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Work Background
ObjectiveHealthQuality Auditor
May. 2024Franklin, Tennessee, United States
ObjectiveHealthQuality Assurance Specialist
Jan. 2022 - May. 2024Franklin, Tennessee, United States
Aural AnalyticsData Quality Associate
Aug. 2021 - Dec. 2021Scottsdale, Arizona, United States• Evaluate quality by assessing an average of 72 pieces of recorded clinical trial subject data per hour.
• Perform precise transcription and notation of each piece of data.
• Communicate and collaborate with software engineering department, reporting anomalies in data.
• Analyze severity of quality issue against nine criteria points and determine need to flag issue for engineer review.
• Collaborated with Data Quality Associate team on an urgent study resulting in review of 12,030 pieces of data in three weeks and successful completion of the project.
Symphony Clinical ResearchOutsourcing Assistant
Apr. 2019 - Jan. 2020Vernon Hills, IL• Recruitment of homecare providers via phone and email: developed relationships with homecare providers and secure necessary documents in compliance with institutional and federal regulations, adhering to specified timelines. • Arranged for the delivery of outstanding agency/clinician documents and documented vendor qualifications.
• Created and maintained internal files including clinician folders, CSM folders, and CRM per Standard Operating Procedures (SOPs).
• Coached two newly hired Outsourcing Assistants on aspects of the role and systems implemented.
• Monitored tracking progress of order fulfillment; recording and filing order fulfillment.
• Teamed with two Outsourcing Assistants to source new agencies/clinicians for difficult-to-fill client requests.
• Coordinated with other departments to make certain clinicians received necessary materials on schedule for visits.
• Evaluated and entered Physician Order Forms (POFs) into system ensuring entered POF data is 100% accurate to streamline order fulfillment and assure audit readiness.
• Updated system to reflect newly updated/corrected POFs, being mindful of adhering to institutional and federal regulations and good documentation practices. • Executed consistent daily support/assistance to study managers: acted as point of contact between clinician and study manager prior to clinician training.
• Coordinated the initial on-boarding of new clinicians for Symphony Clinical Staffing.
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