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Work Background
XIL HealthMarketing Content Coordinator
Apr. 2022 - Mar. 2024Tech Company, Startup · Remote• Demonstrated adept project management, team leadership, and customer-centric advocacy skills.
• Drive initiatives for implementing and optimizing marketing content for re-use across channels.
• Manage overarching templates and streamline approval processes for efficient workflow facilitation.
• Collaborate independently, ensuring meticulous attention to detail and delivering thoughtful, compliant expertise on email channels in collaboration with channel SMEs and marketing team.
• Implemented efficient content publishing workflows, achieving a 20% increase in Marketing team efficiency. • Improved website functionality and user experience by auditing, submitting fix tickets for issues, and ensuring timely updates. • Orchestrated social media management by developing and executing content strategies on various platforms, resulting in increased engagement and brand visibility. Utilized analytics tools to track social media performance metrics, interpreted data to gain insights, and optimized content strategy for enhanced audience engagement.
Visory HealthMarketing Content Coordinator
Apr. 2022 - Mar. 2024Tech Company, Startup · Remote• Collaborated with the team to successfully launch the Visory Health Product, adhering to timelines, and applying strategic thinking, problem-solving, and comprehensive knowledge of sales and marketing dynamics.
• Collaborated with cross-functional teams to gather requirements for website updates, improve user experience and stay aligned with marketing campaigns & initiatives. • Managed multiple content projects simultaneously, coordinating timelines, resources, and stakeholders to ensure timely and successful delivery. Used analytics tools to track content performance metrics, interpreted data to gain insights, and used findings to refine content strategies and enhance audience engagement. • Spearheaded social media management initiatives, developing and executing strategies for increased audience engagement and brand visibility.
Pazful MediaSocial Media Management - Digital Marketing - Content Marketing - Freelance
Mar. 2021United States · Remote• Robust program/project management expertise, concurrently handling multiple projects.
• Demonstrated cross-functional skills for effective & Successful collaboration across the organization & with external agencies/vendors to achieve shared goals. Proficient in fostering collaboration with colleagues to ensure project success while negotiating & influencing with the ability to lead without formal authority.
• Create and maintain engaging and visually appealing content across various platforms; including written posts, images, videos, infographics, and other multimedia elements. Utilize social media analytics tools to track metrics, identify trends, and optimize content strategy for a 50% increase in engagement within 4 months of onboarding. • Foster online communities, oversee vendors, lead design teams, and drive success through marketing project management.
Elite Virtual AssistantsVirtual Marketing Assistant
Mar. 2021 - Dec. 2023Remote• Developed & executed targeted digital marketing campaigns for small businesses, increasing website traffic. Writing & editing skills, created content on all social media channels. • Enhanced online presence and engagement for clients by leading social media content creation, repurposing, and video editing.
Friedland & Associates, P.A.Legal Secretary
Jun. 2020 - Mar. 2021Hybrid• Client Communications: collecting information, informing of upcoming appointments, collecting payments.
• Research: Relevant case law reviews, client history retrieval. • Document Preparation: Drafting and filing documents. Perform research, prepare legal documents, Calendaring: Maintaining attorneys' calendars, scheduling telephone calls, depositions, hearings, mediations.
Friedland & Associates, P.A.Legal Assistant
Jan. 2020 - Mar. 2021Hybrid• Research: Opened claims, pulled police reports, and confirmed firm has all required information to move forward.
• Drafted and filed legal docs, researched, and managed attorney calendars for efficient document prep and scheduling.
CrossFit ConquestAdministrative Assistant
Apr. 2019 - Nov. 2022Hybrid• Skillfully oversee membership billing processes, ensuring accuracy and timely transactions.
• Handle payment collections for merchandise and various programs, delivering excellent customer service.
• Take charge of the daily operations, including the supervision of equipment and overall facility maintenance, to ensure a smooth and efficient environment.
• Lead event planning efforts by advertising events, collaborating with other fitness brands for participation, and managing athlete registration to enhance overall customer experience.
