Andre Williams - Program Manager, York University

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Work Background

York University School of Continuing StudiesProgram Manager

Feb. 2024• Portfolio management with a net revenue of 600k in first year of employment to grow to 2.1M within the second year due to approved program proposals I’ve managed • Worked closely with the Executive Director and Assistant Vice President to meet revenue targets and student success rate objectives • Direct lead for team consisting of Program Coordinators, Contract Instructors, Instructional Designers, Learning Management System Specialists, Marketing Specialist and Program Advisory Council Members to maximize student enrollment and retention rates • Liaised with industry partners to design and launch programs that directly respond to industry skill gaps • Surpassed revenue projections increasing net revenue by 30% within 8 months of hire • Developed analytics report within Student Information System to better examine enrollment traffic, and benchmarks year over year to optimize marketing at the program level at the SCS • Managed the design and launch of 2 large programs expected to generate 1.2M, 1.8M, and 3.6M in revenue during years 1 to 3 respectively

York UniversityManager, Programs & Development

Apr. 2022 - Feb. 2024Toronto, Ontario, Canada• Collaborate with instructors to repurpose and design all programs and within the department • Introduce pedagogical principles to augment our adult learning environment • Re purpose our Learning Management System to enhance student and instructor experience • Liaise with industry partners to design/launch programs that answer industry needs using quantitative and qualitative research methods • Work closely with the Director and the Dean to meet revenue targets and student success rate objectives • Manage 20+ instructors, facilitators and simulation actors in a collaborative/robust learning and teaching environment • Integrate foundational principles of micro-credentials and digital badging to inform our assessments in adult learning environments • Collaborate on educational design projects funded by E-Campus Ontario and other federal funding organizations • Work closely with executive directors of other non-degree studies units within the university to refine implementation of our Hyflex learning labs, and refinement of our online learning structures • Automate processes in our digital credentialing and learning management systems to reduce employee resources by 400% allowing for re-allocation • Propose a benchmarking system that improved budget reporting accuracy by 40%, realigning and improving revenue targets and outputs • Design the framework upon which Branding and Communications for the larger university have adopted for standardization across the university • Contribut to strategy at the inter institutional level due to my growing expertise around digital credentialing in Canada • Manage multiple delivery of educational product to our custom clients and industry partners via strategic development meetings • Engage multiple industry partners on developing million dollar scale programs • Develop and submitted multiple RFBs to establish our organization as a Vendor of Record using my program development and grant writing skills

York UniversityProject Lead: Micro-credential Implementation

Oct. 2021 - Apr. 2022• Established and engaged in partnerships with high level stakeholders that effect policy based and infrastructural development within the faculty of health and to the larger university • Organized project outcomes, performance indicators and deliverables in close communication with the office of the Assistant Vice President of Teaching and Learning • Developed grant applications in collaboration with High Level education institutional directors, industry executive directors, and community leaders for cross functional impact funding • Worked closely with the Manager of Programs and Development in the Health Leadership and Learning network to refine and implement assessment frameworks to refine the quality of education offered in the unit’s digital credentials • Liaised with multiple badge providers to create documentation outlining the value proposition for use and adaptation for different kinds of educational frameworks at the university level • Trained and managed special project assistants to execute and implement strategies to augment the delivery of various projects • Integral to the development of digital credentials that target adult learners by synthesizing adult learning principles with other frameworks of pedagogy such as Problem Based Learning, Competency based education, and the gamification of education via digital badging systems • Worked with instructors to refine the assessment processes of our digital credentials to include principles of EDI and academic quality/integrity in our digital credential offerings • Controlled, managed, and allocated line items in a budget of $200,000 to ensure project success • Worked with the Manager of Marketing, and Director of the Health Leadership and Learning network collaboratively to inform policy, implementation, and course design

Toronto West Seventh-day Adventist ChurchCommunications Manager

Mar. 2018 - Jun. 2021Toronto, Ontario, Canada• Used collaborative and agile methodologies to manage and close concurrent projects to establish B2B and B2C communications frameworks • Used analytics to evaluate and design new solutions to augment communications framework for the organization • Redesigned and relaunched website to meet AODA compliance standards for accessibility to new market places • Established multiple communication strategies for multiple sponsor levels, stakeholders, based on data extracted to create donor segmentations • Established a mentorship framework where skills are cross learned in the department to ensure process sustainability • Managed the rebranding and relaunch of the logo for the organization based on organizational mandate, goals and mission statement • Re-launched organizational newsletter, website, internal communications, and social media platforms increasing organization engagement and retention by 500% • Spearheaded the research and development of the external rental strategy based on market insights and additional quantitative research methods • Translated technical design language into concrete deliverables for high level stakeholders • Managed a team of 8 to execute multiple communications strategies internally and externally

Toronto West Seventh-day Adventist ChurchProject Health Safety Environment Manager

Jan. 2018 - Jan. 2020Greater Toronto Area, Canada• Identify and allocate risks according to levels based on rarity, impact, and resource adjustment • Utilized the Initiate, plan, execute, and monitor and control processes of Project Management to ensure that our safety standards are met on an ongoing basis • Ensure that all staff are trained to respond to emergencies of all levels in an effective and responsible way • Research and analysis of data to make recommendations on ongoing safety procedures and infrastructure for COVID-19. • Identify changes to contact tracing process and guidance • Routinely check for updated protocols from Toronto Public Health and other appropriate organizations to align policy and standards accordingly • Liaise with emergency situational officers as to onsite and off-site standards with response to outbreaks, management, and prevention

York UniversityProgram Consultant

Jan. 2017 - Apr. 2018Toronto, Ontario, Canada• Focused efforts on enhancing the virtual educational structure for the graduate program. • Performed research, developed in-depth plans, and submitted proposals to leadership. • Interfaced with faculty representatives to streamline strategies and present initiatives to the Dean and Vice Provost for further review. • Strategies submitted were streamlined according to digital trends, and re purposed to emphasize the impact the online teacher to student interaction system. • Incorporated multi modal programming into the program infrastructure to enable students to incorporate creativity into their theses and dissertations

New GenesisProject Development Specialist

Jan. 2016 - Jan. 2018Toronto, Ontario, Canada• Worked with board of directors to implement mentorship programs to develop the technical skills of its members • Worked together with stakeholders to create and refine the project charter • Ensured that all changes were approved under the Change Board Approval process • Ensured that consistent monitoring and controlling occurred to actively manage any current or potential risks that may occur • Recorded instances where execution elements could have been optimized under a ‘lessons learned’ infrastructure for future projects. • Streamlined operations to the Schedule baseline outlined • Update management on any instances where costs can be mitigated prior to the execution phase