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Work Background
Capitol AICompliance and Operations Consultant
Oct. 2021 - May. 2023● Achieved SOC2, HIPPA, and HITRUST certification in 1 year ensuring compliance with regulations and standards, implementing over 200 controls for a healthcare startup.
● Reported to CTO, established extensive compliance programs in 6 months, encompassing policy creation, organizational procedures, and supervisory systems.
● Orchestrated policies and training initiatives, enhancing onboarding, benefits management, and recruitment procedures, optimizing regulatory and operational performance.
U.S. Army Combined Arms CenterDirector, Strategic Analysis and Assessments
Aug. 2021 - Jan. 2024Fort Leavenworth, KS● Developed GTM strategies leading to a 5% MoM rise in customer engagement and 50% boost in product awareness and adoption.
● Increased program awareness by pioneering a strategic communication plan and marketing initiatives, branding, and SEO.
● Identified and fostered crucial strategic partnerships across institutional and corporate entities.
● Increased customer engagement 75% via development of comprehensive marketing and communications strategies.
Combined Arms Center, Special Troops BattalionDirector Human Resources Operations
Jul. 2019 - Aug. 2021Fort Leavenworth● Supervised 5 staff, enhanced HR performance by implementing processes and IT systems, reducing lead times by 75% and maintaining a 0.01% error rate across 2,000+ actions.
● Introduced 20+ HR policies for recruitment, finance, performance management, and training and development to streamline operations and optimizing tasks for 1,300+ personnel.
● Administered HR and federal policy training for 1,600+ personnel, ensuring compliance.
U.S. Army Command and General Staff CollegeCommand and General Staff College Student
Jul. 2018 - Jun. 2019Fort Leavenworth, KansasStudent at the U.S. Army Command and General Staff Officer College
Raymond W Bliss Army Health CenterDirector, Clinical Operations and Managed Care Division
Aug. 2017 - Jul. 2018Fort Huachuca, AZ● Led 5-year strategic plan forecasting for PC, OB, BH, Pharmacy, PT/OT, Lab and Radiology service lines, reducing lost revenue 25%, improving utilization of low-risk services, and generating an extra $1.2M in quarterly revenue.
● Coordinated daily operations for hospital ambulatory services, health analytics, and managed care for 12,000+ local beneficiaries, managing a $20M+ budget, reported directly to the CEO/COO.
● Supervisor of 25 patient-facing and call center staff, executing referrals and managed care while managing clinical operations for over 40 providers, and improving patient satisfaction 30% QoQ.
● Devised engagement strategies for improving health plan partnership with local providers, increasing in-network (TRICARE) care access by 45% and retaining 25,000 beneficiaries.
● Integrated and trained 6 nursing staff into virtual health capabilities to scale usage, coding, and management, improving acute care access by 20%.
● Identified patient gaps through detailed reports of BI data analysis on clinical operations, and increased patient access 50% through integration of innovative asynchronous telehealth services.
United States Department of DefenseSenior Health Systems Analyst, Senior Executive Advisor
Aug. 2014 - Jul. 2017● Led integration of IT program systems to support DoD executives' decision-making; saved $500,000 and gained adoption by 150 executives including the Secretary of Defense.
● Consultant on C-Suite decisions via 360+ presentations, driving prioritization and allocation of over $500B in force modernization, operations, and funding execution.
● Provided vital health risk analysis for C-Suite, leading to a major DoD policy update that reduced risks for over 1.5M personnel.
● Established the strategic framework for organizational redesign of the Defense Health Agency to enable health system management for 45 hospitals, 566 ambulatory care centers and 117 dental clinics.
● Performed 30+ assessments influencing U.S. policy support and involvement in global medical affairs across 14 countries.
● Provided exclusive consultation to the Undersecretary of Defense for Personnel & Readiness, covering policy in health affairs, HR, DE&I, readiness, training, and appropriations.
Intelligence & Sustainment Company, 101st AirborneChief Operating Officer/Commander
May. 2012 - Feb. 2014Fort Campbell, KY● Administered a $1.2M annual budget, maintaining over $20M worth of equipment without any loss or operational downtime through effective standard operating procedures.
● Reported to the CEO/Commander of the Special Troops Battalion, overseeing 250 staff, and managing up to 900 staff during deployment periods over geographically dispersed areas.
● Manager of HR, training, onboarding, logistics, day-to-day operations, budgets, organizational strategy, and 3 programs of record.
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