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Work Background
Macros IncLead Coach
Sep. 2022RemoteI help my team manage their clients and allow them to reach their health and fitness goals through simplifying processes and focusing on sustainable habits for a lifetime
Verizon BusinessBusiness Account Manager
Jan. 2022 - Jan. 2023
Macros IncHealth and Fitness Coach
Oct. 2021 - Aug. 2022United States
PNCSolutions Consultant
Mar. 2021 - Jan. 2022Dallas-Fort Worth Metroplex
Make Fit Happen PodcastCohost/ Owner
Dec. 2020Aledo, Texas, United StatesStarted a podcast series discussing popular health and fitness topics that focus on individuals that are just getting into fitness or stuck in a rut with their current routine.
VerizonSolutions Manager
Sep. 2019 - Mar. 2021Dallas, Texas, United Statesdevelope sales reps to fulfill customer needs and reach sales quotas per month. Coach behaviors around creating a world class customer experience while discovering products that at adhere to customer needs and create a full package solution for all customers.
Verizon WirelessSolutions Specialist
Jan. 2018 - Sep. 2019Arapahoe, Colorado
24 Hour FitnessCertified Personal Trainer
Dec. 2014 - Aug. 2015Fairfax, Virgina• Demonstrate the value of personal training by creating an outstanding personal training experience for new and existing clients
• Make our clubs easy to use by guiding and educating members and clients on comprehensive fitness programs as well as products
• Motivate and inspire clients to get results by setting goals, creating customized workout plans and tracking progress
- Provide personalized nutrition coaching for clients in order for them to achieve their goals in the most proficient way possible
24 Hour FitnessService Representative
Oct. 2014 - Dec. 2014Vienna, VirginaGreet all incoming members
• Follow all check in procedures
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
• Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
• Record member concerns on the Member Service Log
• Record lost and found items on the Lost and Found Property Log and secure items per policy • Keep front desk area and lobby clean, clutter free, and orderly/organized
• Clean and organize lobby, and weight and cardio rooms
• Perform safety checks during the shift to ensure club is secured and safe
• Re-rack all equipment and weights
• Record equipment, facility, and janitorial issues on the Maintenance Logs
• Other cleaning duties as assigned • Read and be familiar with all club communications (requires initials) (I’m not sure what the reference to initials means)
• Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
• Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low
• Fill out Front Desk Planner and other duties associated with Planner.
• Other duties as assigned
24 Hour FitnessFitness Manager
Sep. 2013 - Sep. 2019Parker-Arapahoe, ColoradoDemonstrate the value of personal training by creating an outstanding personal training experience for new and existing clients
• Motivate and inspire clients to get results by setting goals, creating customized workout plans and tracking progress
- Provide personalized nutrition coaching for clients in order for them to achieve their goals in the most proficient way possible •Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club. Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.
•Trains and develops a strong team of Personal Trainers.
•Responsible for the successful attainment of department targets, including revenue and member retention.
•Is the point of reference for fitness expertise within the club. Organizational Relationship / People Management: This position directly or indirectly manages the following positions inside the club:
•Personal Trainers (5-15) Essential Duties & Responsibilities: The AFM is responsible for performing the following activities for the club: Sell and Conduct Certified Personal Training with Members •Assist members and encourages their involvement in our fitness programs.
•Ensures accurate administration of personal training, including the preparation of client files, measurement tracking, and workout programs.
•Arrives on time, prepared and attentive for training appointments.
•Assists in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
•Personally sells training sessions. Executes an effective prospecting strategy and assists the membership team with fitness presentations as needed.
•Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to CPT and Supplements.
Dr. Young B KimSecretary
May. 2010 - Aug. 2014Wayne, New JerseyFunctioned as a secretary to Dr.Kim, Responsibilities included answer patient phone calls and questions, Scheduling patient appointments, Filing and organizing patient financial and medical records.
Victoria's SecretSales Associate
May. 2010 - Jun. 2011Rockaway, New JerseyGreet Customers, Attended to customers issues and disputes about products or service, rung up customer purchases, attended to customers sizing and product finding needs, Organized merchandise.
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