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Work Background
CheckAltRelationship Manager
Aug. 2023Valley Cottage, New York, United StatesMy main mission is to cultivate relationships with clients to ensure customer satisfaction and continued revenue and profitability. I am proactively establishing strong relationships, addressing issues that arise, and serving as a trusted advisor to provide consultative support on our services and solutions. - Being proactive with client engagement to communicate features, optimizations, and opportunities.
- Establishing a level of trust with clients that leads to increased retention and satisfaction.
- Serving as a point of escalation to proactively resolve client issues that arise.
- Advocating for customer needs through internal partnerships with other departments.
- Providing client education around capabilities, new features, product usage, and processes.
- Using data insights to identify opportunities to increase client satisfaction.
Capital OneRelationship Manager
May. 2017 - Jun. 2023Westchester / Putnam / Dutchess / Fairfield - CountiesI work with business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. I am committed to helping clients leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. 2% on cardable expenses adds up! Some exciting acknowledgments about the Spark Card: NerdWallet named Spark Cash for Business as the best small business cash back card in its 2019 Best-Of Awards. Spark Cash was also recognized as the best cash back credit card in The Points Guy’s list of The Best Business Credit Cards of 2019. Spark Cash was also featured in ValuePenguin’s 2019 Best Rewards Cards list as the best business rewards credit card, and in Money Under 30 2019 list of the best financial products as the best business credit card for young adults.
AccalystConsultant
Mar. 2017 - Jun. 2017Greater New York City Area
Global Runway Ltd.Director of Communications
Jan. 2015 - Sep. 2016New York, NY• Work very closely with owner in all business development and strategy.
• Manage internal and external communications with fashion designers, collaborators, business partners and customers.
• Seek and create opportunities for business growth.
• Social media specialist attracting and interacting with targeted communities and potential customers.
• Capture and analyze data, insights and best practices and act on the information.
• Provide payments industry expertise.
• Manage social media interns.
American ExpressSenior Manager, Account Development, Regional Client Group, Global Merchant Services
Dec. 2010 - Oct. 2016New York, NY• First point of contact for 68 merchant accounts within a diverse portfolio of B2B and B2C industries, which account for over $554 Million in annual volume.
• Strategically working to maximize profitability for business partners and American Express.
• Drive enhanced merchant engagement and improve client satisfaction by helping to secure incremental revenue, creating operational efficiencies and identifying new opportunities. • Focus on building long-lasting relationships with merchants through continued interaction and dialogue regarding their business, business needs, marketplace, industry challenges and true partnership. • C-level interactions with a focus on finance, marketing & operations.
American ExpressSales Coordinator, Client Management
Dec. 2008 - Nov. 2010New York, NY• Support client manager teams with data research, marketing and operational tasks
• Account management; Extensive upkeep and follow up on high priority accounts
• Strategize with managers and directors on direct services for clients
• Daily production of in-depth analysis reports
• Portfolio maintenance
• Merchant liaison
American ExpressProgram Coordinator, Customer Development
Apr. 2008 - Dec. 2008New York, NY• Provide administrative support in the development and marketing of learning and development programs • Create and edit program correspondence, presentations and surveys • Collect and analyze participant data; Prepare reports for senior executives • Monitor program expenses • Ensure flawless implementation by providing on-site support
The Leukemia & Lymphoma SocietyCampaign Manager, Light The Night
Apr. 2007 - Feb. 2008Houston, Texas Area; including, The WoodlandsFundraising, Volunteer Recruitment and Management, Event Planning, Donor Development, Grassroots and Online Marketing for 3 events of the Light the Night campaign in Houston and surrounding areas.
Houston Area Women's CenterDevelopment Coordinator
Jan. 2005 - Dec. 2007Houston, TX(Promoted from Marketing Program Assistant)
• Coordinated numerous details of development, fundraising, and in-kind giving program • Managed logistics and marketing of annual 5K Race, and other events • Assisted in all major development and marketing projects/events • Spoke on many occasions to educate community on programs and women’s issues
Houston Area Women's CenterCrisis Hotline Advocate
Jan. 2004 - Dec. 2005Houston, TX• Handled case management and crisis intervention
• Served as primary contact, trainer, and support for volunteers • On-call Advocate for hospital runs to assist victims
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