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Work Background
MSX InternationalProject Manager
Mar. 2018Irvine, California, United StatesA global Business Process Outsourcing agency with 6,000+ employees, ~$1.3B annual revenue • Partner with various clients and resources to create and deliver engaging business solutions.
• Product Owner for several SaaS based products, serving thousands of customers nationwide. • Manage multiple concurrent projects with multiple workstreams that require inputs from cross-functional stakeholders.
• Conduct a needs analysis that lead to continuous Six Sigma Lean process improvements in the interest of improving customer experience. • Develop a project charter, timeline, and budget for each project within Monday.com. • Collaborate with external and instructional designers to create scripts, storyboards, and supporting materials for handoff to the production team for the development of learning and development initiatives as needed.
• Develop the launch strategy and incorporate training programs into Centrical LMS.
SC FuelsIT Project Manager, PMO
Jan. 2015 - Dec. 2018Orange, CAA medium-sized energy services company with 624 employees, ~$650 million in annual
revenues, serving more than 11,000 business customers annually. • Led the planning and implementation of IT projects, ensuring alignment with business objectives. Defined project scope, goals, and deliverables in collaboration with senior management and stakeholders.
• Developed detailed project plans, including timelines, milestones, and resource allocation. Coordinated internal resources and third parties/vendors for the flawless execution of projects.
• Monitored and tracked project progress, adjusting plans as necessary to ensure successful completion. Identified and managed project risks, issues, and dependencies, implementing mitigation strategies as needed.
• Communicated project status, updates, and risks to stakeholders and senior management. Ensured that all projects were delivered on time, within scope, and within budget.
• Conducted post-project evaluations to identify successful elements and areas for improvement. • Maintained a positive attitude and fostered a collaborative and high-performance team environment, providing guidance and support to team members.
• Stayed current with industry trends, best practices, and emerging technologies to drive continuous improvement.
WAVE Technology Solutions GroupSolution Consultant
Jan. 2013 - Dec. 2015Irvine, CAA small professional services agency with 52 employees, ~$14.3 million in annual revenues,
serving education and government clients.
Canon USASolutions Project Manager
Jan. 2012 - Dec. 2013Irvine, CA & Melville, NYLeading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
ToshibaProgram Management Specialist
Jan. 2006 - Dec. 2012Irvine, CALeading provider of copiers, printers, managed document services and digital signage for businesses throughout the United States, Mexico, and Central and South America.
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