Dan Peterson - Sr Director, Program Management, XOPS

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Work Background

XOPSSr Director Customer Onboarding and Business Planning

Feb. 2024San Francisco Bay Area

Medable, IncSr Director, Delivery Ops

Oct. 2021 - Jan. 2024Palo Alto, California, United StatesPromoted and challenged with monitoring project expenses, goals, and schedules, enabling well-informed decision-making by the senior leadership team. Instituted project lifecycle management processes to ensure comprehensive documentation and tracking of project requirements. Oversaw resource utilization, conducting weekly capacity analyses and presentations. ● Built risk management plan that identified potential issues and proposed solutions, resulting in a 50% reduction in project delays for new study delivery. ● Introduced Agile project management methodology, achieving 25% improvement in project delivery time. ● Directed and mentored team of 40 Solution Managers, Project Managers, and Designers. ● Improved efficiency around Software Build Phase by 25%.

Medable, IncLead, Technical Solutions

Oct. 2020 - Oct. 2022Palo Alto, California, United StatesAligned teams within the Customer Success division, focusing on the Consumer segment, and ensuring the successful delivery of projects aligned with organizational objectives. Championed the adoption of Agile Software Development Life Cycle (SDLC) practices. ● Spearheaded in-depth analyses of business performance for the Consumer segment, proactively identifying issues within teams, processes, and practices. ● Coached, mentored, and trained team, building a culture of transparent and candid communication and feedback, ensuring attainment of team objectives. ● Organized and developed Delivery Structure, building Agile Delivery Teams to meet customer needs. ● Created Dashboard Tooling solution, enabling senior leadership to review KPIs every week, driving and supporting future business strategies.

HypergiantSr Project Manager

Jan. 2019 - Oct. 2020Austin, TexasSteered the strategic trajectory of Engineering and UX teams by employing Agile Software Development practices for the successful delivery of enterprise solutions. ● Designed the global strategic roadmap for resource and capacity planning. ● Analyzed workflow processes, identifying opportunities for optimization and automation. ● Spearheaded development of Proof of Concepts (POCs), identifying opportunities for implementation at scale. ● Rescued and rebuilt struggling customer relationships leveraging a deep understanding of customer needs aligned with team and resource capabilities.

AvanadeManager, Delivery: Program/Project Management

Jun. 2018 - Jan. 2019Redmond, WashingtonManaged project delivery with a focus on schedule adherence, budget compliance, customer satisfaction, and deliverable quality performance measures. Held a key role in supporting sales efforts and successfully closing projects. ● Led a new segment within the MS One Commercial Partnership to build operational dashboards which allowed for developed KPIs to drive strategic outcomes