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Work Background
LS ConsultingFreelance ICT Practitioner & Consultant
Jan. 2019Cape Town (Global Online)
BroadReachClient Engagement Manager
Apr. 2018 - Oct. 2018Cape Town Area, South AfricaIn April 2018 Lombard was appointed as Client Engagement Manager for internal Broadreach client responsible for deploying the PEFFAR Comprehensive and PEPFAR APACE programs. In this role, Lombard was responsible for establishing and maintaining strategic client relationships representing the Broadreach Client Delivery, Business and Product Development departments. This role involved: - Determining the client's expectation of success
- Coordinate and support initial business development, proposal development and contractual close processes.
- Define a client engagement plan and schedule regular discussions
- Active client expectation management during program execution
- Identifying risks and mitigation to ensure the success of the relationship
- Assisting the client to understand and define their own needs rather than wants by helping them understand the successful development needs of their organization assisted by Broadreach's resource capabilities
- Increase the depth and breadth and depth of services offered to the existing clients
- Identifying product enhancement opportunities and document usage driven improvements.
- Identify and quantify the benefit of client needs as potential product and service features to be added the product portfolio
- Overall responsibility for client solution delivery
ExponantVodacom Program Manager - Configuration Management Project | (Exponant)
Oct. 2015 - Aug. 2017Cape Town Area, South AfricaDuring the 3rd quarter of 2015 Vodacom IT Service Management went through a restructure. Lombard was requested to perform a Program Management role in the Service Management department for the Configuration Management Program. This program was initiated as an strategic Vodacom initiative focusing on service enhancement within the Vodacom IS & IT environment. Over time the project scope was increased to include the roll out of BMC discovery to all Vodacom Group Companies across Africa and the implementation of business as usual (BAU) processes to complete the implementation of this operational capability. Responsibilities for the delivery of the Configuration Management Program involved but not limited to: • Establish a capability to implement and support the management and control function for Configuration Management • Define and implement Configuration Management governance and framework that will guide the implementation and operational function required
• Define and implement the Configuration Management policy and processes to ensure compliance across departments, with reference to configuration information and related business processes
• Define and implement a Configuration Management Technology Roadmap to support the business objectives of the project. (Data Quality Management, Discovery Implementation & Process Control definition and implementation)
• Implement and effect the complete Configuration Management Function as defined in project objectives.
ExponantVodacom Program Manager & Contract Management | (BCX & Exponant)
Jan. 2015 - Sep. 2015Cape Town Area, South AfricaAfter the conclusion of Project Smartt at Vodacom Lombard was requested to perform a Program Management role in the Service Management department. This role involved the overall management of all Service Management projects, contract management and leadership support for the Service Management department Responsibilities for the delivery of the Service Management Program involved but not limited to: • Managing the pre-project feasibility and project initiation of various strategic project initiatives (business cases, project approach and objectives, executive engagement to settle project acceptance and support for budget approval)
• Secure understanding & agreement of project objectives, roadmap and project budget
• Overall delivery & reporting of program and project execution (ensuring adherence to relevant project governance framework & activities)
• Maintain relationships with key client and project stakeholders (established an internal network and leveraged strong relationships to facilitate buy-in, understanding & delivery of project objectives across the Vodacom landscape)
• Provide support and leadership to project management team members
• Engage and collaborate with relevant stakeholders to finalize and document business cases and Project Definition Documents for new projects.
• Ensure contracts are in place with vendors and conduct contract and pricing negotiations.
• Leadership support, based on past industry roles and experience establish himself as additional managerial go to person to provide guidance and support for Service Management team members.
BCXVodacom Project Manager – Project Smartt| (BCX)
Jun. 2013 - Dec. 2014Cape Town Area, South AfricaProject Smartt involved a Service Management Business transformation initiative focusing on 7 key service management processes. These processes are Service Catalog Management, Service Request Management, Incident Management, Problem Managements, Change Management, Configuration Management & Service Level Management. This project aimed to implement a BMC Remedy Solution as a replacement for the HP Service Desk solution for the IT & Billing, Networks and Vodacom Business Groups in Vodacom. A Common Business Operating Model approach was used for the implementation of the BMC Remedy Solution. The process implementation was aligned to both ITIL and the TMF Frameworx. As member of Project Smartt Management Team was responsible for: • Leading the project team responsible for delivery of all the integration requirements for project Smartt.
