Corey Peloquin - Chief Operating Officer, Learning 2020, Inc.

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Work Background

Penda LearningChief Operating Officer

Jan. 2023Tampa, Florida, United StatesBusiness Leadership: Collaborate with departments to develop annual strategic goals, plans, budgets, and inter-departmental coordination. Implement, foster, and monitor company-wide initiatives to ensure short/long-term growth, including building company core values and culture. Provide quarterly reporting to CEO & Board. Operations: Oversee daily operations of marketing, sales, reseller channel, implementation, professional development, and support. Assist content development and product/software development with QA testing. Balance high-quality service delivery with cost-cutting strategies to decrease operational expenses, when possible. Analyze human resources and existing processes for potential streamlining, process improvement, or automation to increase efficiency and save time. Develop playbooks and job aides for system/process documentation and staff training. Implement and maintain various company-wide systems, including GSuite, Solve CRM, SalesForce, Slack, ZenDesk, and MailChimp. Conduct staff onboarding/offboarding, staff training, and annual performance reviews. Marketing: Collaborate with marketing staff to develop digital/social media (Facebook, Twitter, Instagram, LinkedIn, blog) marketing, monthly email campaign messaging and digital assets, conference booth design/set up, collateral, and podcasts/webinars. Track performance and evaluate efficacy (ROI) via clicks/impressions/interactions/leads. Manage integration of SalesForce with MailChimp for targeted email campaigns, audience segmentation, and website lead generation. Sales: Develop territory/region sales plans to support new/renewal/expansion revenue goals. Hire, coach, and manage sales team members. Build, enhance, and scale sales pipeline (including reseller channel) via SalesForce. Conduct sales demo presentations to build brand/product awareness to generate warm leads. Conduct cold calls using inside sales strategies. Oversee revenue, monthly recurring revenue (MRR), and renewal rates.

Penda LearningVice President, Professional Development & Implementation

Aug. 2019 - Jan. 2023Tampa, Florida, United StatesImplementation: Develop positive working relationships with district and school point(s) of contact where Penda products and services are provided. Collaborate with the point of contact to develop a professional partnership plan at the beginning of implementation. Lead quarterly progress monitoring meetings with the district/school point of contact to support account management, customer satisfaction, and renewal/expansion. Hire, train, manage, and coach Implementation Specialists via one-on-ones, mentoring, creating professional growth plans, and conducting annual performance reviews. Professional Development: Design innovative professional development programs to onboard teachers and administrators (and beyond). Provide ongoing PD to support implementation renewal/expansion and maturity. Hire, train, and support a team of certified trainers/staff members to deliver PD in the field. Evaluate PD training content, delivery, transfer of knowledge, and trainer effectiveness. Develop PD experiences for various delivery modes, including in-person, via webinar, and online, on-demand delivery. Support: Institute ZenDesk ticketing system and build support documents (digital and video format) for self-help. Provide customer support via telephone, email, or support ticket from receipt through resolution. Hire, train, and support Penda Support team members to deliver first-class customer service..

Penda LearningChief Operations Officer of Penda Learning & Chief Operations Officer of SAM Learning

Nov. 2015 - Aug. 2019Atlanta, Georgia & London, United KingdomBusiness Leadership: Develop an annual business plan and strategy focused on renewals, expansion, and exit strategy (acquisition). Oversee revenue, expenses, cash flow, payroll and benefits, renewal rates, and company KPIs. Provide semi-monthly reporting to Founder & CEO. Interact with and present to private firms/parties for business acquisition (completed in 2020). Operations: Perform cost-benefit analyses of current resources and tools. Optimize company and departmental processes/protocols, tools, and staffing for scalability, efficiency, and automation. Build departmental playbooks with system/process documentation and job aides. Build-out of systems – Solve 360 CRM, Google AdWords, MailChimp (automated email campaigns), ZenDesk ('guide' knowledge base and support). Closure of physical offices and conversion to virtual offices/work-at-home for all staff. Hire, train, coach, mentor, and evaluate telecommute staff members. Software & Product Development: Provide strategic guidance and executive oversight for software and product development of SAM Learning and Penda Learning products, including new features/functionality related to teacher and administrator needs. Assist in problem-solving and troubleshooting between CRM and database. Create and monitor technical tickets from sprint through a deployment (SCRUM framework). Position, market, and educate all stakeholders regarding new features/functionality, including impact on end-users. Ongoing analysis and evaluation of product functionality and engage with field-test accounts to obtain product feedback. Content Development: Recruit, contract, train, and manage a team of 45 independent contractors to build 800+ new science activities. Develop content development resources, including a Penda activity style guide, self and peer review tool sets, and activity monitoring system (build, edit, self-review, peer-review, QA checks, publication, deployment) with protocols.

