Bianka Olszewska - Senior Manager, People Operations, Andela

Feedback from Bianka’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

On Demand HR ProHR Operations Consultant (Founder)

Jun. 2024RemoteWhile looking for a permanent opportunity, I am happy to offer HR / People Ops support: Starter: HR Operations support: 1. Policy review 2. Contract Templates 3. JDs Standard: HR Operations Projects 1. Employee Handbook 2. Onboarding Process review 3. Offboarding Process review 4. Other People Ops Process review Advanced: HR Operations Management 1. Entity Review 2. Hiring 3. Compliance 4. Severance compliance

AndelaSenior Manager People Operations, Global

Feb. 2023 - Jun. 2024RemotePROJECTS: • Drive change management including the adoption of new systems, programs and process changes • Develop a People Operations strategy • Deliver Entity review of employment regulations and cost analysis • Lead Redundancy Compliance / Legal requirements • Build 3rd Party Vendor relationships (EOR, Payroll, Benefits etc) • Implement Global Policies • Analyse and report metrics on people systems activities in support of strategic decision-making initiatives and for ongoing measurement and continual improvement DAY-TO-DAY: • Lead and support team that manages People systems, processes, and administration for a global, fast growing workforce • Strategy Planning based on business needs • Own HR Compliance Program and be responsible for managing, inventorying, assessing, controlling, and developing compliant policies/procedures to reduce risk • EOR vendor relationship management • Oversee and prioritize the creation, implementation, and maintenance of policies and procedures that support People best practices • Lead and influence end-to-end process improvement, scalability and automation to support company growth • Create, update and maintain global policies to ensure legal compliance • Data Reporting and support of People Analytics • Partner effectively with PBPs, Payroll, Legal and other stakeholders

Velocity GlobalSenior Manager - HR Shared Services EMEA & AMER

Aug. 2022 - Feb. 2023RemotePROJECTS: • Take over AMER Hub and re-train all team members • Re-Org of EMEA and LATAM team members and their roles & responsibilities • Create & keep up-to-date benchmarks for EMEA & AMER GDC roles • Build Work Pipeline for EMEA & AMER, up-skill the team & increase workload by 50% • Design Learning & Development programme for the Global GDC team (APAC, EMEA & AMER) DAY-TO-DAY: • Develop an ongoing PR strategy and expand stakeholder connections across the Company • Drive a culture of continuous improvement • Provide functional support • Create GDC (Global Delivery Center) Guidebook • Lead Onboarding Experience Process Improvement for GDC hires • Manage utilisation across both regions • Review headcount & skill needs

Velocity GlobalSenior Manager - HR Shared Services EMEA

Mar. 2022 - Aug. 2022RemotePROJECTS: • Hire for new EMEA Hub and train all new team members • Re-design team Onboarding experience DAY-TO-DAY: • Provide high-quality service support to our global offices in collaboration with the Client Services Team, Payroll, Finance, IT, Operations, International Velocity Global teams and local service providers across the globe • Manage adhoc [20%] and recurring projects [80%] and work together with the Global Delivery team completing the projects on time, on budget • Ensure all projects are tracked in the internal project management tool and work closely with the Global Delivery Centre Director on capacity, demand and productivity management • Implement and standardize the usage of the task / ticket management system • Developing Standard Operating Procedures and Operational Level Agreements • Manage service delivery according to OLAs and maintain high quality of service • Measurement of metrics and regular reporting of progress to stakeholders • Work closely with stakeholders on service requirements and process improvements in the Global Delivery Centre • Ensure data integrity throughout systems

