Katina Koliniatis

Processes Improvement / Project Manager @Popeyes Louisiana Kitchen

United StatesBusiness Owner📝 Influencer or Blogger🔥 Startup Founder💸 Marketing✔️ IT👍 Sales & BizDevUX/UI Designer⚖️ Legal🐦 Design🧑‍🔬 Engineer🧨 Consulting🏦 FinanceCustomer Success ManagerSystem AnalystParalegalProduct ManagerProject ManagerBusiness Analyst

I have successfully led numerous process improvement initiatives, resulting in significant cost savings and efficiency gains. In addition, I have demonstrated exceptional project management skills, successfully completing projects on time and within budget. With a proven track record of identifying and implementing innovative solutions to complex problems, my leadership and communication skills have enabled me to build strong relationships with stakeholders, facilitating collaboration and ensuring project success.

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Work Background

Popeyes Louisiana KitchenProject Manager - Restaurant Technology Transformation & Solutions Delivery

Aug. 2023Innovating new tech enhancements and optimizing existing capabilities and integrations to facilitate the Team Member and Guest experiences leading to the continuous improvement of operations and restaurant health.

Restaurant Brands InternationalPOS & Digital Content Management Restaurant Technology

Mar. 2022 - Aug. 2023Miami, Florida, United StatesDelivering POS and Digital Content & Solutions to support restaurant operations for Popeye's Louisiana Kitchen.

Greek Foods Specialty, Inc.Operations Manager

Sep. 2019 - Mar. 2022Hollywood, Florida, United States Serves as a trusted partner to the CEO providing operational support and advising on complex projects from the lifecycle of the business process to the implementation of strategic initiatives with creative solutions for continuous improvement processes.  Organizes the digital transformation updating POS & Inventory Management applications, reducing labor costs by 30%.  Drives new customer acquisition by 125%, customer retention by 98% and increased marketing outreach by 600.  Evaluates the company’s financial performance, revenue trends vs expenses, and implemented a budget plan decreasing debt by 40%.  Develops price programming, based on customer segmentation, increasing profit margins by 15%.  Automating communications, 225% customer growth  Recruiting a cross-functional team increased employee growth 10%.  Collaborates with Vendors managing relations and logistics, reduced delivery frequency from 10 to 3 weekly.

JM Family LLCProject Coordinator Internal Controls Audits

May. 2019 - Sep. 2019Deerfield Beach, Florida, United States Contracted to plan and manage Internal Controls Audit for a privately held organization according to federal guidelines. Optimized the workflows from previous audits and unified all supporting content in a centralized location increasing the team’s bandwidth by increasing transparency and decreasing unnecessary duplicate requests.  Supervised Daily activities and monitored schedule to mitigate internal controls risks and ensured a successful on time delivery of the project according to federal standards. Trained business lines with tools providing risk frameworks awareness.  Developed a playbook with enhanced action plans and revised workflows for more efficient annual Internal Controls Audits.

American ExpressBusiness & Project Process Improvement Analyst

Jul. 2015 - Jan. 2019Plantation, FL Participated and implemented in a robust variety of project roll outs for new card products, new enhanced card benefits, product conversions, KYC initiatives, bank card compliance initiatives, internal and external event planning and software migrations and mashups.  Conducted in-depth data analysis against KPIs to measure efficiency, effectiveness, quality, timeliness, governance, compliance, consumer behaviors, project performance, and resource utilization. Presented reports to C-Level Leadership globally MOM with visual dashboards showcasing the wins and identifying the opportunities for improvement.  Liaised between Operations and C-Level Leadership, leveraged internal data sources to drive the site’s strategy for process improvement projects. For example, a quick 15 min huddle 3 days a week between reps and their leaders resulted more knowledgeable reps, improved customer satisfaction by 30% and shaved an average 30 seconds on each call making the directorate the most efficient and profitable overall card products.  Collaborated in technology improvements, analyzing business needs, testing procedures against goals and delivering communications on new and changed technical capabilities. The enhanced capability reduced call handling time by 20 seconds

American ExpressPlatinum and Escalation Customer Care Professional – World Service

Nov. 2010 - Jul. 2015Plantation, Florida USA Delivered extraordinary service, added membership value, increased customer loyalty, and provided a quality end-to-end service experience on every call. Aided cardmembers across the consumer and premium network with upper-level escalations and peers with assist inquiries to ensure resolution in a timely manner. Exceeded individual relationship care goals, ranking within the top 15% in the directorate.  Engaged team members at the directorate level by implementing monthly events promoting relationship care, teamwork, and diversity. Designed and assisted in implementation of a team performance improvement initiative motivating team members to leverage SMEs, earning rank of #1 out of 40 teams within the directorate in 2014.  Collaborated on a team to identify card member issues, grow and nurture relationships, and ensure customer retention, increasing retention by 80%. Shared best practices with peers and served as a mentor for 120 new customer care apprentices to enhance staff skill levels.

Wonderful Ethnic ImportsFlorida Regional Sales Manager

Feb. 2008 - Nov. 2010Greater New York City Area Oversaw the importer’s portfolio of 29 wines from 8 wineries located in 3 countries for the southeastern United States.  Analyzed complex data, including demand, demographics, distribution, and sales, to accurately forecast adequate inventory levels when coordinating future wine imports and corresponding logistics (end to end supply-chain).  Coordinated marketing and tv media for existing brands and 10 new brand launches. Managed and showcased many events including the South Beach Food and Wine Festival and Epcot Food and Wine Festival. Presented and led wine tastings to educate representatives at the distributor and the end consumer level.  Built and fostered relationships with accounts at both the distributor level in 7 states and servicing over 200 accounts at the retail level with their beverage needs and marketing materials increasing sales 18% YOY.

Eccorp Equity ConsultingReal Estate Mortgage, Title and Sales Manager

Oct. 2001 - Feb. 2008Hollywood, FL Managed real estate, mortgage, and title operations under the umbrella of a real estate corporation. Guided consumer and commercial clients through their real estate journey from end to end.  Generated new client leads using both inbound and outbound calls and a conversion rate of 40% and 5% respectively.  Increased new client acquisition by 75% through satisfied client referrals.  Analyzed consumer and commercial client qualifications against underwriting requirements to efficiently process mortgages and lines of credit.

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