ExploreLearningAssistant Implementation Coordinator Manager

Apr. 2014 - Oct. 2015Tampa, FL / Charlottesville, VA · RemoteEarned promotion based on high performance evaluations and proven project management practices resulting in account expansion. Manage Implementation Coordinators (IC’s) who support key accounts, collaborate within Professional Development to build and maintain standard project management model, assist in developing innovative professional development programs. *Project Implementation Planning & Progress Monitoring: Develop positive working relationships with implementation site contacts where project management services are provided. Collaborate with IC’s regularly to determine project assessments, priorities, and timelines. Assist to maintain a standard project management model for Gizmos and Reflex implementations in order to provide high quality implementation programs. *Develop & Deliver Professional Development (PD) Training: Work with implementation site contacts to develop a PD plan designed to effectively deliver initial and ongoing training and support. Assist in the development and implementation of innovative professional development programs. Work self-sufficient to create, implement, and deliver customized professional development trainings to meet school district needs. *Lead, Support, and Supervise Implementation Coordinators: Perform needs assessment of assigned IC’s. Support, mentor, and coach IC’s through regular status update conference calls, e-learning, on-site coaching/modeling, and observation with feedback. Create and progress monitor of Management by Objective (MBO) performance plan for each IC. Perform annual performance evaluations for assigned IC’s. *Sales Assistance: Represent ExploreLearning and present awareness sessions at sales events and professional conference. Provide documentation of pre-event, on-site, and post-event activities to sales support activities.

ExploreLearningProject Manager, Professional Development

Sep. 2011 - Apr. 2014Tampa, FL · Hybrid*Project Implementation Planning: Designed and executed 3-year tiered plan to implement Gizmos product in 80 schools. Completed needs assessment with staff, analyzed and prioritized based on district deadlines. Researched technology & curriculum resources. Communicated plan to district and company staff, integrated feedback. -- Challenge: Align Gizmos to district curriculum. Sought input on priority content from district staff. Hand correlated 9 MS math, 4 MS science, 14 HS science and 17 HS math curriculum guides into published digital formats. *Developed & Delivered Professional Development (PD) Training: Created and taught additional training year-round including: collaborative lesson planning, classroom modeling, formal observations with feedback, district level and customized PD to meet school requests/needs. -- Challenge: Determine need, organize and train all MS & HS math and science teachers district wide (30 district-level & 18 site-based trainings.) *Coached & Trained Leaders/Teachers: Identified and trained a local cadre of Gizmo power-user teachers for SDHC. Supported and mentored administrators and new trainer teachers, slowly phased out and handed over all reigns.

School District of Hillsborough County / Office of Professional DevelopmentNew Teacher Mentor

Jul. 2010 - Sep. 2011Tampa, FL · HybridEarned promotion based on proven classroom results and evaluation scores. Observed, coached and trained 22 new classroom teachers across content areas in grades 9-12. *Coach & Train Leaders/Teachers: Applied Cambridge Education and Charlotte Danielson training methods to objectively identify and evaluate teacher improvement areas in the classroom. Modeled instructional strategies and content pedagogy in classrooms. Created and monitored individual and group customized embedded professional development. --Challenge: Effectively provide 1:1 coaching based upon teacher pre-interview, classroom observations, and post-interview. Developed skill in asking the right probing questions and other ‘mentor language’ to guide mentees in reflection, and to create and communicate custom action plans.

School District of Hillsborough County / Office of Professional Development7th Grade Comprehensive Science Teacher

Aug. 2007 - Jun. 2010Coleman Middle School - Tampa, FL · On-site*Leadership: Served as Assistant Principal (AP) when requested. Assisted with master scheduling. Served as School Advisory Council and School Improvement Plan Committee Chairperson. Mentored new science teachers. --Challenge: Volunteered 3 years to write school improvement plan based on FCAT performance data and adequate yearly progress (AYP) goals. Collaborated with administration & teacher leaders. Presented FCAT data analysis and school AYP to faculty/staff annually. Results: CMS earned “A” grade each year. *Design & Deliver Professional Development: Taught district science technology based PD trainings. Initiated grade 6-7 professional learning community monthly meetings; presented science teaching best practices. --Challenge: Improve technology proficiency school-wide. Polled teachers, analyzed data. Created and facilitated on-site PD. Results: notable increase in teacher confidence & productivity in: technology integration & multi-media projects, progress tracking, grading, record keeping. *Process Planning/Technology: Created and implemented a more efficient business solution of electronic student progress report system. Results: saved 50-75% of teacher time and cut costs by 85%. Provided data mining ability previously lacking. Solution adopted by other middle schools within SDHC.

Pinellas County Schools7th Grade Life Science Teacher

Jul. 2005 - Jul. 2007Madeira Beach Middle School - Madeira Beach, FL · On-site*Leadership: Served as substitute AP and School Advisory Council Faculty Representative *Develop & Deliver Professional Development: Developed online common assessments for science grades 6 – 8. Implemented school-wide classroom technology integration PD. Wrote and received obtained various technology grants including $35,000 HP Technology grant

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