TravelPerkHR Operations Manager

Jul. 2021 - Dec. 2021Barcelona, Catalonia, SpainPROJECTS: • Enable TravelPerk to hire in the UK by signing a service agreement with PwC to help with UK Sponsorship Licence application • Audit of 18 internal processes • Build an Onboarding Squad to improve Candidate Experience & introduce self-service via bringing in Greenhouse Onboarding • Review of HRIS system by gathering requirements from Payroll, Benefits, Finance, IT and HR Ops • Review of contract templates for the UK, Germany & Spain • Write a Health& Safety policy for remote / hybrid work • Work with EoR (Papaya) to enable hiring in other locations • Review of Disabled Hiring process by working with recruitment and external legal advisors & gathering internal data DA-YTO-DAY: • People Management of HR Operations Specialists • Educate and support users on the use of HR Tools. Be responsible for the accuracy and constant update of information uploaded in the HRIS. • Ensuring compliance and adherence to the policies set down by the management team • Support and advise managers and HR teams on employee relations issues. • Ensure compliance in all our locations in partnership with our Legal Department and external legal advisors. • Provide training and advise on ER matters for managers, HR teams such as salary, terminations, employee relations, disciplinaries, grievances processes. • Conduct reviews of employment policies to ensure they are aligned to the company objectives and compliant with employment law.

MetaPeople Services - Process Team Lead

Jun. 2020 - Jul. 2021Dublin, IrelandPROJECTS: • Payroll Data Delivery Plan • Clean up of Exit Packets & employee Intranet updates for entire EMEA • Review & Implementation of new escalations process • Review a Compliance Matrix template for the implementation of new locations • Improve escalations process PEOPLE MANAGEMENT: • Manage a team of SMEs (Subject Matter Experts). • Headcount Planning & Roles Scope Mapping • Monitor key performance metric scores and implement changes to continually increase performance • Manage and drive cross functional, regional and global projects (focussed on enabling the scaling of our Peoples Services team, building case management best practices, enhancing metrics / dashboards, automation and digitising experiences) • Manage and facilitate regular quality management reviews and audits. • Work with our HR partners to identify Process Improvement needs. • Serve as a subject matter expert on HR policies and coach and mentor SMEs team. • Develop and deliver training and onboarding of newest workforce team members. • Seek out opportunities to automate and enhance our operations to be more efficient, while keeping employee experience as the utmost priority. CONTINGENT WORKFORCE PERFORMANCE: • Work closely with Vendor Leads to have a visibility on team workload. • Monitor Performance of Vendor Team based on queries that come to SMEs. • Collaborate with Vendor Leads on monthly Audits for Quality Review. • Monitor escalations and review Processes that Vendor Team is involved in. • Collaborate with cross-functional partners such as Employment Counsel, HRBPs, and People Operations teams globally to drive consistency and compliance. COMPLETED TRAINING: • Always Do The Right Thing - Managing Through COVID-19 • EMEA Manager Compensation Fundamentals • Be the Ally • Effective Growth Conversations for Managers • Managing Onboarding (moving from non-managerial role to a people manager) • Managing Inclusion, Bias &a Respectful Workplace (EMEA)

MetaPeople Services - HR Process Specialist

May. 2019 - Jun. 2020County Dublin, IrelandPROJECTS: • Work on process improvement and Tech priorities for Voluntary Exits • Work on improving intranet data for employees • Manage team intake process for new work - providing critical thinking to assess suitability of work, develop and manage roadmaps and manage transition process DAY-TO-DAY: • Maternity cover for Global Mobility HR Specialist • EMEA owner of key HR processes (including leaves of absence & exits processes) • Manage onsite vendor team resources in the completion of BAU process activities ensuring best in class quality and performance delivered • Manage relationship between HR Ops team & Onsite Vendors • Drive global sync between Exits SMEs from all regions • Identify and drive process improvement initiatives to make positive impact on process performance and global alignment • Work in collaboration w/ global, outsourced and CoE teams • Drive priority team initiatives to build EMEA People Services team for scale

