine Beach Club & HotelGeneral Manager
May. 2024 - Sep. 2024Himara, Vlorë, AlbaniaI oversaw daily operations across all departments, ensuring smooth coordination and exceptional guest experiences. My responsibilities included managing staff performance, optimizing operational efficiency, and maintaining high service standards. I collaborated with department heads to enhance productivity, control costs, and meet financial targets while ensuring compliance with health, safety, and legal regulations. Key Focus Areas: * Operational efficiency and workflow optimization * Guest experience management and satisfaction * Staff training and leadership development * Financial management and budget control * Quality assurance and compliance * Assisted in developing strategy and business plan to procure Eur50mil in additional funding for further development of the hotel and surrounding areas to become Folie Village.
Folie Marine Beach Club & HotelResort General Manager
May. 2024 - Sep. 2024Himara, Vlorë, AlbaniaI oversaw daily operations across all departments, ensuring smooth coordination and exceptional guest experiences. My responsibilities included managing staff performance, optimizing operational efficiency, and maintaining high service standards. I collaborated with department heads to enhance productivity, control costs, and meet financial targets while ensuring compliance with health, safety, and legal regulations. Key Focus Areas: * Operational efficiency and workflow optimization * Guest experience management and satisfaction * Staff training and leadership development * Financial management and budget control * Quality assurance and compliance * Assisted in developing strategy and business plan to procure Eur50mil in additional funding for further development of the hotel and surrounding areas to become Folie Village.
Hospitality Jobs AfricaSenior Recruitment Consultant
Apr. 2023 - Aug. 2023South AfricaResponsible for leading end-to-end recruitment for luxury hospitality clients in the UK and international cruise ships. Managed large-scale recruitment projects, sourced top-tier talent, and collaborated with clients to meet specialized staffing needs. Developed recruitment strategies tailored to the unique challenges of hospitality and maritime sectors, ensuring the highest standards in candidate selection, contract negotiation, and onboarding. Built strong client relationships, advised on industry trends, and conducted high-volume recruitment drives for hotels and cruise lines.
Nungu Private Game ReserveChief Executive Officer (appointed as Commercial Manager and promoted within six weeks)
Aug. 2021 - Mar. 2023Lephalale Local Municipality, Limpopo, South AfricaOversaw all strategic, operational, and financial aspects of this Private Game Reserve, which included a luxury 5-star lodge and a specialized buffalo and sable breeding programme. This role allowed me to blend luxury tourism with cutting-edge wildlife conservation, ensuring both the reserve's profitability and its environmental sustainability. Key Focus Areas: * Driving long-term sustainability through conservation and wildlife management * Ensuring financial success and operational efficiency across hospitality and breeding divisions * Enhancing guest experiences to maintain the lodge's 5-star luxury standards * Fostering stakeholder relationships, including government, investors, and local communities * Leading marketing initiatives to position the reserve as a premier destination for luxury wildlife tourism * Building and mentoring a multidisciplinary team focused on excellence in hospitality and conservation
Avoca Vale Country HotelGeneral Manager (and 50% shareholder)
Jan. 2019 - Mar. 2021Louis Trichardt, South AfricaI played a key role in overseeing the hotel's operations during a significant upgrade project, which included adding 24 new bedrooms and upgrading the remaining rooms. My focus was on ensuring operational efficiency, staff development, and enhancing the guest experience while driving financial performance. I led cross-departmental teams, streamlined processes, and managed both daily operations and the strategic growth of the property, contributing to its long-term success in a highly competitive market.
Manupont 124 Pty Ltd - NDACommissioning Agent and Pre-Opening Facilities Manager
Jul. 2018 - Dec. 2019Makhado, Makhado, Limpopo, South AfricaI was responsible for commissioning a USD1bil luxury game lodge designed for an UHNWI spanning 63000 Ha. I oversaw the entire project from close out through to pre-opening, ensuring all infrastructure, utilities, and systems were built to the highest international standards. Post-opening, I managed the day-to-day upkeep of the lodges, implementing preventive maintenance schedules and managing a team to ensure seamless operations. My role focused on delivering exceptional service, maintaining the lodge's pristine condition, and accommodating the bespoke needs of guests, all while integrating sustainable practices and cutting-edge technology.
hotelworx - people, product, qualityChief Executive Officer
Sep. 2012Pretoria, South AfricaI assist luxury hotels, resorts and private residences enhance operational efficiency, improve guest experiences, and drive profitability by conducting in-depth operational audits and optimizing revenue streams. My expertise lies in streamlining processes, reducing costs, and ensuring high standards in facilities management and compliance. I focus on financial analysis, guest satisfaction, staff training, and technology integration to promote long-term success. By working closely with leadership teams, I implement tailored solutions that ensure smooth transitions and sustainable growth. Key Focus Areas: * Comprehensive operational audits and business optimization strategies * Enhancing operational efficiency through streamlined workflows and process improvements * Revenue management, including dynamic pricing strategies to maximize profitability * Financial analysis, budgeting, and cost control measures for sustainable growth * Long-term facilities and asset management to ensure optimal performance and value retention * Leading and overseeing construction, renovation, and expansion projects * Implementing quality assurance programs to uphold service excellence and brand standards * Vendor and contractor management for cost-effective and high-quality service delivery * Driving guest satisfaction through consistent service quality improvement * Developing and training teams to enhance leadership and operational skills * Integrating technology and digital tools to optimize operations and performance
African Pride Irene Country Lodge, AUTOGRAPH COLLECTIONFacilities Manager
Sep. 2012 - Nov. 2018Centurion, Gauteng, South AfricaI oversaw the comprehensive maintenance and operational integrity of this prestigious property. Key Focus Areas: * Property Maintenance: Leading a team to ensure optimal performance of mechanical, electrical, and plumbing systems, while maintaining public and guest spaces. * Project Management: Overseeing various capital projects and renovations to the value of R150mil, ensuring timely completion and adherence to brand standards. * Compliance & Safety: Ensuring the hotel complies with health, safety, and environmental regulations, and maintaining emergency preparedness. * Budget Control: Managing the facilities budget, controlling costs while maintaining high standards, and identifying opportunities for energy efficiency. * Vendor Relations: Negotiating and managing contracts with external service providers to ensure quality and cost-effectiveness. * Team Leadership: Developing and mentoring the facilities team to deliver excellence. * Guest Experience: Collaborating with departments to address facility issues, ensuring seamless guest experiences. * Sustainability: Driving eco-friendly initiatives and promoting sustainable practices throughout the property.
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