Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Centric HealthProject Implementation Specialist and Operations Lead
Aug. 2021o Co-led flagship Digital Healthcare project in partnership with one of Ireland's largest health insurers
o Kanban & Kaizen methodology application
o Full operational management post-project delivery, ensuring seamless transition and efficiency.
o Successfully managed stakeholders and ensured their needs were met.
o Provided input and designed SLAs for contract optimization.
o Demonstrated strategic leadership and effectively handled complaints.
o Ensured performance management, KPI tracking, and SLA adherence.
o Collaborated with Engineers, Developers, and UX/UI designers for project success.
o Worked closely with Marketing and Design teams to enhance branding and market presence.
o Streamlined operations, driving continuous improvement and innovation.
Centric HealthCorporate Clinic Manager for Google & Diageo
Jul. 2019Dublin, County Dublin, Ireland· Point of contact for Vendor operations in a corporate environment
· Client and Stakeholder relationship management
· Monthly reporting, data summary, and presentation to partners and clients
· Risk Management · Optimization of day-to-day processes and procedures
· Running overall business operations
· CDM project implementation & coordination
· Staff appraisals, conflict resolution, and staff induction
· Payroll & HR
· Working within SLA's & KPI's, financial/budget analysis · Constant maintenance and over performance of financial targets, overall revenue, and margin in line with business requirements
· Technological innovation and workload adjustment during the COVID-19 pandemic
· Health & Safety compliance & Audits
Venus MedicalAesthetic Clinic Coordinator
Mar. 2018 - May. 2019County Dublin, Irelando Oversaw daily clinic functions, ensuring efficiency and compliance with policies.
o Coordinated office activities to streamline operations.
o Managed relationships with Medical Device Representatives
o Enhanced customer satisfaction through effective resolution of client and case issues
o Admitted patients to services and maintained comprehensive clinical documentation.
o Managed front office and conducted staff induction/training.
o Attended industry congresses (ECAMS & AMWC)
o Managed social media content writing, advertising, and graphic design
Carrolls GiftsAssistant Manager
Nov. 2016 - Jan. 2018County Dublin, Irelando Assisted in managing day-to-day operations, including sales, inventory, and customer service, to ensure smooth store functioning. o Supported the store manager in coordinating and motivating the team, assigning tasks, and maintaining a positive work environment.
o Contributed to effective merchandising strategies and visually appealing displays to attract customers and optimize sales.
o Assisted in monitoring and maintaining inventory levels, conducting regular stock checks, and organizing stockroom for efficient operations.
o Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction to drive repeat business and loyalty.
o Exceeded individual sales targets by 35%
Geographical NorwayStore Manager
May. 2013 - Oct. 2016Croatiao Oversaw day-to-day operations, including sales, inventory management, and customer service, to ensure smooth store functioning.
o Managed and motivated a team of store employees, delegating tasks, providing training, and fostering a positive work environment.
o Implemented strategies to drive sales, meet targets, and maximize profitability through effective merchandising, promotions, and customer engagement.
o Monitored inventory levels, conducted regular stock audits, and optimized product assortments to minimize stockouts and excess inventory.
o Ensured exceptional customer experiences by maintaining high store standards, resolving customer issues promptly, and cultivating strong customer relationships.
Intch is a Professional Networking App for the Future of WorkSee more people like Mirjana on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
16
Consultant
31
Owner @ Barrow Signs Ltd.
18
Associate Director @ KPMG
134936 people
18
Associate Director @ KPMG
15
Administrator
16
Digital Project Manager