Expedia GroupHR Operations Process Analyst, Global Projects

Mar. 2018 - May. 2019London, United KingdomPROJECTS: 1. New Entity integration / systems migration • Mapping Expedia processes for On-boarding, Off-boarding, Job Changes, Absence systems etc • Training new team on ticketing system (Service Now) & HR System (WorkDay) • Super User / daily support during 1st week of migration 2. Global Mobility Process Improvements • Reviewing new mobility form and making amendments • Providing feedback to project team on how this process should work from HR Ops perspective, who should be involved, communication management 3. ‘Tiger Team’ Champion • Partnering with different stakeholders to improve UK Maternity Process • Addressing issues and looking into process improvements i.e. automation, cut down of manual work • Interviewing employees on current process and taking their feedback on board • Updating Maternity Policy, adding clear action points for employees to follow 4. On-boarding • Reviewing ‘New Hire Toolkit’ used for 1st day at work comms • Updating Company information employee intranet with global and locally specific information 4. Excel training for Ops teams • Recognising skill gaps within teams • Partnering with stakeholders to address training needs • Training coordination (arranging for different levels of training) 5. ServiceNow - Global Case Management Roll-out lead for EMEA HR Ops team • Moving Outlook emailing system to ticketing system • Weekly calls with implementation team to make sure the process goes smoothly • Providing feedback to implementation team on what will work and what won't 6. SGI • Implementing new locations • Creating local policies, contract & letter templates • Making sure benefits offers are meeting local standards 7. Handover to India Hub • Training the team in contract drafting, absence system management preparing employee verification letters and updating ticketing system 8. Recruitment • Work on improving relationship between Recruitment and Ops. • Deliver training to Recruiters (40 people) and HRBPs

Expedia GroupSenior HR Operations Coordinator, EMEA

Jun. 2017 - Mar. 2018London, United KingdomPROJECTS: 1. Brexit • Tracking employees right to work documents on HR system • Coordinating talks with external lawyers to keep employees updated • Managing reimbursement for Permanent Residency application fees DAY-TO-DAY: • Managing 12 countries in EMEA • Preparation of employment documents and processing of employment status changes (e.g. contracts of employment, domestic and international transfers, letters to confirm changes of terms, terminations). • Maintain and update accurately all HR records, systems, user guides and internal policies. • Coordinate the administration of local benefits • Support the processing of payroll, ensuring data accuracy and responding to employee queries regarding pay. Partner with EMEA payroll team to ensure the input is captured and audited. • Managing training sessions for EMEA HR Ops team (i.e. absence system)

Expedia GroupHR Operations Coordinator, EMEA

Feb. 2016 - Jun. 2017London, United KingdomFirst point of contact for employees in: Belgium, Dubai, Egypt, Germany, Greece, Jordan, Netherlands, Portugal, South Africa, Spain, Turkey Secondary support for: Czech Republic, Italy, Poland, Portugal, Spain, UK July,August & September 2016: Secondment to Prague - MAT cover & training new HR team member in Prague • Support acquisition processes, drafting contracts for converts, preparing transition letters, calculating redundancy payments, working closely with finance and benefits teams. • Handle the on-boarding and exit processes; organise new starters' first day, coordinate and run a short HR induction. • Preparation of employment documents and processing of employment status changes (e.g. contracts of employment, domestic and international transfers, letters to confirm changes of terms, terminations). • In charge of tracking probations and preparing references across all locations in EMEA, making sure local legal requirements are followed. • Maintain and update accurately all HR records, systems, user guides and internal policies. • Partnering with HRIS team to submit data changes in line with internal payroll deadlines. • Manage the tracking of absences and administration of the time and attendance tool. • Coordinate the administration of local benefits (outside of Company standard benefits) and respond to benefit related enquiries from employees. • Support the processing of payroll, ensuring data accuracy and responding to employee queries regarding pay. Partner with international payroll team to ensure all payroll input is captured and audited. • Support local HR Manager and EMEA HR Operations team with any project work. • Constantly review and suggest improvements for all admin processes and ways of working

EdelmanHR Coordinator, Europe & CIS

Apr. 2015 - Feb. 2016London, United KingdomFirst point of contact for: Belgium, France, Germany, Italy, Netherlands, Poland, Sweden, Switzerland, Turkey, Spain • Ensuring the accuracy of PeopleSoft Data for all European employees with super-user ability • Creating and maintaining active and inactive employee personnel files • Administrating all aspects of the annual performance appraisal process • Preparing monthly and quarterly HR reports using Excel, Word or PowerPoint • Setting up induction timetables and providing inductions for new employees where appropriate • Serving as the regional resource providing the network with materials, documentation and templates • Reporting using Pivot tables and V-Look-Ups; Turnover, HR Dashboard, OpComm Report (Live Recruitment) • Design new Org-Charts • Coordinating surveys using SurveyMonkey • Maintaining historical data/information that can support current and future work with the business • Assisting the Head of Europe Recruitment with tasks when needed • Arranging interns and work experience placements

