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Work Background
Service Designer
Sutherland LabsService Designer
Jun. 2016 - Dec. 2018San Francisco Bay AreaAs one of the first Service designers, I worked directly with clients on the intersection of facilitating design sprints, ethnographic user research and collaborating on building sticky customer experiences. Sutherland Labs is the innovation arm of Sutherland Global Services that uses a human-centered approach to reimagine, design and bring to life services that grow business, and improve experiences for customers and employees.
Graduate Teaching Assistant, Venture Studio
California College of the ArtsGraduate Teaching Assistant, Venture Studio
Jan. 2016 - May. 2016San Francisco Bay AreaTeaching assistant for MBA in Design Strategy program at California College of the Arts
Communication Designer
Kreativz, Inc.Communication Designer
Nov. 2015 - May. 2016Novato, CaliforniaPart of a 3-person company, I was responsible for branding & design projects from initial meeting to final artwork for various clients in services and non-profit organizations.
MBA in Design Strategy
California College of the ArtsMBA in Design Strategy
Aug. 2013 - May. 2015San Francisco
Manager - Marketing
Carrefour Group IndiaManager - Marketing
Aug. 2010 - Sep. 2012- Responsible for Brand & Corporate communication. - Defined the brand book for Indian sector of company. This helped set up & open the First Wholesale Cash & Carry store in India. Supervised design & artwork for the collaterals of brand book. - Collaborated with Merchandise, Operations & Design team to communicate special offers to the customers through fortnightly Catalogues & SMS, which contributed to the sales. - Coordinated with advertising agencies for internal communication, external communication and promotional campaigns.

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User Research & Design Strategy
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