Enterprise HoldingsTri-Brand Branch Rental Manager
Mar. 2022New Jersey, United States• Developing operational business strategy including increasing sales via training to cut expenses by 15% and raise profitability 42% year to date. Create plans and forecasts that are built to fit future needs. Oversee reports for budgets and financial reports.
• Onboard new software and training programs sessions, manage timelines and follow up with customers are satisfied with our process.
• Manage portfolios of corporate accounts to ensure they are gaining business. Setting up recurring meetings, handling client requests, and monitoring positive account health. Gain 10% increase in business with current accounts year to date. • Strategically market and build relationships with our existing customers. Establishing effective outside sales marketing plan including auto repair shops, dealerships, small/medium sized corporate accounts to drive overall fleet growth to increase fleet. Added 5 new accounts year to date.
• Client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide feedback to the team.
• Recruit and interview new employees. Training, coaching and developing management trainees in underrepresented populations to next level promotion
• Implementing rigorous customer service plan of action to increase customer service index. Changing the 12-month score from 52 to 90/100.
• Managing schedules, overtime hours, monthly-yearly reviews & cost control reports.
• Conduct weekly audits to asset risk on each contract, risk with upcoming deals and review any current risk arising in the market.