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Work Background
Enterprise HoldingsTri-Brand Branch Rental Manager
Feb. 2022New Jersey, United States• Developing operational business strategy including increasing sales via training to cut expenses by 15% and raise profitability 42% year to date. Create plans and forecasts that are built to fit future needs. Oversee reports for budgets and financial reports.
• Onboard new software and training programs sessions, manage timelines and follow up with customers are satisfied with our process.
• Manage portfolios of corporate accounts to ensure they are gaining business. Setting up recurring meetings, handling client requests, and monitoring positive account health. Gain 10% increase in business with current accounts year to date. • Strategically market and build relationships with our existing customers. Establishing effective outside sales marketing plan including auto repair shops, dealerships, small/medium sized corporate accounts to drive overall fleet growth to increase fleet. Added 5 new accounts year to date.
• Client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide feedback to the team.
• Recruit and interview new employees. Training, coaching and developing management trainees in underrepresented populations to next level promotion
• Implementing rigorous customer service plan of action to increase customer service index. Changing the 12-month score from 52 to 90/100.
• Managing schedules, overtime hours, monthly-yearly reviews & cost control reports.
• Conduct weekly audits to asset risk on each contract, risk with upcoming deals and review any current risk arising in the market.
Enterprise HoldingsTri-Brand Station Manager
Jul. 2021 - Feb. 2022United StatesManage daily operations of 300 union and non-union employees for a 3,000-car fleet across three brands. Focus on client engagement and implementing analytical and operational techniques while developing, training, and motivating team members to generate revenue and keep customer satisfaction high. Work closely with multiple departments across the company to identify, reduce, and balance risk. • Reduced the risk of fraud with the utilization of Lexis Nexis • Created Fraud Prevention Qualifications for employees to utilize
• Reduced customer wait times by 10% within two months • Interviewed, onboarded, and trained new employees
• Developed and promoted 12 Manager Trainees to Assistant Branch Managers
• Ranked #1 for Cost Control in the region out of 50 branches & income per car increased by 20% from previous year. • Developed & maintained business partnerships with corporate accounts and with local body shops, hotels, and insurance agents
Enterprise HoldingsAssistant Branch Manager
Oct. 2020 - Jul. 2021United StatesEnsured positive and trust-based relationships between
employees and local body shops, insurance agents, hotels, and dealerships by
establishing comprehensive marketing plan. Furthermore, I conducted training
programs for management trainees to achieve optimal level of competency in
customer service, sales, employee development, risk management and fleet growth. Key Success:
• Ranked #1 for Cost Control in the region. • Increased Income Per Car overall. • Promoted 3 Manager Trainees to Assistant Branch Managers. • Resolved customer issues, identified new opportunities, and maximized
business demand with brand awareness.
Enterprise HoldingsManager assistant
Sep. 2020 - Oct. 2020United States
Enterprise HoldingsManager Trainee
May. 2019 - Sep. 2020United StatesIn this role I create and complete customer rental agreements, sell additional protection products and explain legal contract information
- Interact with small businesses, corporations, insurance agents, auto repair facilities and dealerships to establish rapport in turn create valid rate plans and customer service commitments
- Assist branch management in establishing overall business strategy – Customer manifest, accounts receivables, financial statements, areas of opportunity
- Attend monthly and yearly training meetings/sessions pertaining to business to business marketing, increasing and improving protection product sales, customer service management and new technology Key Success:
· Increased Customer Score from 80 to 94/100
· Increase Fleet growth by 43%
· Increase sales by 24%
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