Niccolò Piombanti - Business Development Manager, The Software Tailors

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Work Background

Ricardo AGSenior Frequency & Retention Manager

Jan. 2021Zug, SwitzerlandLeading projects aimed at increasing user frequency and loyalty as well as leading CRM. • Ideated and lead design and implementation of discount campaign tool enabling scalable seller discounts. • Implemented seller discount strategies leading to increased seller performance (300k+ additional posted articles and 500k+ net revenue contribution generated in first year). • Produced the business case and lead the design of a strategy for the long-term implementation of a comprehensive loyalty approach for all Ricardo users. • Lead Ricardo’s CRM Team.

Ricardo AGSenior Manager Sales Operations

May. 2020 - Jan. 2021Zug, SwitzerlandLeading sales operations, optimizing processes and expanding the scope of Ricardo’s vendor acquisition. • Introduced new lead generation process allowing sales to focus on deals, reducing prospecting efforts. • Continuously optimizing outsourced process for outbound sales leading to higher ROI. • Lead inventory sourcing automation project, focused at continuous demand driven optimization of Ricardo’s offering.

ricardo.chSales Engineer

Oct. 2018 - May. 2020Zug, SwitzerlandSetting up and leading seller acquisition efforts for Ricardo, leading Swiss online marketplace. • Developed and introduced new sales processes for vendor acquisition. • Launched new outsourced process for outbound sales adding/reactivating 5000+ small sellers to the platform, that contributed over CHF 8.6Mn additional GMV. • Set up a direct sales team aimed at the acquisition of large sellers / key accounts.

UberCommunity Operations Manager

Nov. 2016 - Nov. 2017Milan Area, ItalyResponsible for setting up and managing UberEATS customer support operations in Italy, Austria, Poland and Russia; directed four operations coordinators and teams totaling 40-60 customer service representatives across the region. • Designed and implemented new support structure for the post launch phase reducing support cost by 40%. • Hired, coached and lead internal teams and found the best fitting external BPOs. • Drove analyses and initiatives to allow the Italian operations team to cut local defect rate in half.

InfosysStrategic Global Sourcing Intern

Jun. 2015 - Aug. 2015Bengaluru Area, IndiaLed project aimed at significantly increasing the win ratio of $50M+ contracts. • Evaluated all aspects and processes of the customer acquisition pipeline. • Proposed articulated strategy to increase the global win ratio by 30% and reduce operational costs of Strategic Global Sourcing by 20% that was approved by senior leadership. • Supported the set up of implementation teams.

CNHTreasury Supervisor - CNH Industrial Capital

Nov. 2012 - Jun. 2014Turin Area, ItalyResponsible for risk management strategies covering interest rate and foreign exchange exposures of CNH Industrial Capital in Europe. • Developed hedging strategies leading to minimal risk exposure for € 2.5B portfolio of CNHi legal entities. • Analyzed Iveco Finanziaria’s € 250M portfolio identifying relevant credit lines facilitating the implementation of a new factoring agreement with the largest Italian financial institution.

CNH IndustrialChange Management Senior Specialist

Jan. 2010 - Oct. 2012Turin Area, ItalyLead team of 3 analysts to successful implementation of SAP solutions for Danish, German, Austrian and UK legal entities providing cross brand system integration and full Sarbanes-Oxley compliance • Developed and introduced new change management processes optimizing system transition. • Planned and executed dealer training for major share of 1000+ European dealer network. • Ensured change management team continuity by hiring and coaching new resources.

CNH IndustrialChange Management Specialist

May. 2008 - Dec. 2009Greater Chicago AreaSupported North American company wide SAP implementation. • Delivered training to the 1500+ North American dealer network that ensured smooth system transition and more efficient network management. • Managed development of on-line end-user help tool significantly reducing the burden of initial post go-live support.

Globelink NVOCC Phils., Inc.Intern in Global Sea Freight Services

Jul. 2007 - Oct. 2007Melbourne, AustraliaProvided support for management of inbound sea freight flows ensuring optimal use of resources and reducing shipment costs.

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