PayPalBusiness Analysis: Self Assessment & Effectiveness Specialist
Mar. 2016 - Apr. 2018Greater Omaha AreaAssisted in creation of PayPal's Consumer Complaints Program to respond to regulatory agencies such as State Attorney General inquiries, Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC) Privacy laws. Perform quality checks on agents via call, email and social media monitoring on PayPal, PayPal Credit, Venmo, & Xoom tasks. Worked on as well as managed special projects as needed.