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Work Background
William HillRetail Customer Service Representative
Dec. 2022 - Jul. 2023Harrogate, England, United KingdomWelcoming customers, taking bets and assisting with queries, showing customers how to use the betting terminals and Vegas slots, making hot drinks and building up a relationship with customers to provide safer gambling in line with government and the Gambling Commission Regulations. Cash handling, reconciliation and balancing of transactions.
Lemon Melon MediaCreative Director
Aug. 2022London, England, United Kingdom
LU Lifestyle PA ServicesVirtual & Freelance PA
Jan. 2017Harrogate, England, United Kingdom* Formerly Go North VPA (GNVPA) * Virtual PA & On-Site Business Support Services. Providing business and administration support services to sole traders, small business owners and start-ups. We also provide private support for families
SBFM LtdClient Support Administrator
Nov. 2015 - Jan. 2017Harrogate, United KingdomHandling a diverse range of duties, Including arbitrating cleaner's duties and hours, checking the staff completed their contracted hours and duties, adding new employees to the in-house system, issuing clocking-in details and liaising with Area Managers. Skills Used Time-management, good communication skills, prioritising my workload, liaising with individuals who don't have English as their first language, communicating via telephone, email and in person.
Hamilton Fox Estate AgencySales/Lettings Agent
Sep. 2007 - Apr. 2008Hackney, East LondonAccompanying potential clients on viewings, selling properties, updating the in-house system with new properties (ENCORE), following up customer inquiries and fulfilling reception & administrative duties.
EP LtdEvents Steward/Event Support
Nov. 2006 - Mar. 2008London and UkWorking in various venues around North & West London and other areas of the country
providing steward and general support for conferences, exhibitions, trade shows and other events. • Providing excellent customer service and a point of contact for both exhibitors and the general public. • Liaising with venue staff and security and liaising fully with the event organisers as and when required. • Keeping radio contact with security and venue in case of an emergency, as well as general enquiries. • Providing relief for other members of staff, as well as briefing and ensuring that the members of staff are aware of the security and safety policies and procedures for each venue.
Various Temporary AssignmentsTemporary Administrator
Apr. 2004 - May. 2006Leeds, HarrogateVarious temporary positions to fit around my family commitments. All positions and dates are listed as follows; • Jan '06 - May '06 - Knaresborough Golf Club; Waiting Staff • Nov '05 - Jan '06 - The Ivy Cottage, Knaresborough; Bar Staff • Aug '05 - Nov '05 - Various Agencies, Leeds Metropolitan University - Executive PA to the Vice-Chancellor - temporary cover. • Nov '04 to Jan '05 - Temporary Christmas Worker - Sainsbury's • Apr '04 to Nov' 04 - Office Coordinator WRVS Meals on Wheels. I worked for a number of employment agencies at this time, carrying out temporary assignments within PA, Secretarial and Receptionist roles.
Fairbridge Communications LtdISC Desktop Support/Customer Service Advisor
Nov. 2001 - May. 2004Harrogate, United KingdomISC Desktop Support Role; Offering technical help to a vast client base covering all aspects of Internet connections, and customer support to current and potential ISP members. • Full system configurations. • Resolving email, dial up networking problems, general access, and connection issues, for both new and existing users. • Providing support via telephone and e-mail, as well as dealing with email administration. • General administration including sales and credit control. • I was part of a team that implemented the structure of the Fairbridge intranet. We compiled content that would be of interest or assistance to members of staff in every department. • I had a lot of input on putting together the training manual for each member of the team and made sure it was fully understood. • Responsible for setting up the new customer services department and made sure an adequate response remit was set out in line with our SLA. ---------- Customer Service Role; Dealing with billing support, general customer services. If a customer was unhappy with the service at any point, I endeavored to resolve the issue as quickly and as professionally as possible. The position required me to be a team player due to the pressure put upon our department to ensure that all customer's requests and complaints are dealt with as promptly as possible as we deadlines as well as SLA's to meet. We had to liaise with other departments fully so that we could set up an accurate account of the customer's complaint from the first point of contact to the full resolution.
Boag Taylor. Life, Pensions & InvestmentsTrainee Pensions Administrator
Jun. 1999 - May. 2000Harrogate, United Kingdom• Day-to-day office management and dealing with incoming mail. • Providing a receptionist service filtering telephone calls from clients to the relevant advisor. • Arranging client and company meetings for the partners. • Copy typing and audio typing support for the partners' assistants. • Contacting insurance and investment companies on a daily basis for up-to-date policy valuations and entering all results onto the business client database (OMNIS). • Keeping the system up-to-date by entering new business, invoices, policies and issuing policy statements and pertaining to the strict regulations of the FSA. I left this company to have my first son.
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