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Work Background
Orrick, Herrington & Sutcliffe LLPInformation Technology Business Analyst
Oct. 2022San Francisco Bay AreaAs an IT Business Analyst II at Orrick in San Francisco, I have harnessed my deep understanding of business operations to champion transformative solutions, significantly enhancing business processes and systems. My tenure is marked by a strong track record in delivering high-performance technology solutions for various departments. -Strategic Solution Development: Leveraged comprehensive business insights to recommend and implement innovative solutions, elevating Orrick's operational framework and technological capabilities.
-Stakeholder & IT Team Collaboration: Excelled in bridging the gap between stakeholders and IT teams. Played a pivotal role in ensuring a thorough grasp of requirements, facilitating the delivery of solutions that are perfectly aligned with business objectives, budget, and timelines.
- Project Management: Demonstrated exceptional skills in managing intricate project timelines and deliverables. My approach has consistently ensured efficient workflow and process optimization, significantly boosting operational efficiencies.
- Technical Proficiency: Possess deep expertise in web applications and scripting languages (HTML, CSS), along with a thorough command of the Microsoft Power Platform (Power Automate and Power Apps).
-My achievements include the successful development and management of site content, automation of complex workflows, and creation of innovative canvas model-driven apps to streamline operations.
- Business-Technology Alignment: Expert in designing information architecture and solution approaches that not only meet but exceed client requirements while standardizing operations.
- Process Automation & Efficiency Enhancement: Augmented operational efficiency by automating processes, effectively mitigating risks, and providing top-tier guidance in project management.
- Tools & Collaboration: Adept in using collaboration and productivity tools such as Figma, Jira, Notion, and Miro, enhancing team collaboration and project outcomes.
Kaiser PermanenteBusiness Analyst
Jun. 2020 - Oct. 2022Oakland, California, United States5+ years of experience developing and implementing SharePoint-Based Solutions. Responsible for enhancing the quality of IT products and services. Strong ability to facilitate and consult meetings, with diverse individuals to understand and find technological solutions to business needs. Mastery of web apps, Scripting languages like HTML, CSS, Power Automate and PowerApps - Delivered cost-effective, high-performance technology solutions saving several departments $30,000 - $ 80,000 a year Supported both intranet and extranet users
- Developed workflow automation applications by customizing workflow tasks and process behaviors using Power Automate - Created workflows to improve process efficiency and guide business teams on best practices
Set up Microsoft Flow (Power Automate) providing auto- approval and status update features based on predefined criteria. -Designed, developed, and managed site content
- Assisting and providing daily SharePoint maintenance
- Developed applications in power apps using Flow, Excel, Forms, Teams, and SharePoint Online
- Created canvas model-driven apps
- Strong business to technology translation skills, identifying ways to apply solutions to help clients increase business value, performance and standardizing business operations at the same time
-Worked on helping clients with business requirements for intranet portal and Office System based solutions and create the appropriate information architecture, Taxonomy, and solution approach
Kaiser PermanenteSenior Operations Specialist
Jul. 2018 - Jun. 2020Oakland CaliforniaEnhanced operational efficiency of systems by automating processes. Pin-Pointed vulnerabilities and mitigated risk factors ensuring smooth flow of operations. Devised robust action plans for prompt and efficient resolution of issues. Provided helpful guidance and direction in project management to less experienced team members and colleagues for the opening of the Medicine department Berkeley facility • Analyzed business needs, increasing appointments to fulfil demand by 78% • Supported all 5 East Bay facilities, with training, standardizing procedures with database management and setups
• Analyzed historical data and critical information to improve operational processes.
• Utilized process improvement and project management tools to lead initiatives to increase efficiencies and improve workflows. • Successfully managed operational processes by planning, organizing, coordinating, and controlling the resources needed to open new Berkeley facility • Created a SharePoint Website to improve communication between departments
Kaiser PermanenteOperations Coordinator
Mar. 2016 - Jul. 2018OaklandFacilitating cross-channel feedback from customers and employees to management and executive teams working with team leaders, managers and department heads to learn departmental needs and goals • Mitigated number of errors (committed by operations and product support teams) by 50% through optimization, standardization and automation of outdated/manual processes while delivering effective training to team members • Created a cost-effective schedule change request portal for the Medicine department in SharePoint using Power Automate. Saving the department more than $30,000 a year • Provided SharePoint best practices and advice regarding site set-up, site security, maintenance, and future needs.
