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Work Background
Apple ComputerGenius Administrator
May. 2017Columbus, Ohio Area
Nationwide FinancialSr. Communications Coordinator, Media Design
Jul. 2004Columbus, Ohio Area
AppleTechnical Specialist (Part Time)
Mar. 2009 - May. 2017Columbus, Ohio Area· Work at the Apple Store at Easton Town Center, servicing customer's technical lifestyle needs. Certified as an Apple Product Professional. · Provide One-to-One training services to help people understand and get the most out of their new Apple product(s). · Provide technical services to customers who have service needs for their portable Apple electronics.
AppleSpecialist, Family Room Specialist, & Creative
Nov. 2007 - May. 2017Columbus, Ohio, United StatesCreated technical solutions for customers, along with initiating creative learning experiences about Apple product ownership. I flexed between three different roles during this time.
Nationwide FinancialSr. Communications Coordinator, Knowledge and Communications Solutions
Jun. 2006 - Jan. 2015Columbus, Ohio AreaForms/Media Design · Lead the conception and design portion of administrative and non-marketing media for Nationwide Financial · Manage and respond to print production issues, concerning our financial products, on a daily basis · Manage projects in order to create personalized client media for large cases/clients · Executed business recovery for escalated production service issues via Internet, via E-mail, and/or via project management
Outlook Media, IncLifestyle Columnist/Writer (Part Time)
May. 2010 - Aug. 2014Columbus, Ohio Area· Write a lifestyle column called "Super Mario World" Outlook Columbus magazine · The magazine has the largest circulation of any alternative publication in Ohio
Nationwide FinancialAnalyst, Process Management
Dec. 2004 - Feb. 2007Columbus, Ohio, United States· Conceived and designed administrative and non-marketing media for our 457 Deferred Compensation plans · Review and respond to print production issues, concerning our Plan products, on a daily basis · Provided and created personalized client media for large cases/clients · Executed business recovery for escalated production service issues via Internet, via E-mail, and/or via project management
Out In America Cities NetworkAdvice Columnist/Writer (Part Time)
Jan. 2004 - Dec. 2006Columbus, Ohio Area· Write a monthly syndicated advice column for the Out In America Cities Network · The advice column is syndicated in over 300 cities, including the Canadian and European markets · Make appearances at diversity-marketed functions
Nationwide FinancialCommunications Coordinator
Jun. 2003 - Dec. 2004Columbus, Ohio, United States· Conceived and designed administrative and non-marketing media for our 457 Deferred Compensation plans · Review and respond to print production issues, concerning our Plan products, on a daily basis · Provided and created personalized client media for large cases/clients · Executed business recovery for escalated production service issues via Internet, via E-mail, and/or via project management
Nationwide FinancialFinancial Services Analyst
Aug. 2001 - Jun. 2003Columbus, Ohio, United States· Provide advanced Internet service assistance and marketing correspondence for our 457 Deferred Compensation plan · Review and respond to legal issues, concerning our Plan products, on a daily basis · Provided and created administrative support and financial documents for plan participants and General Counsel · Executed business recovery for escalated customer service issues via Internet or via mail · Assist in providing training information for exceptional cases/clients, concerning typical legal issues with our Plan products
Marshall Field & CompanyVisual Merchandiser
Mar. 1999 - Feb. 2003Columbus, Ohio, United States· Worked with merchandising team in creating visual merchandising displays, and designing store events · Communicated with management and team in setting weekly sales and displays · Assisted in floor recovery after major store events
Nationwide FinancialFinancial Services Analyst
Nov. 2000 - Aug. 2001Columbus, Ohio, United States· Provide advanced service assistance and conducted financial transactions for our Deferred Compensation plan participants · Provided and created administrative support and financial documents for plan participants · Executed business recovery for escalated customer service issues
May. 2000 - Nov. 2000Columbus, Ohio, United States· Provide advanced service assistance and conducted financial transactions for our Deferred Compensation plan participants · Provided and created administrative support and financial documents for plan participants · Executed business recovery and account maintenance for escalated customer service issues · Created training media for exceptional cases/clients
Nationwide FinancialSenior Customer Service Representative
Mar. 1999 - May. 2000Columbus, Ohio, United States· Provide advanced service assistance and conducted financial transactions for our Deferred Compensation plan participants · Provided and created administrative support and financial documents for plan participants · Executed business recovery and account maintenance for escalated financial service issues.
Marshall Field & CompanyAssistant Sales Manager
Aug. 1997 - Mar. 1999Columbus, Ohio Area· Supervised and assisted in training sales staff in product knowledge visual merchandising, clienteling, and recovery · Communicated with vendor representatives about product issues and staff training · Communicated on a daily basis with store executives about business trends, guest issues, and staffing problems
Tommy HilfigerVendor Representative
Jun. 1994 - Aug. 1997New York, United States· Represented Tommy Hilfiger USA with Federated Department Stores, being responsible for men's sportswear and men's accessories · Organized and conducted $1 million businesses, through selling and promotion · Conducted and created training and product knowledge sessions with store management/associates · Created visual merchandising displays and floor plans for Tommy Hilfiger merchandise areas
Capital UniversityStudent Services Assistant
Dec. 1996 - Mar. 1997· Worked with Director of Student Services in assimilating leadership media · Created a leadership manual for student organizations to use to train and educate future leaders · Fielded questions and handled leadership issues with student organizations
Ohio UniversityAssistant Residence Director
Jun. 1993 - Jun. 1994· Coordinated all in-hall programming efforts for the residential complex · Assisted in supervising a staff of 14, and a hall occupancy of 341 residents · Advised the residential complex council in programming and policy efforts
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