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Work Background
International Society for Performance ImprovementBoard Member
Apr. 2023For more than 60 years, ISPI has helped people and organizations make a difference. To their co-workers and clients. Their communities. Their world. By providing tools and strategies for effective and universal improvement, we are helping our members create bigger impact, make greater contributions, and, ultimately, make our world a better place to be. Our 10 Standards
There are 10 standards that competent practitioners follow in the practice of human performance technology.
Standard 1: Focus on Results or Outcomes
Standard 2: Take a Systemic View
Standard 3: Add Value
Standard 4: Work in Partnership with Clients and Stakeholders
Standard 5: Determine Need or Opportunity
Standard 6: Determine Cause
Standard 7: Design Solutions including Implementation and Evaluation
Standard 8: Ensure Solutions’ Conformity and Feasibility
Standard 9: Implement Solutions
Standard 10: Evaluate Results and Impact
VENTIVIAHuman Alchemist
May. 2014Washington D.C. Metro AreaOn a mission to help 10,000,000 people be human together through the universal language of humanity - our strengths and virtues. We are at a point in human history where your choices will determine the future. It's time to discover your unique voice and stand boldly in your strengths, your best qualities that empower you to know, “this is the real me.” We provide coaching, courses, content, and experiences that infuse positive psychology, neuroscience, and applied behavioral research to help you create a strengths-based life and for organizations a more innovative, inclusive, participatory, and dynamic organizational culture. We call this human approach, Courageous Agility. We encourage you to:
-Remember to be kind to yourself, always owning your mistakes and learning from them, listening for the stirring inside that whispers there must be a better way - a voice that guides you towards what feels authentic and true.
-Recognize that momentum matters and that there is no dignity in mediocrity, in being less than you were designed to be.
-Realize that you are a work in progress and that the more you learn about yourself, the more open you are to appreciate the noble qualities in others.
-Respond with strength, knowing that while you can’t do everything, and that sometimes things are complex, doesn't mean that you can’t do anything.
-Reserve the right to act in moderation, being mindful and present to the most pressing matters of today, while sparing resources for tomorrow, knowing that you have a choice in how you think, feel, and act.
-Respect the spiritual aspects of life, knowing that while you may not know the meaning of this moment, you know there is meaning in the moment.
Performance Innovation Design Studio - ISPI PotomacPresident
May. 2017InternationalFor almost 60 years, the Potomac Chapter of the International Society for Performance Improvement has been on the leading edge of evidence-based professional development in the fields of Human Performance Innovation, and Organizational Health & Effectiveness in the Washington DC metropolitan area. In keeping with our promise to be the trusted source for evidence-based practices, we need to shake things up a bit now and clear a path toward a more courageous, inclusive, and agile ISPI Potomac. ISPI Potomac: We are the professional home for innovative leaders, educators, consultants, and designers in Federal, State, and Local Government; International Development; Education; and Non-Government Organizations around the world. Our people share a commitment to community, collaboration, and co-creation to help make our world a better place for all. ISPI Potomac, founded on the Native American lands of the Piscataway, Nacotchtank (Anacostan), and Manahoac peoples of North America.
Fannie MaeLean Agility Academy
Apr. 2019 - May. 2021Washington D.C. Metro AreaInspired the creation of the Lean Agility Academy to support Fannie Mae's transformation efforts as part of their journey to exit government conservatorship and regain commercial status in the housing securities market. Design, Deliver, and Operationalize strategic lean-agile learning initiatives; Recruit, Train and Develop faculty, and continuously improve outcomes.
VentiviaCollege Board Lean Agility Academy
Apr. 2018 - Feb. 2020Reston, VACo-creating an internal Lean Agility Academy for The College Board, a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, the College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world’s leading educational institutions and is dedicated to promoting excellence and equity in education.
Innovation and Organizational Change Management Institute (IOCMI)International Director of Organizational Transformation - Board of Advisors
Sep. 2014 - Dec. 2019InternationalAppointed to International Director of Organizational Transcendence August 2015 to support the development of methods, practices, theories, and research to help organizations transcend current limitations and to fully express their latent collective human potential for the benefit of all. Board of Advisors Member advisors supporting the development of an international standard for the art and science of Organizational Change Management.
