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Work Background
JPMorgan Chase & Co.Executive Director of Product Design, Small Business
Nov. 2022 - Mar. 2024New York City Metropolitan Area• Led product design and strategy for small business lending.
• Oversaw cross-functional design teams, including UX designers, researchers, and content strategists.
• Conducted stakeholder and customer interviews to refine service blueprints, addressing challenges for both customers and Chase employees.
• Collaborated with cross-functional teams to ensure alignment of design strategies with business objectives and customer needs.
• Cultivated relationships and drove impact across various departments, including Marketing, Operations, Change Management, and Training.
• Mentored the team by providing foundational frameworks and templates to enhance their skills.
Marcus by Goldman SachsVP of UX Design
Oct. 2021 - Nov. 2022New York, New York, United States• Led design efforts for proprietary businesses. (Savings, Checking, Lending, Investing).
• Established strategic visions for a cohesive ecosystem.
• Co-led design of app/web platforms.
• Directed pilot app development for partner projects.
• Mentored teams in design thinking process.
E*TRADE from Morgan StanleyVP of UX Design
Sep. 2015 - Oct. 2021New York, United States• Initiated and supervised the development of a new trading app specifically designed for novice customers.
• Led the creation of a vision state for personalized customer experiences and oversaw the development of a financial wellness pilot app tailored for stock plan customers.
• Supervised the web channel, cultivating strong partnerships with the E*TRADE design system and accessibility teams.
• Provided mentorship to cross-functional teams, guiding them in the application of design thinking processes.
GoKidHead of Design, Consultant
Mar. 2015 - Jan. 2017Greater New York City Area• Crafted and executed visionary strategies, driving implementation plans to achieve business goals.
• Conducted various aspects of UX exercises including research, design thinking processes, UI design, brand identity development, and design system creation.
• Recognized by SXSW, Techstars, Google, etc.
ScholasticHead Of Design
Nov. 2011 - Aug. 2015Greater New York City Area• Set visions and strategies to create a holistic ecosystem.
• Set and led UX transformation strategy to bring the vision to life.
• Led proprietary business’ digital experiences.
• Initiated/led design system and on/offline style guides.
• Recognized by Webby Awards.
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