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Work Background
OneCollab LimitedSecurity Analyst
Nov. 2023JerseySupport security operations across multiple client environments in an MSP setting. Work across vulnerability management, endpoint security, incident response, remediation, and Microsoft cloud security. Use platforms including Tenable, NinjaOne, Entra ID, Azure, Intune, Microsoft 365, and Breach Secure Now. Carry out remediation activities for identified vulnerabilities, including manual and scripted fixes where required. Support patch governance and structured deployment processes to reduce operational and security risk. Produce stakeholder-facing security reporting and support broader risk and compliance discussions. Use PowerShell to automate tasks and improve operational efficiency.
OneCollab LimitedSenior Service Desk Analyst
Jan. 2023 - Nov. 2023JerseyProvided first-line support to internal users and external customers across multiple client environments. Managed complex tickets and business-critical issues involving detailed development processes and structured outcome requirements. Oversaw ticket queues and SLA performance, reporting progress and escalations to senior stakeholders. Supported junior team members and helped maintain service quality across the desk. Performed end-to-end testing across development, UAT, and production-related release processes. Worked closely with developers to improve workflows, support remediation efforts, and refine operational processes.
OneCollab LimitedService Desk Analyst
May. 2022 - Jan. 2023JerseyDelivered first-line technical support to internal staff and external customers. Managed and progressed tickets through Jira in line with SLA targets and business requirements. Assisted with troubleshooting, triage, communication, and escalation handling. Supported testing activities for development and release-related work. Built experience in technical support, process improvement, stakeholder communication, and service delivery within a fast-paced MSP environment.
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