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Work Background
Pixel UnitedSVP, Integration Operations
Jul. 2021 - May. 2023Seattle, Washington, United States · HybridA highly influential, portfolio role with diverse operational accountabilities. Delivered the successful operational integration of multiple, international acquisitions and development partners (Japan – capability grown from zero, Finland – acquisition, Canada – development partner). Built a detailed blueprint to ensure repeatable, predictable integration (and business) outcomes. Developed and operated a game investment governance framework – providing significantly increased board visibility, studio accountability, financial clarity, and production predictability to the product pipeline. Entrusted by the board and C-suite to lead multiple complex, cross-company initiatives, often outside of direct role scope including, response to the Ukraine crisis, responsible gameplay, regulatory impact on new product features.
Big Fish GamesSVP, Global Operations (VP from 2009 to 2016)
Jan. 2009 - Jul. 2021Seattle, Washington, United StatesAn integral member of the executive team, managing a team of ~300 across multiple geographies with ultimate responsibility for all operational disciplines, including the customer experience, localization strategy / operations, quality assurance, and facilities. Successfully led the organization through dramatic growth, change, and company ownership (private, NASDAQ, ASX). Drove operational capability scaling and alignment with the release of new game distribution technologies such as streaming platforms and the launch of the iPad and other devices. Established and continuously leveraged a suite of KPIs to drive improved process and resource deployment efficiency.
Mercator LondonDirector Of Operations
Jan. 2005 - Dec. 2008London, England, United KingdomOwnership of the ‘order to cash cycle’ and the performance of a team of 25 in distribution, finance, sales and marketing, design, and engineering in London, whilst managing bidirectional, technical communications with China manufacturing operations. Instituted robust communication protocols to improve manufacturing integrity and shipping accuracy. Cost effectively relocated the UK operations to state-of-the-art design and prototyping facility.
Globus GroupNational Operations Manager
Jan. 2002 - Dec. 2005Greater Sydney AreaA key member of the senior team that drove a turnaround, leading warehousing, distribution, and customer support (team of 10). Leveraged data analytics to manufacturing planning process to drive improvement to order fulfillment metrics and decreasing aged inventory by 50% and inventory accuracy by 83%. Reduced operating expenses by 35% by outsourcing regional non-core distribution functions maintaining customer satisfaction and order fulfillment.
Chandler Macleod GroupSenior Consultant
Jan. 1999 - Dec. 2002Greater Sydney AreaWith P&L responsibility, I managed a team of consultants. Areas of expertise: workflow analysis, job design, KPI development, large scale recruitment projects and executive search.
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