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Work Background
Team MerchantPayment Solutions Advisor
Mar. 2024United States · RemoteOur mission is to help merchants find their ideal payment solutions. We stand by our values: WWMRD (What Would Mister Rogers Do?) We are positive in perpetuity. We believe in doing what is best for our stakeholders. We all share in successes and failures. We are accountable to ourselves and each other.
International LEAP NetworkExecutive Member
Mar. 2024LEAP is a private exclusive network for members of the #LeapAcademy Program: executive leaders, entrepreneurs, and high achievers from around the world who inspire and drive growth and impact on themselves, their work and their communities.
Excellence Cleaning LLCExecutive Director of Development
Sep. 2022 - Dec. 2023Pittsburgh, Pennsylvania, United StatesIdentified and capitalized on growth opportunities, resulting in the expansion of operations into 5 new locations within the first 6 months.
Cultivated and nurtured key client relationships to drive revenue growth of 20% annually and ensure client satisfaction.
Collaborated with cross-functional teams to develop innovative solutions and achieve business objectives.
Managed a team of 30 + employees and provided leadership, mentorship, and support.
StarbucksRetail Store Manager
Oct. 2019 - Sep. 2022Robinson Township, Pennsylvania, United States · On-siteSuccessfully managed multiple Starbucks cafes through the COVID-19 pandemic, ensuring the safety of customers and staff while maintaining exceptional service.
Oversaw the training and cultivation of Starbucks' core values across multiple teams consisting of 15–50 employees while creating a safe and supportive team atmosphere.
Collaborated with cross-functional teams to implement new initiatives and procedures to enhance operational efficiency and cost control.
Led team to achieve the highest customer connect scores in the nation, generating 80% increase in customer satisfaction within 1 month.
Hobby ProdigyFounder | Chief Executive Officer
Jul. 2016 - Oct. 2019Greater Pittsburgh Area · On-siteSecured funding and recruited top talent to launch a new concept in Pittsburgh, PA earning Best New Start-Up 2017. Developed and executed comprehensive marketing strategies, driving a 70% increase in customer acquisition within the first year. Built strategic partnerships and negotiated favorable agreements with suppliers and distributors. Boosted market share by launching innovative team-building programs and fostering corporate partnerships resulting in Pittsburgh's Business Choice Awards Best Corporate Entertainment 2019.
Fete Par Fete EventsChief Operating Officer | Lead Event Coordinator
Jan. 2013 - Jun. 2016Greater Pittsburgh AreaCoordinated and executed events, and managed planning, design, and production responsibilities, while ensuring delivery of elements within specified time & budget constraints. Reduced event planning time by 30% by developing and implementing new methods of communication between clients and vendors keeping customer retention accelerated. Efficiently managed event budgets of $50,000+, ensuring timely delivery and 25% cost savings on average.
Land ServicesPetroleum Landman | Project Manager
May. 2010 - Nov. 2014Optimized title/work, minimizing gaps and inconsistencies to significantly improve productivity, consistently meeting deadlines on multiple projects. Played a key role in training and mentoring junior team members, contributing to their professional development and the overall success of the team. Unearthed a substantial patent discrepancy with statewide implications during a comprehensive title examination project, showcasing acute attention to detail and dedication to thorough research. Spearheaded a dynamic due diligence project for a high-profile property acquisition, demonstrating exceptional leadership and project management skills. Met due diligence, title, and abstract deadlines with precision while managing multiple priorities in a dynamic environment. Implemented quality control measures that resulted in a reduction of errors and discrepancies in title reports, enhancing the overall reliability of the information provided. Demonstrated a high level of autonomy and leadership by independently leading a critical title abstract project from inception to completion before deadlines. Acted as the sole point of contact for the client, providing regular updates on project progress and addressing inquiries promptly and professionally.
University of Louisiana at LafayetteStudent Lead Athletic Programs & Marketing Coordinator
Aug. 2005 - May. 2010Lafayette, Louisiana Area · HybridAs a dynamic student professional, I played a pivotal role in developing and implementing comprehensive fundraising programs that garnered widespread support from the community, corporate entities, and alumni, aligning seamlessly with identified athletic priorities. My expertise includes effectively managing donor portfolios, elevating engagement, and orchestrating successful capital and annual campaign fundraising initiatives, along with contributing to regional events to cultivate robust donor relationships. In tandem, I have overseen marketing and communications, redeveloped and led a student organization, and coordinated community service initiatives for the UL Men’s Basketball team. With a successful track record in organizing and managing fundraisers, I generated over $100k for the UL Men’s basketball program. My proficiency extends to managing customer relations, public relations, media interactions, and event advertising, reflecting my commitment to holistic development and strategic engagement in the sports and fundraising arena.
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