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Work Background
Claro WellbeingBusiness Analyst
Jul. 2021 - Feb. 2024LondonConducted requirements gathering, process analysis, and data validation to support decision-making and improve operational efficiency. Collaborated with stakeholders across teams to translate business needs into actionable solutions, aligning technical and business objectives. Produced detailed reports and insights to enhance business performance and accessibility of data.
Supported compliance processes using KYC systems (TruNarrative) to improve customer onboarding and ensure regulatory alignment. Led a process improvement initiative that reduced customer onboarding time by 25%.
Black Codher BootcampFull Stack Developer
Aug. 2020 - Mar. 2021
Courage Healthcare Ltd - West MidlandsOperations Manager
Sep. 2018 - Jun. 2021West Midlands, England, United Kingdom
Industry QualificationsDigital Marketing Executive
Apr. 2018 - Aug. 2018BromsgroveWorked across the IQ group (Industry qualifications, Institute of Adminstration Managment and IQ Verify) in developing and implementing marketing and business development activity. Duties where, but not limited to: - Supporting with the maintenance of the group websites
- Content writing: sourcing and developing content that is meaningful to intended audiecne and distributing appropriately
- Liaising with current clients to promote different and targeted initiatives/business opportunities
- Enagaging wih prospective clients within target audeicne and following up on marketing campaign lead through verbal and written communication.
- Social Media Management
- Handling customer enquires where necessary
- Assisted with the execution of multi-channel marketing campaigns e.g. content writing, newsletter, editorial to drive brand awareness and generate leads.
Meridian Productivity LimitedProductivity Specialist (Management Consultant)
May. 2017 - Mar. 2018NationwideProviding specialist objective advice to clients within the healthcare sector (NHS) by identifying and implementing effective change through the development of bespoke management and behavioural processes. - Analysed and evaluated organization’s operations and procedures to offer recommendations based on findings; assisted management in identifying issues, sorting solutions and implementing them.
- Achieve significant cost saving through the effective management of resources by maximising the potential of existing resources.
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