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Work Background
NokiaMobile Networks - Technical Delivery Manager
May. 2022
NokiaTechnical Manager Digital Operations
May. 2021 - Sep. 2022MEA RegionServed as a senior technical lead for strategic projects in the utilities sector, collaborating with key stakeholders. Managed end-to-end technical operations, ensuring alignment with customer contracts, quality standards, and risk management. Led 5G private networks, IoT deployments, driving digital transformation for enterprise clients. Conducted technical risk assessments, implemented mitigation strategies, and ensured smooth service delivery.
NokiaStream Lead
Feb. 2020 - Apr. 2021PortugalSpearheaded stream strategy development, ensuring alignment with long-term business objectives. Managed resource allocation, fulfillment planning, and capability development for a high-performing technical team. Oversaw competence certification and readiness programs across Radio/Core/3rd-party technologies. Drove cost optimization, transformation initiatives, and tool deployment to enhance operational efficiency. Led cross-functional teams, ensuring high utilization, productivity, and talent retention strategies.
NokiaSenior Delivery Manager
Feb. 2018 - Apr. 2020PortugalTech Pre sales for NetAct and NPM Delivery Engineer for NetAct and NPM Specialization in EMC storage (unity and VNX) Specialization in VPlex VS2 and VS6 both on new systems and live systems Specialization in data migration and ansible automation
NokiaInstallation engineer in Advanced Support Operations Team
Jan. 2015 - Sep. 2015AmadoraInstallation and commissioning engineer for NetAct and OSS related products. HW initialization and commissioning. Storage preparation SW deployment. Network elements migrations SW upgrades
NokiaAs Emergency Support Engineer
May. 2012 - Feb. 2020AmadoraWorks on EMC Front End Receives the EME case, assess severity and collects information and symptoms needed for technical analyses and activating emergency engineer on duty rota Leads the e2e restoration activities Reports the incident progress throughout the case lifecycle Ensures the EME case data and reporting quality Local customer support: field activities: Installation and/or commissioning and/or integration activities. Network expansion activities. SW maintenance activities such as SW change planning, On-line SW Change Service Launch, trials and pilot projects support
NokiaOSS Care Engineer
May. 2012 - Mar. 2013• Technical support and troubleshoot OSS systems that monitor customer 2G/3G/4G networks • On-call rota 24/7 emergency support to Netact Operation Support System • Responsible as technical customer contact during request resolution. • Responsible for meeting contracted response times, maintain all KPI and SLA above agreed levels. • Conducts knowledge searches and sharing for potential solutions and resolutions. • Responds to technical requests, provides understanding of customer’s network. • Escalate & Liaise with Vendors & service providers until fault resolution. • High level analysis, diagnosis and problem solving. • Carry out independently complex technical activities such a HW installation, SW upgrades, Expert Support. • Perform SW maintenance activities such as installation & test of technical/change notes/change deliveries. • Records and updates technical customer documentation on a periodically or on an as required basis with customer specific customization's. • Preventive Care and technical audits on site. • Assists on technical service deliveries and customer pilots. • Perform Backup & Restore of system data • Training colleagues (On-Job Trainning) Technical support for OSS - Operation Support Systems: • Nokia Siemens Networks NetAct OSS 8 • Nokia Siemens Networks NetAct OSS5.x • Nokia Siemens Networks Reporting Suite • Nokia Siemens Networks Service Quality Manager • Nokia Siemens Networks Serve atOnce Intelligence • Nokia Siemens Networks Jnext • Nokia Siemens Networks SADM Administration and maintenance: • Red Hat Linux System Administration • Windows Systems • High availability clusters (RHCS) • Database Admin - Oracle • HP Server Hardware • Brocade Fibre Switches • SAN (EMC, HP, Brocade)
NokiaSolution Specialist, AA Global Services Center
Jan. 2012 - Sep. 2015Portugal
Electronic Data systems PortugalHelpdesk / System Administrator
Aug. 2001 - Jan. 2006Roll Out new PC's Solve image installation Problems Manage TCP/IP Networks Manage Print and File Serve Servers Manage Active Directory 2003 Cost analysis.
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