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Work Background
Riccardo Coffani - MIH - Hospitality MarketingIndependent Consultant
Mar. 2023London, England, United KingdomCurating the marketing and ops management with a specific background in hospitality
Tokyo PizzaGeneral Manager
Jul. 2022 - Mar. 2023Londra, Regno Unito• In charge of every aspect of the business with the aim to re-position the outlet on the local market.
• Development of a marketing and group sales strategy that led to an increase of the revenue YoY.
• Re-framing the service to increase the value perceived while optimizing payroll cost resulting in an average saving of 15%.
• Creation of a complete new cocktail list that is aimed to attract a new demographic.
• Creation and launch of a new menu that increased the average.
• Curation and execution of every element of the marketing campaigns and implementation of new tech to increase the reach.
Orange Hospitality LimitedMarketing Manager
Nov. 2021 - Aug. 2022Il Borro Tuscan Bistro, London
Edwardian Hotels LondonMarketing and Distribution Manager - Food & Beverage - Service Excellence
May. 2021 - Oct. 2021Londra, Inghilterra, Regno Unito• Managed Marketing and Distribution of the F&B outlets for a group of 13 4-star and 5-star hotels in London and Manchester.
• Supervised 9 brands in Food and Beverage, including 16 outlets.
• Delivered the opening of the new hotel, The Londoner, with the creation of 8 F&B concepts.
• Developed new F&B concepts with brand persona and ToV.
• Designed uniforms for all the restaurants and bars in collaboration with the production team.
• Trained the team in branding and exceptional experience delivery.
Edwardian Hotels LondonBespoke Events & Private Dining Manager Service Excellence
May. 2019 - Oct. 2021London, United Kingdom• Managed social events of the Kitchen Restaurants group, including private, company, and seasonal events.
• Coordinated with the central team the opening of 2 restaurants/bars and assisted with the organization of the launch parties.
• Created design and décor for all bespoke events.
• Trained the team on service delivery of bespoke events and organized the spaces.
Conlife | Leading Reservation AppCo-Founder
Oct. 2016 - Dec. 2017Verona Area, Italy
Byblos Art Hotel Villa AmistàSales and Marketing Manager
Oct. 2012 - Oct. 2016Verona Area, Italy• Calculated and determined the rates in adherence with the budget and market benchmark.
• Controlled and managed the room inventory.
• Managed and expanded Corporate and Travel Agent Room Sales.
• Negotiated and closed contracts with wholesalers, OTA, DMC, and Private sales companies.
• Organized and developed procedures for site visits and inspections.
• Increased the sales of all services in collaboration with other department managers in analyzing sales performance and creating seasonal offers.
Byblos Art Hotel Villa AmistàMarketing Department Specialist
Mar. 2012 - Oct. 2012Verona, Veneto, Italia• Developed an annual marketing plan and allocated budget for social, press, and online activities.
• Boosted the expenditure budget by improving ROI.
• Designed around 12 campaigns utilizing excellent graphic design skills.
• Increased the value for guests by creating the in-house art tours and conducting 3+ per week.
• Created a brand image of hotels, including a new one, by producing content for all hotels and digital collateral outlets.
Confezioni Clever Eredi Coffani Ugo di Coffani Riccardo e C. s.n.c.Co-owner - Financial aspects coordinator
Jun. 2011 - Jul. 2020CerlongoCo-owner and CFO of a high-end clothing manufacturing company.
(Family company) • Research and evaluate potential customers and suppliers.
• Manage the financial stability of the company (Debt management, invoicing, payroll).
• Reduce costs to increase company profitability.
HiltonRevenue Management Training Agent
Jun. 2010 - Jun. 2011Stati Uniti d'America• Trained revenue manamegent team on OnQ R&I procedures.
• Created training materials for courses in line with brand guidance.
• Developed training manuals for different seniority levels.
Hilton Hawaiian Village Waikiki Beach ResortRevenue Maximization Agent
Dec. 2009 - May. 2010HonoluluInterned at the RevMax department Duties:
Creating reports to analyse the results of the sales teams.
Analyzing the competition and refering all the datas to my supervisors.
Updating the room Inventory of the 3000 rooms hotel.
Byblos Art Hotel Villa AmistàFront Office Agent
May. 2009 - Mar. 2010Verona Area, ItalyResponsibilities: Process guest arrivals and departures, including all necessary payments
Handle & coordinate room assignments and pre-arrivals
Handle guests' concerns
Offer referral for services and handle requests for information
Handle and store luggage
Assist with the check-in and check-out of groups and tours
Assist other departments as required
The Kahala Hotel & ResortSPA SUITES Receptionist
Jan. 2008 - Dec. 2009Honolulu, Hawaii, Stati Uniti d'America• Managed the stockroom and placement of the product for sale.
• Assisted in the curation of the products list for the re-branding and opening of the Spa Suites.
• Interacted with customers and scheduled appointments.
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