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Work Background
PwCSenior Product Owner / Senior Business Analyst
Jan. 2018 - Apr. 2024United States · RemoteAt PwC, I delivered leadership for orchestrating the digital product lifecycle of web and mobile apps. I leverage project management principles, improve processes, and introduce quality best practices. I define product objectives, set milestones, identify product gaps and enhance user experience. I ensure teams understand detailed product feature specifications, oversee product release plans, and set expectations for delivery of new functionalities. I guide product roadmap based on strategy and vision, govern feature prioritization, as well as facilitate backlog grooming, sprint planning, retros, and showcase. I synergise business and technical functions, ensure technical feasibility, allocate resources, and mitigate risks. I oversee hiring, training, and development of new product managers and business analysts. I practice continuous learning and development. Some of my key achievements and contributions: ◆ Spearheaded a team to develop and launch a global platform for 100K+ users across partner firms in over 100 countries, optimizing cross-border resource utilization. ◆ Delivered 75% increase in successful product releases by implementing a User Acceptance Testing (UAT) program. ◆ Led the product implementation, analysis, and migration of a new HR platform for 55K employees. ◆ Established and led a high-performing team of product managers, designers, and engineers, achieving a 100% release success rate within six months. ◆ Implemented and utilized Agile methodologies to prioritize and govern product backlogs, ensuring timely delivery of high-quality products aligned with customer expectations. ◆ Developed go-to-market strategy in coordination with various teams (sales, marketing, and customer success). ◆ Updated executive leadership on product development process, transparently addressing challenges and opportunities.
AT&TSenior Business Analyst
May. 2014 - Nov. 2017El Segundo, CaliforniaI championed a product-centric approach and defined vision, strategy, and roadmap to align with both business objectives and customer expectations. I owned the entire product lifecycle, from ideation and market research to UX design, development, testing, and ongoing optimisation based on data-driven insights. I ensured adherence to established standards and processes for analysis artefacts. Some of my key achievements and contributions: ◆ Spearheaded the product implementation of "DirecTV Now", a streaming service that garnered 1.2M new subscribers within the first year. ◆ Facilitated the successful integration of applications following AT&T's acquisition of DirecTV. ◆ Led the integration team during the AT&T-DirecTV merger, streamlining work intake and solution delivery. ◆ Drove project success by conducting thorough requirement analysis, maintaining repositories, and collaborating with estimation and technical teams to guarantee solutions meet all requirements. ◆ Identified and mitigated risks to ensure project quality, timelines, and scope remained on track.
UltramaticsProduct Owner / Sr. Business Analyst
Nov. 2011 - Apr. 2014Tampa/St. Petersburg, Florida AreaI offered expert guidance to leadership through competitive analysis, recommending changes to processes, policies, and standards to optimize architecture and design. I championed successful deployments by supporting developers, establishing pilot release strategies, verifying implementation, and ensuring alignment with customer requirements. Some of my key achievements and contributions: ◆ Spearheaded the design and implementation of a healthcare application, revolutionizing how US companies integrate with the healthcare exchange. ◆ Oversaw an offshore development team for the successful design and development of the Configurator project. ◆ Reduced client onboarding time by 92% through the design and implementation of a new application, taking it from 9 months to a mere 3 weeks. ◆ Led the successful implementation of FloridaBlue across all HealthPlan Services projects, securing their largest client to date. ◆ Empowered users to onboard clients in minutes through an innovative configuration UX solution. ◆ Provided technical representation for client at Maryland State Exchange Summit, by interfacing with CEO’s, CIO’s, & CTO’s on the behalf of HealthPlan Services
E-integrateIT Business Analyst
Dec. 2007 - Nov. 2011In my role, I've excelled in harmonizing business needs with innovative digital solutions, adhering to industry best practices. Key initiatives I've led include: ◆ Synthesizing diverse business requirements to craft tailored Business Capability Architectures, aligning with strategic goals for enhanced operational efficiency. ◆ Bridging the gap between concept and execution, my adept communication ensured seamless transitions from solution design to implementation. ◆ Conducting Feasibility Analyses to offer strategic application and architecture recommendations, grounded in a deep understanding of desired business capabilities. ◆ Crafting and deploying questionnaires to capture customers' long-term strategic visions, facilitating a customer-centric approach to business transformation. ◆ Translating complex requirements into clear, actionable solution designs, and prioritizing functions based on industry standards and customer preferences. ◆ Spearheading the requirements analysis and verification, ensuring all solutions precisely meet stakeholder expectations. ◆ Contributing to the development and re-engineering of Business Processes for enhanced effectiveness and cost reduction, significantly improving Call Center SLAs. ◆ Developing the Eintegrate – Energy Encyclopedia using Drake Collaborative’s Enterprise Design Center (EDC), detailing our methodological approach to framework and architecture. ◆ Leading the creation and delivery of comprehensive, customer-focused presentations, guiding the revision/approval process to meet specific business needs.
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