Advance Housing & Support (Work in Progress)Operations Manager
Sep. 2001 - Apr. 2010United KingdomResponsibilities and achievements:
• Operational responsibility for managing the performance & delivery of welfare to work contracts up to £2m pa. (Pathways to Work (Berks, Staffs), NDDP (Midlands, South), DWP ESF (Midlands, Berks), Nextstep IAG (Leics, Berks), NRF & WNF (Leicester).
• Managing contracts as a sub contractor & prime (supply chain management experience)
• Managed 6+ direct reports ie team managers (30+ staff) in up to 16 counties. • Planned and managed budgets (£1m pa) – oversaw managers’ budget responsibilities.
• Contract compliance and quality management - achieved DWP FAM (full assurance), ‘outstanding/ low risk’’ DWP Provider Rating (NDDP), ALI (OFSTED) Grade 2 (Nextstep IAG) (2006), Approved DWP Provider Accreditation (2006-10) & Matrix QS (2006/ 2009).