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Work Background
RHO Inc.USA Government Contractor (Travel Project)
Jan. 2023Veterans Administration• The travel SME for the VA. Manage the U.S. Government travel processes for the Veterans Administration, including Concur project management, training for VA government employees/contractors, implementing new travel technologies, conducting a complete analysis of all travel approval systems, enhancing process flows, and developing overall travel automation initiatives. Improved program efficiency by 90%,
• Government security clearance.
Carrier HVACGlobal Travel SME Manager – Global Expense Manager
Jan. 2020 - Jan. 2022Palm Beach Gardens, Florida• Creator of the Carrier Global Travel Program. Responsible for all global travel operations, meetings, events, and expense programs. Emphasis on global travel cost reductions, capacity planning, consolidation, performance improvement, supplier relationship management, value chain optimization. Global Concur project implementation manager and trainer. Direct/indirect management of global teams covering the entire category to manage international travel, impacting 57 countries. Improving global work efficiency by 80%, impacting corporate planning, performance improvements, and improving supplier relationships. • Annual travel spend $135M. Direct/Indirect reports.
Carrier HVACGlobal Travel Manager – Global Expense Manager
Jan. 2020 - Jan. 2022Palm Beach Gardens, FloridaCreation of the Carrier Global Travel Program Category, including all meetings/events and expense programs. Focus on cost reductions, capacity planning, performance improvement, supplier relationship management, and value chain optimization. Direct and Indirect management of global teams covering the entire category. Travel program impact in 57 countries. Improved global workflow efficiency by 80%, reduced global meeting/events costs, facilitated capacity planning, led performance improvement and built global supplier relationships by optimizing corporate travel operations. Annual travel spend $135M.
CitiVP Global Travel Category SME Sourcing and Procurement
Jan. 2018 - Jan. 2020New York, New York, United States• Two-year contract managing Citibank’s global travel sourcing program in 125 countries. SME for Citibank's Concur project management, Concur supplier management/program consolidation, global travel arrangements, negotiations with airlines/hotels, and utilizing travel technologies/online booking tools to reduce international travel costs annually by 20%.
• Developed world-class sourcing strategies for Citibank to streamline internal processes and align corporate stakeholders. Developed internal country business partner relationships and key strategic global supplier relationships and interfaced with all levels of executive management. • Annual travel spend $450M. Direct/Indirect reports.
CitiVP Global Travel Category Sourcing and Procurement
Jan. 2018 - Jan. 2020Tampa/St. Petersburg, Florida AreaTwo-year project managing Citibank's global travel sourcing teams, travel programs, global meetings/incentives, and arrangements. Negotiated with airlines/hotels and utilized travel technologies/online booking tools to reduce international travel costs annually by 20%. Developed world-class sourcing strategies. Executed stakeholder strategies and developed internal business partner relationships and key strategic supplier relationships. Interface with all levels of executive stakeholder management. Annual travel spend $450M.
Zachry GroupGlobal Travel Management & SME Operations Consultant
Jun. 2017 - Dec. 2017United States• Seven-month project providing consulting services to evaluate Zachry Group’s global travel program, to rebuild, and realign all supplier relationships, drive savings and create program improvements.
• Realignment of all supplier contracts, global Concur management, Concur implementations, training, improve travel technology, and overhaul travel and expense systems.
• Manage FBO activities and conferences. Improved global travel program by 90% with a 75% increase in corporate travel compliance. Services provided under System One contract. • Annual travel spend $50M. Direct/Indirect reports.
Zachry GroupGlobal Travel Management & Operations Consultant
Jun. 2017 - Dec. 2017United StatesSeven-month project consulting services to evaluate global travel program, rebuild and realign all supplier relationships. Drive savings and create program improvements. Scope included TMC evaluation and selection, realignment of all supplier contracts, improvement of travel technology, overhaul of travel and expense systems, and management of FBO activities for private aircraft. Direct and Indirect management of domestic teams covering the entire category. Emergency and crisis travel management for all employees. Services provided under System One contract.
TycoSenior Global Travel SME Category Manager
Dec. 2012 - Sep. 2016Boca Raton, Florida, United States• Global Travel SME managing travel supplier relationships, global meetings/events. International management of all travel operations.
• Global administration and training of Concur travel/expense programs, corporate card programs, across 56 countries.
• Managing TMC relationships, airline agreements, fleet operations, meetings, conferences, incentives, travel policies, reporting processes, and SLAs across all global travel regions.
• Direct and Indirect management of all corporate international teams. 12% annual savings. • Annual travel spend $225M. Direct/Indirect reports.
TycoSenior Global Travel Category Manager
Dec. 2012 - Sep. 2016Boca Raton, Florida, United StatesManagement of all supplier relationships, global meetings, and events. International management of all corporate travel operations, Concur travel/expense, global corporate card programs in 56 countries, TMC relationships, airline agreements, fleet operations, meetings/incentives, global travel policies, and reporting processes, including (SLA) across all global travel regions. Direct and Indirect management of international teams covering the entire category. Annual 12% savings. Annual travel spend $225M.
Xylem Inc.Global Corporate Travel Leader/Manager
Sep. 2011 - Dec. 2012Palm Coast, Florida, United StatesGlobal Travel Management in 21 countries. Creating, initializing, and managing in-house global travel operations, corporate incentive programs, all global meetings/events, and international travel policies, managing/executing all global travel strategies and technologies. Concur/administration. Created fully functioning/staffed global operations within the first 90 days and replaced/enhanced all existing travel supplier relationships, which saved the company 3M annually in travel costs. Annual travel spend $75M. Created a fully functioning and staffed travel operation within the first 90 days. Replaced/enhanced all existing travel supplier relationships, which saved the company 3M annually in travel costs.
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