Mary Ballesta

Head of StrategyOps & People @F1rst digital services - Santander

💰 Investor & VC🔥 Startup Founder💸 Marketing✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDev🗿 HR🐦 Design🧨 Consulting🎥 Entertainment🏦 Finance🧮 EducationVenture PartnerJournalistEditor✨ Business OwnerCOOBrand Marketing ManagerCommunications ManagerContent ManagerGrowth HackerEvent ProducerChanel ManagerCreative ProducerMarketing Analytics ManagerUX/UI DesignerProduct DesignerGraphic DesignerCommunication DesignerBrand DesignerCustomer Success ManagerLecturerSystem AnalystCAOProject ManagerLife CoachingBI AnalystBusiness Development ManagerPartnerships ManagerHead of GrowthTutorExecutive CoachPortfolio ManagerTraining&Development SpecialistSoft Skills TrainerBusiness AnalystCustomer ResearcherAssociateEngagement ManagerAssociate PartnerPartnerCommunity ManagerResearcherCRM managerProfessorCPOCEOCMOCSOAdvisorProduct ConsultantCBDO

As Mary Ballesta, Head of StrategyOps & People at F1rst digital services - Santander, I have successfully led strategic planning and operations, contributing significantly to the company's digital transformation. I have implemented effective HR strategies, enhancing employee engagement and productivity. I have also played a crucial role in the development and launch of innovative digital services, driving customer satisfaction and business growth.

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Work Background

F1RST Digital ServicesHead de StrategyOps

Dec. 2023BrasilResponsável por criar e implementar valor a partir de iniciativas que alavanquem de forma efetiva os objetivos organizacionais trazendo inovação, performance e adaptabilidade operacional

F1RST Digital ServicesHead de Projetos Estratégicos e Inovação

Sep. 2023 - Feb. 2024BrasilResponsável pela definição de premissas e execução de iniciativas e frentes estratégicas e de inovação de tecnologia da F1RST para o Grupo Santander

Stefanini BrasilGlobal Innovation & Digital Business Director

Apr. 2020 - Sep. 2023Sao Paulo, Brasil

Stefanini LATAMHead of Innovation and Digital Business LATAM

Nov. 2017 - Sep. 2023

StefaniniDigital and BPO Solution Arquitect LATAM

Jan. 2017 - Nov. 2017PeruFocused on deep understanding of Stefanini clients (and potencial clients) business in Latin America, to design the most competitive and profitable solutions to achieve their needs. Managing and leading projects to support clients outcome, providing the best solution to power of digital business, innovations and transformation goals and efficiency growth trough BPO services. • Provide expertise to identify Service and Support Portfolio in Digital, Agile, Innovation and BPO themes • Orchestrates the Solutioning Process to build technicals and commercial proposals • Formulate the solution details including timelines, approach, scope, risks and assumptions. • Identifies Scope Options and Portfolio Items from all (global) Units (services and support) • Evolves Innovation Roadmap and Value Map for Latin America Division