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Work Background
Centric HealthProject Implementation Specialist and Operations Lead
Aug. 2021o Co-led flagship Digital Healthcare project in partnership with one of Ireland's largest health insurers
o Kanban & Kaizen methodology application
o Full operational management post-project delivery, ensuring seamless transition and efficiency.
o Successfully managed stakeholders and ensured their needs were met.
o Provided input and designed SLAs for contract optimization.
o Demonstrated strategic leadership and effectively handled complaints.
o Ensured performance management, KPI tracking, and SLA adherence.
o Collaborated with Engineers, Developers, and UX/UI designers for project success.
o Worked closely with Marketing and Design teams to enhance branding and market presence.
o Streamlined operations, driving continuous improvement and innovation.
Centric HealthCorporate Clinic Manager for Google & Diageo
Jul. 2019Dublin, County Dublin, Ireland· Point of contact for Vendor operations in a corporate environment
· Client and Stakeholder relationship management
· Monthly reporting, data summary, and presentation to partners and clients
· Risk Management · Optimization of day-to-day processes and procedures
· Running overall business operations
· CDM project implementation & coordination
· Staff appraisals, conflict resolution, and staff induction
· Payroll & HR
· Working within SLA's & KPI's, financial/budget analysis · Constant maintenance and over performance of financial targets, overall revenue, and margin in line with business requirements
· Technological innovation and workload adjustment during the COVID-19 pandemic
· Health & Safety compliance & Audits
Venus MedicalAesthetic Clinic Coordinator
Feb. 2018 - May. 2019County Dublin, Irelando Oversaw daily clinic functions, ensuring efficiency and compliance with policies.
o Coordinated office activities to streamline operations.
o Managed relationships with Medical Device Representatives
o Enhanced customer satisfaction through effective resolution of client and case issues
o Admitted patients to services and maintained comprehensive clinical documentation.
o Managed front office and conducted staff induction/training.
o Attended industry congresses (ECAMS & AMWC)
o Managed social media content writing, advertising, and graphic design
Carrolls GiftsAssistant Manager
Nov. 2016 - Jan. 2018County Dublin, Irelando Assisted in managing day-to-day operations, including sales, inventory, and customer service, to ensure smooth store functioning. o Supported the store manager in coordinating and motivating the team, assigning tasks, and maintaining a positive work environment.
o Contributed to effective merchandising strategies and visually appealing displays to attract customers and optimize sales.
o Assisted in monitoring and maintaining inventory levels, conducting regular stock checks, and organizing stockroom for efficient operations.
o Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction to drive repeat business and loyalty.
o Exceeded individual sales targets by 35%
Geographical NorwayStore Manager
May. 2013 - Oct. 2016Croatiao Oversaw day-to-day operations, including sales, inventory management, and customer service, to ensure smooth store functioning.
o Managed and motivated a team of store employees, delegating tasks, providing training, and fostering a positive work environment.
o Implemented strategies to drive sales, meet targets, and maximize profitability through effective merchandising, promotions, and customer engagement.
o Monitored inventory levels, conducted regular stock audits, and optimized product assortments to minimize stockouts and excess inventory.
o Ensured exceptional customer experiences by maintaining high store standards, resolving customer issues promptly, and cultivating strong customer relationships.
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