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Work Background
XOPSSr Director Customer Onboarding and Business Planning
Feb. 2024San Francisco Bay Area
Medable, IncSr Director, Delivery Ops
Oct. 2021 - Jan. 2024Palo Alto, California, United StatesPromoted and challenged with monitoring project expenses, goals, and
schedules, enabling well-informed decision-making by the senior leadership
team. Instituted project lifecycle management processes to ensure
comprehensive documentation and tracking of project requirements. Oversaw
resource utilization, conducting weekly capacity analyses and presentations. ● Built risk management plan that identified potential issues and proposed
solutions, resulting in a 50% reduction in project delays for new study
delivery.
● Introduced Agile project management methodology, achieving 25% improvement
in project delivery time.
● Directed and mentored team of 40 Solution Managers, Project Managers, and
Designers.
● Improved efficiency around Software Build Phase by 25%.
Medable, IncLead, Technical Solutions
Oct. 2020 - Oct. 2022Palo Alto, California, United StatesAligned teams within the Customer Success division, focusing on the Consumer
segment, and ensuring the successful delivery of projects aligned with
organizational objectives. Championed the adoption of Agile Software
Development Life Cycle (SDLC) practices. ● Spearheaded in-depth analyses of business performance for the Consumer
segment, proactively identifying issues within teams, processes, and
practices.
● Coached, mentored, and trained team, building a culture of transparent and
candid communication and feedback, ensuring attainment of team objectives.
● Organized and developed Delivery Structure, building Agile Delivery Teams
to meet customer needs.
● Created Dashboard Tooling solution, enabling senior leadership to review
KPIs every week, driving and supporting future business strategies.
HypergiantSr Project Manager
Jan. 2019 - Oct. 2020Austin, TexasSteered the strategic trajectory of Engineering and UX teams by employing
Agile Software Development practices for the successful delivery of
enterprise solutions. ● Designed the global strategic roadmap for resource and capacity planning.
● Analyzed workflow processes, identifying opportunities for optimization
and automation.
● Spearheaded development of Proof of Concepts (POCs), identifying
opportunities for implementation at scale.
● Rescued and rebuilt struggling customer relationships leveraging a deep
understanding of customer needs aligned with team and resource capabilities.
AvanadeManager, Delivery: Program/Project Management
Jun. 2018 - Jan. 2019Redmond, WashingtonManaged project delivery with a focus on schedule adherence, budget
compliance, customer satisfaction, and deliverable quality performance
measures. Held a key role in supporting sales efforts and successfully
closing projects. ● Led a new segment within the MS One Commercial Partnership to build operational dashboards which allowed for developed KPIs to drive strategic outcomes
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