Gerardo Hanna Soto

Live Order Management @Uber

🎥 EntertainmentAdTechFoodTechFundraising💰 Investor & VC🔥 Startup Founder💸 MarketingBusiness Owner🗿 HR🐦 Design🏦 Finance🏐 SportsAngelGeneral Partner✨ Business OwnerAthlete ManagerChief Investment OfficerInvestment AnalystBrand Marketing ManagerSEO ManagerDigital Ads ManagerMarketing Analytics ManagerCommunication DesignerBanking OperationsIndustrial DesignTraderHR Business PartnerFounderTax ProfessionalAthleteManager

Business Analyst with a proven track record of optimizing order processing, enhancing customer satisfaction, and driving operational efficiency. Experienced in project management, stakeholder collaboration, and problem-solving. Demonstrated entrepreneurship and innovation through the successful founding of a startup. Strong communicator dedicated to delivering high-quality service and fostering customer loyalty. Proficient in SQL, KPI analysis, and possess over 6 years of customer service expertise

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Network Power<100 people

Roles

🔥100%

Startup Founder

💸100%

Marketing

✔️100%

Geos

🇬🇧100%

United Kingdom

Work Background

UberLive Order Management

Oct. 2022Ciudad de México, MéxicoAs live order management, I am in charge of monitoring and detecting problems during Uber Groceries orders on the Uber platform (US & Canada), as well as the support of delivery people.

Mezza Cocina Gourmet Independiente CEO (Co-Founder)

Sep. 2020Ciudad de México, MéxicoWithin the functions of Mezza I am in charge of accompanying the development of mobile and web applications. I am also in charge of business administration and E-marketing

Cornershop by UberShopping Operation Manager (North America)

Feb. 2022 - Oct. 2022Área metropolitana de Ciudad de MéxicoAs Shopping Operations Manager I am in charge of monitoring active orders at that time in North America. As well as solving inconveniences and doubts to the Shoppers during the order.

Cornershop by UberShopper Support Agent

Jul. 2020 - Feb. 2022Ciudad de México, MéxicoAs Shopper Support Agent I was in charge of answering the doubts and concerns of the Shoppers of Hispanic America, present in 5 countries. (Mexico, Colombia, Costa Rica, Peru and Chile)

Cornershop by UberShopper

Aug. 2018 - Jul. 2020Ciudad de México, MéxicoAs a Shopper I was in charge of collecting the products from the store and delivering them to the final customer.