Richard Celler LegalIntake Counselor/Office Assistant
Dec. 2018 - Dec. 2019On-site• Telephone Support: Efficiently handled incoming calls, addressing client inquiries and providing assistance with professionalism.
• Client Communication: Engaged in effective communication with clients through email and letters, ensuring clear and concise correspondence.
• Data Management: Performed accurate data entry tasks to maintain organized and up-to-date client records.
• Document Coordination: Facilitated seamless processes by sending legal documents to clients for electronic signatures, enhancing overall customer service in a law firm setting.
Thermal ConceptsAdministrative Assistant
Mar. 2018 - Jul. 2018On-site• Support in Planning and Execution of Special Projects and Tasks: Actively assist in planning and executing special projects and tasks, showcasing organizational and multitasking skills.
• Data Entry and Reporting Using Company-Specific Software Systems: Enter data accurately, generate reports, and maintain meticulous record-keeping using company-specific software systems.
• Document Preparation and Verification: Prepare forms and documents, meticulously verifying data for discrepancies and ensuring accuracy through proactive follow-ups.
• Administrative Tasks Including Typing, Filing, and Scheduling: Proficiently handle typing, filing, and scheduling duties, demonstrating a keen eye for detail and organizational efficiency.
• Record Management for Various Aspects: Effectively manage and maintain records for various aspects, including tracking systems, company cellphones, Sun Passes, credit cards, and fuel cards.
• Customer Service Excellence: Provide outstanding customer service by efficiently dealing with a diverse group of external callers and visitors, as well as internal contacts at all organizational levels.
CrossFit ConquestSocial Media Manager
Oct. 2017 - Nov. 2022Hybrid• Maintain the company's online presence through effective Facebook group management, scheduling social media posts, and creating/editing engaging content for increased brand visibility and audience engagement.
• Scheduled over 300 social media posts, resulting in 30% increase in engagement and brand awareness for the company. • Improved online presence by 25% through consistent engagement with our audience and analyzing social media metrics.
Kirwan Spellacy & Danner, P.A.Scheduling Assistant
Sep. 2015 - Mar. 2018On-site• Support for Litigation Team: Maintained attorney calendars, scheduled/canceled hearings, and tracked billable time entry.
• E-Filing: Filed notices through the State's E-Filing system to ensure proper documentation and compliance.
• Effective Communication: Engaged in communication with opposing counsel, Judge's Chambers, and the rest of the litigation team to proactively resolve any issues.
• Divisional Assistance: Worked within the PIP/First-Party Property Division to streamline processes and contribute to overall divisional success.
Robertson, Anschutz & Schneid, P.L.Legal Assistant
Dec. 2014 - Sep. 2015On-site• Facilitate client communication by obtaining necessary documentation through email and client systems.
• Conduct research and docket searches to ensure accuracy and resolve discrepancies.
• Foster interdepartmental communication, playing a key role in issue resolution and overseeing the acquisition of essential documentation.
CarMaxOffice Administration
Mar. 2012 - Apr. 2015On-site• Conducted title work for retail and auction transactions, managing paperwork efficiently.
• Communicated effectively with retail and auction customers, ensuring a smooth process.
• Provided customer service, handling cash transactions, and overseeing document signing for both sold and purchased cars.
• As a Customer Support Specialist, respond to queries from clients and employees, utilizing internal documentation and collaborating with other teams to resolve issues.
Macy'sSales Associate/Recovery Team
Nov. 2011 - May. 2012On-site• Contributed to the daily upkeep of the store as part of the Recovery Team, maintaining corporate standards for displays and aisles.
• Served as a Sales Associate, addressing customer needs, facilitating day-to-day purchases, and meeting sales goals.
24 Hour FitnessCustomer Service Rep
Jul. 2008 - Jul. 2010On-site• Interacted face-to-face with customers, answered phones, managed filing, worked with computers, handled money, and operated the cash register.
• Conducted customer check-ins, maintained customer accounts, and ensured a clean work environment.
• Provided administrative support for various tasks and contributed to maintaining a positive customer experience.
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