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Work Background
DigitechRegional Sales Manager
Mar. 2024United States · Remote
Ukiyo PhotoFreelance Photographer
Nov. 2017Austin, Texas Metropolitan Area · HybridLearned photography back in the film days and practiced developing images in a darkroom. Stepping away from photography during my young adolescent years, only to bounce back, full-force with my own photography business. I primarily focus on Weddings, Newborns, Portraits and Families.
ESOAccount Manager
Apr. 2021 - Mar. 2024Austin, Texas Metropolitan AreaManage the ongoing relationship and upsell/cross-sell opportunities with our existing customer base within the EMS & Fire industry market. Assisting customers in Webinars and virtual demonstrations on additional products that would work in tandem with their existing subscriptions.
ESOInside Sales Representative
Jan. 2020 - Oct. 2021
ESORegional Sales Representative
Oct. 2019 - Apr. 2020Austin, Texas Metropolitan Area
ESOTechnical Solutions Analyst
Feb. 2016 - Oct. 2019Austin, Texas Area
Photodex CorporationTechnical Support Specialist
Nov. 2013 - Feb. 2016
VolusionEcommerce Consultant
May. 2013 - Oct. 2013Austin, Texas Area
AppleApple Online Store: Mobility Specialist (Sales)
Aug. 2012 - May. 2013Austin, Texas Area · On-site• This position is responsible for all inbound Apple Online Store Mobility calls mainly consisting the iPhone. • Expert on iPhone product features and related accessories. • Provide consumers with complete solution through needs based consulting. • Effectively convey complex technical information to customers in easy to understand terms. • Consistently performed at the top 10% of my peers.
One West BankLoss Mitigation Short Sale
Jan. 2012 - Aug. 2012Austin, Texas Area
AppleSSO Major Accounts/Education Customer Service
Apr. 2011 - Jan. 2012Austin, Texas Area · On-site• This position is responsible for all order management transactions, which include: order entry, RMA processing, Sales Exception creation, monitoring order cycle time and managing the end-to-end order fulfillment process. Support of these accounts includes, but is not limited to: data entry, order status, problem order resolution, billing inquiries and resolution, returns and exchanges, shipment tracking, other post sales activities, and problem solving.
• Providing custom service support and related activities for Apple’s Education customers. Must be able to communicate information accurately and provide daily management of post-sales issues and activities for assigned Education accounts. • Interacts directly with customers and works cross-functionally with Apple Accounts Receivable, Logistics, the warehouse staff, and other internal departments; to ensure customer satisfaction throughout the order fulfillment and sales support cycle.
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