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Work Background
Ticketing Manager / Assistant Box Office Manager
Eventim Apollo Ticketing Manager / Assistant Box Office Manager
Nov. 2023Hammersmith, England, United Kingdom
Client Services Manager
AXS EuropeClient Services Manager
Jan. 2022 - Nov. 2023
Client Account Manager
EVENTIM UKClient Account Manager
Sep. 2021 - Jan. 2022London, England, United Kingdom
Ticketing Executive
EVENTIM UKTicketing Executive
Mar. 2020 - Jan. 2022London, Greater London, United Kingdom
Customer Service Executive
EVENTIM UKCustomer Service Executive
Aug. 2019 - Mar. 2020London, United Kingdom
Guestlist Box Office Manager
AEG Presents UKGuestlist Box Office Manager
May. 2019London Area, United KingdomGuestlist Box Office Manager for BST Hyde Park and All Points East
Head Of Support
ManageFlitterHead Of Support
May. 2018 - Apr. 2019Remote- Liaising with engineers and reporting application errors - Testing and writing up Jira tickets
Customer Support Specialist
ManageFlitterCustomer Support Specialist
Dec. 2017 - May. 2018Remote• Headed the Customer Support team, liaising with developers, design, and management. • Helped create a new app feature whilst liaising with the development and design teams. • Issued Customer Support training and reporting, whilst providing daily system testing and error escalation to ensure app functionality. • Regularly updated the internal knowledge base, writing and publishing service updates on the company website and socials. • Issued telephone-based customer support, and video on-boarding for Clients. • Managed the company’s Twitter account, creating effectual content – including graphics and video for the company’s Twitter programme.
Box Office Assistant
Hammersmith Apollo LimitedBox Office Assistant
Sep. 2017 - Nov. 2023London, United Kingdom
BRAND AMBASSADOR/ RECRUITER/ OFFICE ASSISTANT
Mash StaffingBRAND AMBASSADOR/ RECRUITER/ OFFICE ASSISTANT
Sep. 2017 - Sep. 2019London, United Kingdom
Virtual Assistant
BubDeskVirtual Assistant
Jan. 2017 - May. 2018Online• Increased brand awareness through social media, email management, content writing, research, video editing and designing all marketing materials.
Client Service & Marketing Associate
GMI Global LLCClient Service & Marketing Associate
Mar. 2015 - Nov. 2016Bucharest• Assisted with pre-production for 10 international industry conferences: including online marketing activities, speaker acquisition, supplier liaison, and post event presentation distribution. • Provided onsite support at respective events across the world.
Video Editor
TNT StudioVideo Editor
Aug. 2013 - Jan. 2015Bucharest, RomaniaMaintained high standard video editing, consistently improving and integrating new editing technologies and industry practices for best results.

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