JPMorgan Chase & Co.Executive Director of Product Design, Small Business
Nov. 2022 - Mar. 2024New York City Metropolitan Area• Led product design and strategy for small business lending.
• Oversaw cross-functional design teams, including UX designers, researchers, and content strategists.
• Conducted stakeholder and customer interviews to refine service blueprints, addressing challenges for both customers and Chase employees.
• Collaborated with cross-functional teams to ensure alignment of design strategies with business objectives and customer needs.
• Cultivated relationships and drove impact across various departments, including Marketing, Operations, Change Management, and Training.
• Mentored the team by providing foundational frameworks and templates to enhance their skills.