Maliek Fowler - Advertising/Visual Design specialist, South Carolina State Government

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Work Background

South Carolina Department of Employment and WorkforceVISUAL MEDIA DESIGNER

May. 2023Columbia, South Carolina Metropolitan AreaPlan, develop and deploy a comprehensive strategy to facilitate effective, timely and impactful informational or education communications that enable the agency to engage with its respective audiences using appropriate visual communication platforms. Provide strategic direction for or execute the creation of shot sheets, storyboards, print layouts and concepts for graphics branding packages consistent with agency brand standards and in line with the communications strategy. Conceive and implement concepts, guidelines and strategies in various video projects and oversees them to completion. Takes photos, shoot video and/or design graphics for all agency communications activities and divisions. Provide strategic direction for creation of visual media assets to align with brand guidelines. Serves as the lead designer on the agency's visual media content to include podcasts, livestreams, videos, and photos. Work closely with internal stakeholders and subject-matter experts, community and civic leaders, and other content creators. Preform media production activities include and are not limited to, live production of agency events, promotional videos, Jive video streaming, and custom video and digital assets.

Logical PositionDigital Marketing Specialist

Nov. 2020 - Oct. 2021

United States Marine CorpsCustomer Service Manager

Feb. 2014 - Feb. 2018• Lead on and off-site customer support teams across multiple time zones. • Filled out documentation and logs each day and created weekly reports detailing activities. • Created training manuals targeted at resolving even the most difficult customer issues. • Resolved customer questions, issues and complaints. • Set up repair appointments with service professionals. • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. • Completed research on complex problems and resolved issues in a timely manner. • Effectively managed departmental expenses to stay within allocated budget. • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service. • Monitored the daily activities of 7 customer support teams

United States Marine CorpsPublic Affairs Manager

May. 2013 - Feb. 2018• Inspected and edited over 1,500 layouts, advertising copies, audio and visual information and other promotional materials used to maintain good relationships with the public. • Directed, motivated, and monitored the mobilization of three team to advance the media outreach and the distribution of information on behalf of the Marine Corps. • Oversaw the social media pages of the largest Marine Corps base for compliance. • Successfully strategized effective press release for positive image for the Marine Corps. • Trained employees in the development and production of multimedia materials. • Gathered and organized information to plan advertisement campaign. • Set up, adjust, and operate audio-visual equipment, such as cameras, film and slide projectors, and recording equipment, for meetings, events, classes, seminars, and video conferences. • Maintain hardware and software, including computers, scanners, color copiers, and color laser printers. • Install audio-visual equipment. • Made sure the hazardous materials are put up and stored properly, the batteries are separated based on type and stored properly, and fire extinguisher are up to date. • Produced over 9,000 images, edited over 8,560 images and dedicated over 2,000 hours worth of photoshoot time for the Marine Corps Air Ground Task Force Training Command.

CLEAR Wireless Internet HoustonLead Sales Consultant

Aug. 2012 - May. 2013Brooklyn, NY• Achieved or surpassed company-defined sales quotas for 8 consecutive months. • Provided quality customer service while cultivating client satisfaction and loyalty. • Trained and developed new team members and Sales Associates. • Marketed brand and products to drive revenue growth. • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. • Organized the store by returning all merchandise to its proper place. • Assisted customers in finding out-of-stock items. • Offered exceptional customer service to differentiate and promote the company brand. • Guaranteed positive customer experiences and resolved all customer complaints. • Trained new employees on company customer service policies and service level standards. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Chick-fil-A RestaurantsMarketing Assistant

Jun. 2010 - Apr. 2012• Coordinated with vendors to complete projects according to schedule and specifications. • Developed and oversaw internal and external events. • Created sales strategies to promote advertising offerings and motivate larger deals. • Edited and revised all marketing content to guarantee the highest quality of writing. • Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. • Evaluated advertising and promotion programs for compatibility with public relations efforts.