Daisy Kim - Execurive Director of product design, J.P. Morgan

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Work Background

JPMorgan Chase & Co.Executive Director of Product Design, Small Business

Nov. 2022 - Mar. 2024New York City Metropolitan Area• Led product design and strategy for small business lending. • Oversaw cross-functional design teams, including UX designers, researchers, and content strategists. • Conducted stakeholder and customer interviews to refine service blueprints, addressing challenges for both customers and Chase employees. • Collaborated with cross-functional teams to ensure alignment of design strategies with business objectives and customer needs. • Cultivated relationships and drove impact across various departments, including Marketing, Operations, Change Management, and Training. • Mentored the team by providing foundational frameworks and templates to enhance their skills.

Marcus by Goldman SachsVP of UX Design

Oct. 2021 - Nov. 2022New York, New York, United States• Led design efforts for proprietary businesses. (Savings, Checking, Lending, Investing). • Established strategic visions for a cohesive ecosystem. • Co-led design of app/web platforms. • Directed pilot app development for partner projects. • Mentored teams in design thinking process.

E*TRADE from Morgan StanleyVP of UX Design

Sep. 2015 - Oct. 2021New York, United States• Initiated and supervised the development of a new trading app specifically designed for novice customers. • Led the creation of a vision state for personalized customer experiences and oversaw the development of a financial wellness pilot app tailored for stock plan customers. • Supervised the web channel, cultivating strong partnerships with the E*TRADE design system and accessibility teams. • Provided mentorship to cross-functional teams, guiding them in the application of design thinking processes.

GoKidHead of Design, Consultant

Mar. 2015 - Jan. 2017Greater New York City Area• Crafted and executed visionary strategies, driving implementation plans to achieve business goals. • Conducted various aspects of UX exercises including research, design thinking processes, UI design, brand identity development, and design system creation. • Recognized by SXSW, Techstars, Google, etc.

ScholasticHead Of Design

Nov. 2011 - Aug. 2015Greater New York City Area• Set visions and strategies to create a holistic ecosystem. • Set and led UX transformation strategy to bring the vision to life. • Led proprietary business’ digital experiences. • Initiated/led design system and on/offline style guides. • Recognized by Webby Awards.

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