Kaiser PermanenteAccess Operations Coordinator
Nov. 2015 - Mar. 2016OaklandPerformed a variety of complex administrative support duties to coordinate the day-to-day operations for the Medicine department. Supported 124 physicians and 7 managers. • Mitigated number of errors (committed by operations and product support teams) by 50% through optimization, standardization, and automation of outdated/manual processes while delivering effective training to team members • Created a cost-effective schedule change request portal for the Medicine department in SharePoint using Power Automate. Saving the department more than $30,000 a year - Analyse outcomes in reports and presentations.
- Prepare and analyze appointment availability - Reporting and analyzing data.
- Administrative oversight of the medicine department
- Supervising and managing special projects,
- Scheduling - Event planning
- Interpreting policies and guidelines internally and externally. - In charge of creating protocols and processes for the Medicine department - Data auditing. - Training and implementation of departmental processes in accordance with established policies and procedures.
- Sharepoint Team site admin
Kaiser PermanenteSenior Staff Assistant
Jun. 2015 - Nov. 2015Oakland, Ca- Admin support of the Medicine Department
- Scheduling
- Booking meetings and conferences, - Prepare special reports that require gathering, comparing and summarizing data. - Maintenance of files, correspondence, and records. - Management of highly confidential and sensitive information.
- Answering routine questions and providing information related to general department operations, policies and procedures - Coordinating and organizing schedule with Managers
- Organize and prepare routine correspondence for the department manager, as well as complex documents including reports, spreadsheets, presentations and various forms of communications
- Track and compiling of expenses
Kaiser PermanenteMember Outreach Coordinator / Spanish Interpreter Services
Mar. 2015 - Jun. 2015Oakland· Assisted Spanish speaking members walking them through KP integration and PCP linkage. · Maintained and updates Member Outreach System (MOS).
· Maintained accurate medical background information of our physicians/providers for our members.
· Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
· Assisted Member Relations Manager in development of new member programs and events that attract new members and engage and retain existing members.
Hilton WorldwideEvents Manager
Sep. 2014 - Nov. 2015San Francisco Bay Area
Hilton WorldwideAssistant food and beverage manager
Jan. 2014 - Sep. 2014Greater Chicago Area ( Palmer House Hilton)
Sofitel Luxury Hotels and ResortsAssistant Food and Beverage Manager
Jan. 2011 - Dec. 2013Greater Chicago Area
Kendall CollegeEvents Coordinator
Jul. 2010 - Jul. 2011Kendall College Events department
Soho Grand Hotel New York cityFront Office Manager
Jun. 2009 - Jun. 2010310 West Broadway New York, NY 10013
AC HotelsSous Chef
Mar. 2008 - Jun. 2008Zurbano, 36 28010 Madrid, Spain
Grand HyattSous Chef
Jan. 2008 - Mar. 20081号 East Chang'an Street Dongcheng, 东城区, China, 100738
George Brown CollegeSous Chef trainee
Aug. 2004 - Jul. 2005200 King St. East, Toronto, ON M5A 3W8, Canada
Saint Johnsbury Academy Hilltopper RestaurantSous Chef trainee
Aug. 2003 - Jul. 20041000 Main St, St Johnsbury, VT
FreelanceSpanish Translator and Interpreter
Aug. 2000 - Sep. 2014Born and raised in Mexico city, with proven track record of accurately interpreting conversations between Spanish and English speakers, I had been quite successful in providing language support services. Moreover, I have also worked in corporate and non-profit organization environments, where I was required to provide translation services to Spanish speaking clients, both verbally and in written forms. Lived and worked as a translator and interpreter in countries like Switzerland, Spain and China.
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