CommunisisEuropean HR Assistant

Apr. 2014 - Apr. 2015London, United KingdomFirst point of contact for employees in: Belgium, France, Germany, Italy, Poland, Portugal, Spain, Sweden, Switzerland Secondary support for: Azerbaijan, Greece, Netherlands, Romania, Turkey PROJECTS: • Benefits – research across Europe, collating data, presenting to the Leadership • Communication Project – survey design & coordination • Bribery Training – research across Europe, collating data, presenting to the Management team • Skills & Mobility Questionnaire - Survey Monkey design & coordination • EMEA Project setting up new entities – collating data, presenting to the Management team • Secondments – supporting employees • Org-charts – new design & updates AUDITS: • Shared drive clean-up • Letter templates – updated with new logo, font etc • Salary history for all European employees • Who’s on Visa - coordination of new tracking system • Payroll providers & deadlines across Europe - collating data, presenting to the Management team • Set-up of National holidays calendar across Europe - collating data, presenting to the Management team • HR ‘Step-by-Step’ – creation of a guide for new HR Admin

Double NegativeHR Coordinator

Dec. 2012 - Apr. 2014London, United Kingdom• Starters – responsible for checking and sending weekly reports, collating relevant paperwork including copies of passports/Visa documents, P45s, etc, updating the HR database with new starter details and creating personnel files • Leavers – sending exit interview questionnaires in a timely manner to all leavers, conducting all exit interviews and supporting HR Advisor in 6 monthly exit interview analysis reports • Immigration – reporting on SMS (Sponsorship Management System), assisting HR Advisor in all areas of immigration ensuring all reporting duties are reported in the appropriate timescale, coordinating regular audits and having weekly calls to the immigration lawyers, reporting • HR Systems & Processes – improving and implementing new systems, documenting and writing new HR process flow charts • Inductions – Coordinating/conducting weekly HR inductions • Reports – producing reports such as salary benchmarks for all depts, Holiday/Sickness, stats etc. • Team coordination – supporting the HR Manager/team by coordinating audits, team meetings, HR projects • Database – checking the HR database to ensure it’s kept up to date and no errors are made on the system, coordinating all database clean up activities • Liaising with Tech on new system developments and be the teams ‘super user’ of the employment database

Double NegativeHuman Resources Assistant

Aug. 2012 - Dec. 2012London, United Kingdom• Coordinating and maintaining HR systems • Providing a training on HR systems to other HR team members • Liaising with immigration lawyers and assisting with visa applications • Coordinating and monitoring of parental and maternity leave cases, flexible working requests • Creating weekly and monthly HR reports on absence, performance management • Working on ad-hoc HR projects • Assisting HR Advisor/HR Manager in disciplinary and grievance investigations • Attending all formal meetings with HR Advisor/HR Manager as the note taker (disciplinary, grievance, capability review, redundancy consultations) and preparing invitation and outcome letters

Double NegativeHuman Resources Administrator

Sep. 2011 - Aug. 2012London, United Kingdom• First point of contact for all HR related queries • Collating, processing and recording data ready for submission to payroll • Preparing contracts and offer letters, obtaining references, ensuring there are correct records on the HR system • Organising relevant paperwork for all new starters • Creating and maintaining of the personnel files • Liaising with all the relevant internal departments including Tech, Facilities • Recording HR invoices, preparing appropriate purchase orders • Processing leavers, transfers within specified time frames adhering to payroll deadlines • Ensuring good knowledge of the company policies and procedures • Keeping filing and correspondence records up to date and in line with Data Protection Act

HSP GroupOffice Administrator / HR Support

May. 2010 - Sep. 2011• International Human Resource support • Screening clients’ New Hires, checking employees right to work, filing all documents • Cooperation with USA Human Resource office • Assisting in preparing compliance calendars for all clients, updating portal, preparing Annual Return forms and submitting to Companies House and updating clients’ data • Taking part in internal and external kick-off calls, preparing minutes and distributing it to the right person