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Work Background
The Frugaling.Shop - Loyalty LiquidatorsOwner / Operator
Aug. 2023Greenville, South Carolina, United StatesInnovators creating scalable systems that allow you to Spend Less Time Searching and More Time Saving. Learn More: https://thefrugaling.shop/about-us
Global Lending Services LLCSr. Director, Funding Operations
Feb. 2020 - Aug. 2023Greenville, South CarolinaModernized the Funding Vertical to drive new technology integrations and operational efficiencies for the US Market, resulting in the management of operational service standards and financials, staff development, culture initiatives, workforce modeling, recruiting, and training initiatives. Directly impacted the generation of $2.8B in annual contract revenue and successfully supported 12,503 clients/dealers.
AloricaSr. Site Director
Oct. 2018 - Feb. 2020Greenville, SCOperated Connected Care Center, successfully managing technology support for a Global Fortune 100 account. Responsibilities included facility management, P&L oversight, negotiating contractual agreements, maintaining operational service standards, and managing financials. Proactively drove staff development, cultural initiatives, workforce modeling, and recruiting and training efforts, resulting in $3M in monthly revenue in support services. Spearheaded the creation of a flagship culture with high employee satisfaction, growth opportunities, and stable program launches. Achieved stretched revenue and GP targets through cost control efforts such as restructuring vendor contracts, revamping incentive programs, and realigning staffing and resources for optimized cost measures.
RealPage, Inc.Product Success Manager III
Dec. 2017 - Oct. 2018Greenville, SCCombined managerial and analyst responsibilities, supporting Consumer Solutions with a blend of Business Analyst, Project Manager, and Process Improvement duties, as well as managing direct reports. Assessed benefits, costs, and opportunities to determine optimal solutions for process changes, system and collaborative tools, and prioritized initiatives to support ~2500 clients and $75M in support services annually.
AloricaSr. Director, Client Services / Chief Editor
Mar. 2016 - Dec. 2017Greenville, South CarolinaDirectly managed Client Account Services, supporting upwards of $62M in monthly revenue across multiple functional areas including Client Services, Program Management, Process Innovation, and Marketing/Digital Communications. Led a team of up to 23 direct employees, responsible for the development and implementation of best practices, process optimization, change management, compliance, and success measures. Directly supported annual profit planning, account financials, staff hiring, and staff capacity modeling.
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