• The delivery of 16 transactional integrations required for the project including effort required to support the complete SDLC.
• Stakeholder management and communication; keep all stakeholders across a diverse Vodacom landscape involved and informed on project progress and dependencies on their input & deliverables.
• Managing relationships and negotiations with suppliers and service providers.
• Manage the preparation and readiness activities for the various deployment phases.
• Consult larger project team on project strategy and deployment strategy for the complete project
• Represented Vodacom and protected the interests of Vodacom on the various forums and platforms engaged with Project Smartt.
• Assumed overall responsibility for the performance testing and optimization of Remedy and Integrated environment were relevant.
Lautus SolutionsProgramme Manager (Allan Gray)
Jul. 2012 - Mar. 2013Cape Town Area, South AfricaAs member of Lautus Solutions Management Team is responsible for the delivery of the Allan Gray – Tau Implementation Programme as well as taking the lead for Lautus Solutions operational requirements •Support Lautus Solutions in developing strategy, objectives and goals •Maintain relationships with key individuals at clients. •Provide input, analysis and requirements to the product team on client needs before and during the Implementation Project at a client.
•Lead the project team responsible for delivery of the Tau Solution at Allan Gray
•Work closely with the Scrum Master, Product Owner & Technical Leads to ensure required solutions are delivered.
•Established and managed technical and product forum to ensure consistency of solutions delivery across different clients and software version allowing for single product development road map
•Contributed to the strategic and day to day management needs of Lautus Solutions
•Program Stakeholder Management & Key Account Management (CRM & Contracts)
Private / Indie ExplorerENTREPRENEUR
Jan. 2011 - Jun. 2012Since August 2011, took time off to pursue personal business interests, manage some property investments and to focus on studies. Also - since 1999 - am a partner in the Indie Explorer - a 115 ft ketch and surfing/tourism adventure business based in Indonesia.
Blue Label TelecomsHEAD OF BUSINESS DEVELOPMENT
Jan. 2009 - Aug. 2011Leading business development, working with the Sales & Marketing Executives of various distribution channels to optimize sales efforts and increase revenue - leading the development of markets in South Africa and the Value Added Service (VAS) business. Achievements: ● Held this position while also MD of Kwikpay during integration with Blue Label; ● In 2 years increased VAS product revenue by 100% from R20m pa to R40m pa
Kwikpay (Blue Label Telecoms Group)MANAGING DIRECTOR / BUSINESS DEVELOPMENT LEAD
Jan. 2007 - Jan. 2011Heading a business turnaround with special focus on the critical IT platform and the development of new business opportunities. Driving all related strategy, operations and service delivery. Achievements: ● Led business development initiatives and IT projects that enabled Kwikpay to grow from R50m pm to R100m pm with a stable, high performing IT platform; ● Played a key role in integrating Kwikpay into Blue Label structures.
S1 / Postilion (Previously Mosaic Software)PROJECT MANAGER / ICT SPECIALIST & BUSINESS DEVELOPMENT MANAGER
Oct. 2001 - Dec. 2006Managing software implementation projects for large banks, retailers and credit unions; advising clients on optimal implementation and exploitation of solutions; and later taking on an business development role, heading the Professional Services unit. Achievements: ● During the period a key client, Standard Bank, took their card and retail business from a R90m to R1bn revenue stream - an indication of superb support; ● Headed the Professional Services unit, increasing revenue by 800%.
VariousSUMMARY OF EARLIER POSITIONS
Jan. 1993 - Jan. 2001● IT Manager | Good Hope Productivity Solutions, 2000 - 2001
● Business Partner / Project Manager | Indie Explorer, 1998 - 1999
● Project Manager & Desktop Services Manager | Woolworths, 1995 - 1999
● SCADA IT Specialist | Pragma Industrial Data Systems, 1993 - 1995
● Sales & Implementation Consultant | Active Systems, 1993
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