Sutherland LabsService Designer
Jun. 2016 - Dec. 2018San Francisco Bay AreaAs one of the first Service designers, I worked directly with clients on the intersection of facilitating design sprints, ethnographic user research and collaborating on building sticky customer experiences. Sutherland Labs is the innovation arm of Sutherland Global Services that uses a human-centered approach to reimagine, design and bring to life services that grow business, and improve experiences for customers and employees.