Jerilee Morgan

Technical project manager/scrum master @Insight Global

United States🗿 HR🐦 Design🧑‍🔬 Engineer🧨 ConsultingIllustratorAdministrative SpecialistLife CoachingAssociateTech Support✔️ ITProject Manager

I have successfully led numerous technical projects from inception to completion, consistently meeting project goals and deadlines. I have implemented Agile methodologies to improve project efficiency and team productivity. I have also effectively resolved project issues and risks, ensuring the delivery of high-quality technical solutions. As a Scrum Master, I have facilitated daily scrums, sprint planning, and retrospectives, fostering a collaborative team environment that encourages continuous improvement. I have trained and mentored team members in Agile practices, significantly improving project outcomes.

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Work Background

Warner Bros. DiscoveryTechnical Project Manager

Jan. 2024United StatesLead a multi-application software development team of 12 engineers and QA specialists in meeting company goals through planning, development, and delivery of projects on time, within budget and at continuously increasing quality. Utilize agile methodologies and scrum to continuously improve process and delivery by 20% Identify, track, manage, and escalate risks and issues, remove team-level blockers, and ensure workflow smoothly Oversee the AMS Migration project to ensure deadlines are met while facilitating communication and transparency across the project. Led in the cleanup and prioritization of the backlog, managed sprint planning activities, oversaw project delivery and assisted with release management. Facilitate scrum ceremonies and various team meetings ensuring communication and transparency

Pluto TVTechnical Program Manager

Nov. 2022 - May. 2023California, United States• Led the Transcoding Video Engineering Team as well as the Site Reliability Team through PI planning activities, creating PI objectives, prioritizing projects for the PI, estimating, road mapping exercises, and creating release plans. • Led the Product Owner to create, prioritize, and maintain team backlogs and led backlog grooming activities across multiple teams extending outside of the teams I led daily. • Facilitated daily and weekly scrum ceremonies including standups, retrospectives, sprint planning, and retrospectives, ensuring that impediments are resolved or removed, improving efficiency with input from the team, and that the team’s work is able to flow unhindered during the PI. • Coached multiple safe agile teams in the SAFE scrum framework. • Worked with other Program Managers and team leads to manage team dependencies, and risks and plan releases in shared environments. • Shielding teams from external demands while managing stakeholder expectations through prioritizations based on urgency and capacity; kept stakeholders up to date on the progress of committed projects. • Improved both team relationships and external relationships through improved transparency and building trust. • Contributed to ensuring team and project artifacts were kept up to date. • Led tracking project progress throughout the duration of the PI. • Ensured impediments were removed or resolved so teams could remain on track to meeting objectives. • Utilized tools such as Jira as a source of truth for project tracking, reporting, and documentation.

fuboTVAssoc Project Manager/Scrum Master

Aug. 2020 - Sep. 2022Remote• Led multiple cross-functional teams to adopt and implement Scrum Agile practices in a transitioning environment. • Facilitated daily and weekly scrum ceremonies to include standups, backlog grooming, sprint planning, and retrospectives, and led multiple teams focused on feature and application development. • Facilitated software feature development project planning and execution in alignment with Agile principles and following the full SDLC. • Managed risks and set expectations for stakeholders while helping to protect the team from uncommitted external demands. • Led estimation, prioritization, road mapping, and dependency management during quarterly planning activities. • Gathered requirements and documented user stories in Jira, Confluence, and Airable • Maintained communication with Engineering Managers and Project/Product Managers for other teams to keep abreast of their priorities and output • Kept track of project progress and contributed to weekly organizational reports on such • Implemented and maintained processes that allowed transparency for stakeholders and cross-functional teams. • Ensured that work flowed continuously by managing risks and resolving impediments. • Worked with leads in planning OKRs and reporting at the executive level on team progress on committed OKRs. • Worked with teams to adopt to global road mapping while planning and executing at the team level from these global objectives.

fuboTVRemote Triage Product reliability Engineer

Oct. 2017 - Aug. 2020New York City Metropolitan AreaAs a product reliability triage engineer, I work alongside various teams to identify ways our product can be improved and existing issues with our product can be resolved. I monitor our streams and logs to identify points for improvement and proactively identify network issues. I promote improved customer satisfaction by providing our customer support team with the knowledge they need to assist customers, keeping them up to date and product changes and bug fixes and being the point of contact between our developers/engineers and customer support teams. I also contribute to the training of new team members and testing of our apps.

GroupMApplication Support Engineer

Jul. 2016 - Sep. 2017Greater New York City AreaAs the main point of contact for application users, I work in collaboration with engineers and developers to ensure a smooth user experience providing support and troubleshooting skills where necessary. Bringing users up to speed to application changes and ensuring issue resolution in a timely manner.

Polaris Management ConsultingApplication Support Analyst

Dec. 2014 - Jun. 2016New York, New YorkSME on client customized life-science applications. Build and maintain client relationships through offering excellent application support, manage daily client interactions, leading training sessions, regularly scheduled meetings and providing reports on system changes. Improve client experience while increasing company revenue through recommending enhancements and managing system releases from scope to deployment. Contribute to team spirit through tight collaboration with team members supporting other clients as needed to ensure continuous support.

MTA- Business Service CenterCustomer Service Specialist

Apr. 2012 - Nov. 2014New York, NYBuild relationships with customers internal to the company while providing SME resolution to benefits, HR, IT, accounting and payroll inquiries. Assist with training new employees, and collaborate with L2 and L3 specialists to ensure customer satisfaction and SLA goals are met.

Kaplan Test Prep and AdmissionsTechnical Support L2

Sep. 2012 - Jan. 20131 Liberty PlazaFirst point of contact for client, I ensured smooth user experience through providing one-on-one training for client related issues thus influencing customer confidence while delivering courteous, efficient service and sharing expertise on products and services. Troubleshooting application issues and escalating where necessary to ensure permanent resolution to system issues while keeping to the company SLA guidelines.

Korver's Hermosa Cove Estate LtdOffice Manager

Apr. 2007 - Aug. 2008As primary liaison between departments, clients and vendors resulting in improved communication. Managed in-house inventory and general accounting duties such as payroll, balance sheets, accounts payable, and receivables. Drafted and composed all outgoing correspondence and managerial reports. Assisted with procurement of construction site materials and managed employee relations.