US Army Medical CommandGraduate student in healthcare administration and business administration
Jan. 2011 - Aug. 2013San Antonio, Texas Area and Joint Base Lewis McChordSupported the Medical Command through program and operations effectiveness evaluations and cost/budget analysis of personnel, programs, policies, contracts, and acquisitions. Collaborated with multiple business units and agencies to improve business practices by analyzing projects, developing briefings, recommending solutions, and implementing improvement initiatives. Consulted with executive leadership, managers, supervisors, and employees on appropriate application and execution of policies related to labor relations.
Key Contributions:
• Identified opportunity to increase revenue from third-party collections activities by $12 million annually through business case analysis. • Provided executive-level decision support through analytic techniques, including identifying operations research, root cause analysis, and lean methodology for performance improvement for Palliative Care Services, OBGYN staffing, and patient appointing. • Compiled the NCQA accreditation application packet for a newly opened primary care clinic.