Marine Corps Systems CommandSenior Human Performance and Organizational Agility Consultant
Nov. 2010 - Apr. 2018Quantico VAI BELIEVE the sons and daughters of America, the Marines, deserve our best efforts. Sustainable organizations enable the unique human gifts of each person inside the organization to contribute to the greater humanity of all those served. The Marine Corps exemplifies sustainability in the way leaders lead. Every movement, organization, era, or institution, began with an idea and the unified passion of one or many people. A leader’s job is to "get out of the way" and enable others to follow their bliss. Leads team of 20 Human Performance Specialists across the Command. Developed Organizational Change Management Plan, and Human Capital/Training Support for the USMC Enterprise Network affecting more than 200,000 users across the globe. Conducts detailed maturity assessments for Enterprise Human Capital efforts. Developed an integrated organizational assessment model used to assess the largest division within the organization. Presented an innovative human network analysis model at the International Society for Performance Improvement Conference - Spring 2014. Developed comprehensive human capital analytical framework to reduce manpower and contract costs.
University of PhoenixAdjunct Faculty Member, John Sperling School of Management
Jan. 2002 - Dec. 2016Applies Scrum to lead teams of adult learners in undergraduate and graduate capstone business strategy courses. Research and teaching focus: Organizational Transcendence, Scaling Agile, Organizational Network Analysis, Human Equity, Management 3.0, Lean Start-Up, and Design Thinking. Taught thousands of adult learners to actively apply innovative strategy tools to help their organizations succeed. Recent Comments from Students:
“Thank you for challenging us, for helping us learn a new concept about accomplishing goals (Scrum), and for the encouragement. It's been one heck of a ride.” “Thank you for introducing us to SCRUM and for guiding us along the way and seeing us to the finish line. I could not have asked for a better class to end this journey." "Thank you Professor your knowledge is gold." "I am glad I chose this class to end my journey with UOP. Thank you for your wealth of knowledge." "Thank you for all the pearls of wisdom and guidance. You planted the seeds of success, now I have to keep the weeds from taking over the garden!" "You are a great professor, and I thoroughly enjoyed your tutelage and conversation. This is one of the most difficult, yet rewarding and fun classes I have completed in my degree program." "To get your students to accomplish difficult and challenging assignments but enjoy the journey, I would say you have mastered Chip Conley's focusing on the intangibles." I don't believe that accurate problem solving can occur without an understanding of how work actually gets done. The "hidden" network is where work happens. What we usually do in organizations (like in many fields) is treat symptoms without fully understanding the wholeness of the system.
SAIC, INCSenior Consultant
Apr. 2007 - Nov. 2010McLean VADevelop strategically aligned organizational change and agile improvement strategies for Governmental Agencies and Commercial IT Services. Senior organizational change management professional for enterprise IT finance and HR service areas. Managed and executed change management for Deltek, Costpoint, Enterprise Data Warehouse, and Cognos implementation to 44,000 employees with supervisory responsibility for a team of consultants. Developed and delivered on-site training to more than 17,000 Deltek users in SAIC locations. Managed and executed training and change management for PeopleSoft, Oracle, SAP, and Deltek platforms. CMMI lead for Organizational Training for Enterprise IT.
L-3 CommunicationsLogistics Management and Human Systems Consultant
Apr. 2006 - Feb. 2010Develop and support Manpower, Personnel, and Training, Maintenance Planning, and Performance Based Logistics processes for the Marine Corps Systems Command, Assistant Commander for Lifecycle Logistics. Facilitated the Lean Six Sigma analysis and redesign of the MARCORSYSCOM Manpower, Personnel & Training Process. Developed Manpower, Personnel, and Training, Maintenance Planning, Supportability Demonstration, and Performance Based Logistics instructor-led courses for Lifecycle Logistics certification training. Certified Reliability Centered Maintenance facilitator.
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