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Work Background
TeamscālChief Technology Officer
May. 2023Queensland, Australia · RemoteAs Teamscal's CTO, Michael is the go-to person for solving technology problems and fueling business growth. He collaborates directly with clients, designing cloud-based solutions that enhance user experience and streamline workflows. Michael's mission is to show entrepreneurs, investors, and C-level stakeholders how technology can bring value to their business ventures. With his innovative thinking and expertise, he helps clients navigate the tech world with confidence and achieve their goals.
NRMA Parks and ResortsProject Manager
Jul. 2022 - Nov. 2023Gold Coast, Queensland, Australia · HybridOversaw migrating to a headless composable CMS, consolidating multiple brand and property websites into a single content repository. Worked with digital, tech, and marketing teams, focusing on system architecture, content modelling, and project documentation. Enhanced digital efficiency and prepared the foundation for scalable growth.
TeamscālManaging Director
May. 2017 - May. 2023Queensland, AustraliaTeamscāl (formally LKT Consulting) builds and manages scalable, talented project teams to support visionary enterprises that are improving the world using technology to deliver on-time and on-budget. My role is to work directly with our clients on solving technology problems to support growth through solutions design and development. This involves designing cloud-based solutions, improving user experience and workflow and helping entrepreneurs, investors and C-level stakeholders understand how technology can add value to their business.
HippocampTechnical Director
Oct. 2014 - Jun. 2020Gold Coast, AustraliaHippocamp is a practice management suite that focusses on improving patient outcomes. My role is to ensure we have a stable and scalable back-end platform and technology team ensuring the best possible platform for health professionals to improve people's lives.
LKT Consulting Pty LtdPrincipal Consultant & Technical Director
Jul. 2013 - May. 2017Queensland, AustraliaLKT is an IT consulting company specialising in providing strategic technology and outsourcing advice to small-medium enterprises. Our aim is to assist our clients in ensuring their technology and business strategies are aligned while improving return on investment for IT expenditure. We do this by setting up the right team for the job and implementing solid technology decisions to enable growth. My role combines project management of outsourced (on and offshore) software development projects as well as system design and architecture. My specialties include:
* Recruitment, ramp up and ongoing management of outsourced technology teams
* Cloud architecture and migration with a focus on software - legacy modernisation and new builds
* Embedding Agile practices and tools into software development teams
* Product roadmaps for back-end business solutions (including CRM and ERP solutions)
* Integration between systems in use within an organisation
* Project review and rescue
Beneficium/Dial An Exchange/Classic HolidaysGroup IT Manager
Sep. 2010 - Jul. 2013Gold Coast, QueenslandManaging IT for the Classic Group of Companies including Classic Holidays, IYC Travel, Interchange Vacation Club and Dial An Exchange. Achievements include:
- Product management of two legacy customer relationship systems while building a strategy to move to a single centralised model
- Virtualisation and consolidation of our infrastructure, including co-location with two external data centres in Australia and USA for high availability
- Significant improvements in development processes improving quality and time to market. This was achieved by standardising on technology and Agile project management methodology, while working with our current vendors and stakeholders to improve requirements and specifications along with communication and documentation
- Delivery of $0.5m project to whitebrand our core exchange product with key USA partner
- Drove strategy to rebrand and modernise all company websites including an 18 month project to significantly overhaul of daelive.com. Improvements include usability and a mobile ready solution focussing on member interaction through the website and social media
- Relocated 180 staff (including desktops, printers and other devices) along with a server room to new building which was purpose built for the call centre operations in Australia
- Merging separate IT departments from Classic Holidays and Dial An Exchange which involved considerable change management
Implementation of SAP as a Business intelligence tool, providing ad-hoc reporting and dashboards to managers in each office
- Implemented Voice over IP technology, reducing maintenance and support costs while improving service to our call centre
- Streamlined operational support by building helpdesk capability, implementing change control and server monitoring
Go SoldProduct Development Consultant
Apr. 2010 - Jul. 2010New Zealand(Contract Role) Consultant engaged to refine and build on existing processes with a view to implementing CRM techniques into a real estate salesperson's activities.
SuncorpCRM Solutions, Development Team Manager
Sep. 2007 - Apr. 2010Brisbane, AustraliaRunning the team that manages CRM and Customer Management Systems. With a heavy focus on J2EE I directly managed over 20 team members supporting and improving 12 core software applications that span end users across the business. I had responsibility for a $3m operational budget, as well as having delivery responsibility on a $3.3m compliance project and a $4.7m integration project. Some key achievements included:
- Successful hardware virtualisation of many applications
- Strengthening my team’s approach to Agile software development techniques
- Significantly improving the team’s test strategies (including automation and continuous integration)
- Successfully managing outsourced offshore and onshore software development projects In addition I was responsible for Identity and Access Management (IAM), Development Tools and Shared Java Applications. This involved setting strategic direction and roadmaps for each of the assets as well as overseeing a program of work including the following achievements:
- Successful implementation of a strategic auditing and reporting tool to manage offshore processing
- Integrating our IAM solution with Suncorp’s Peoplesoft HR system to provide single sign on capabilities for all internal staff
- Successful partnering with external companies to provide added capability and numbers during delivery phase of projects.
Melbourne ITApplication Development Team Leader
Oct. 2006 - Sep. 2007As the Application Development Manager my role was to lead the team responsible for developing the software to manage provisioning, billing, customer relationship and account management for the hosting side of the company. I was responsible for up to 15 developers and testers, primarily developing in Cold Fusion, .NET, PHP and Microsoft SQL. With high profile clients including several large telecommunication providers there was a high focus on quality while maintaining delivery for tight timeframes.
Core TechnologyProject Manager
Dec. 2005 - Apr. 2006Project management of the development and implementation of a web based client management tool for a nationally distributed and franchised childcare provider. Heavy customer involvement using Agile software development project management practices on a project utilising J2EE as a development platform.
BandhostManaging Director
Aug. 2004 - Aug. 2009Brisbane, AustraliaBandhost was Australia's premier web hosting company designed specifically for musicians and the music industry. Apart from managing customer service and onboarding, I was also lucky enough to participate in some significant industry events through sponsorship and investment back into the music community. Some of these events included Big Sound, several "Battle of the Bands" and a handful of small festivals around Queensland.
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