Haley Kuhlman - Senior Manager, Gucci

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Work Background

GucciSenior Manager Client Services North America

Jul. 2023New York, New York, United States

GucciTeam Manager Client Services North America

Feb. 2020 - Jul. 2023New York, New York, United StatesSuccessfully manages a team of 40 direct reports and oversees retail regions in the Southeast/Southwest Drives revenue growth through exceptional customer service, strategic guidance, and e-commerce support Monitors website to identify customer-related improvements and issues and works collaboratively with cross-functional teams to implement process improvements Reports statistics across channels to determine the level of customer service provided to clients and uses data to identify trends and opportunities for improvement Contributes to the development of best practices and standards to increase the overall efficiency and revenue within the department Generated top sales for the department in 2023, accounting for 22% of the department's results Played a key role in design adaptation and implementation of Manhattan Order management system, resulting in increased efficiency and accuracy of order processing

GucciMen’s Department Manager - Fifth Avenue Flagship

Dec. 2017 - Feb. 2020New York, New York• Assistant Manager responsible for RTW business, total floor volume $21 Million • Responsible for managing team of 18 associates • Responsible for implementing clienteling procedures to increase overall floor retention • Responsible for meeting and exceeding KPI’S set by upper management

Robert la RocheU.S.A / Canada Account Manager

Mar. 2017 - Feb. 2018Greater New York City Area • First U.S. employee, trained in Austria, Switzerland, and France. • Competitively prospect new business in local and regional markets across the country • Responsible for growing brand presence across the United States and Canadian markets • Maintain and develop relationships with existing accounts in territory, total 47 accounts established.

CÉLINELuxury Sales Consultant

Apr. 2016 - Mar. 2017Greater New York City Area• Partner to Leather Goods Category Manager, responsible for tracking and monitoring weekly inventory needs based upon daily sell through •Responsible for reporting missed opportunities based upon inventory assortment, client requests, and sales associate feedback •Responsible for meeting and exceeding sales goals set in place by upper management by consistently cross selling •Average monthly sales $100,000 + maintained by developing new client base and initiating continued business with the company.

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