Karen Arakelyan - T&D Director/CEO/COO, IWP

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Work Background

IWP IIT&D Director

Jan. 2022● Design new organizational structure. ● Design and construct Training Center, infrastructure. ● Make a Competency Mapping, Assessment, GAP analysis. ● Deploy and integrate Learning Management System with ERP ● Design Training Plan and Program based on TNA. ● Implement Growth based on KPIs. ● Overall, 5-year Project Budget 5.4 million

Grand Food CorporationChief Operations Officer (Board member)

Oct. 2016 - Oct. 2019Russian FederationFull Operational Management, including innovative projects management in IT, HR, CS fields. (160 restaurants more 2500 employees, Brand "Tashir Pizza"). ● Strategy setting ● ERP (Budgeting & Planning automation module) ● E-commerce turnover (X10) ● Customer Loyalty Program ● T&D platform ● Corporate New Structure ● Delivery Service Re-engineering ● Franchiser Deployment ● Strategical Marketing Planning Revenue +15% (LFL) EBIT + 16% Staff Retention Rate + 18% E-commerce Chanel revenue + 80% CSI + 30% Avg. staff 2500 emp.

American Diner Company(1000 + employees)CEO

Nov. 2015 - Nov. 2016Moscow, Russian FederationMain goal was crisis management before acquisition. ● Revenue +12% (LFL) ● EBIT + 14% ● Operating Expense -2.5% ● CSI +15% ● Avg. Staff 800 employee

VINETTE TRADING COMPANY LIMITED (Управляющая компания ГК)Group HR Director

Nov. 2014 - Sep. 2015Moscow, Russian Federation● Deploying KPI for all operations (Rent, exploitation, HR), deploying assessment system. ● Group HR strategic Management ● Centralized HR service provision ● Deployment of Group HR standards (BC Nikol'skaya Plaza, Olimpic Plaza, Hotel St' Regis Nikol'skaya, Project "On the Beach" St. Peterburg) ● Alignment of HR strategy to the Group Business needs ● Organizational Development, Change Management ● Managing subsidiaries HR for Nikol'skaya Plaza, Olimpic Plaza, Nikol'skaya St'Regis Hotel, Eropkinski leaving complex. (More 2000 employees)

FORA BANK CJSCHR Business Partner (3000 employees)

Sep. 2013 - Nov. 2014Moscow, Russian Federation● Development of C&B system ● Development of Performance Appraisal System ● Development of Talent Management ● Development of Training System ● Business process analysis and improvement ● Customer Service Management System development & deployment ● Training Needs Assessment ● Training's Provision ● 45 branches, 3000 employees Main achievements: Annual turnover of staff dropped from 28 to 14%. Customer service level increased twice.(http://www.hr-journal.ru/articles/mp/reytingovanie-front-ofisov-opyt-fora-bank.html) Electronical docs turnover Project Manager (Bank side)

P&G Distributor ARGE BUSINESS LLCHR Department Head

Sep. 2010 - Aug. 2013Yerevan, Armenia● Competency Model Establishment ● Organizational Development ● Competency based - Interview & Selection System, Performance Appraisal, ● C&B System ● Reward & Recognition System Establishment ● SOP for Full Business Flow ● KPI System Establishment (Balanced Scorecard) ● Individual action Planning System Establishment ● Talent Management ● Succession Planning/Business Continuity ● Training Need Assessment ● Training Planning/Management ● HRIS Management

HayPost CJSC (National Postal Operator- 4500 employees)HR Expert (Project Based)

Feb. 2012 - Sep. 2012ArmeniaChange Management; Training Center Establishment;

Armwater CJSCHR Director (Saur Group France)

Dec. 2006 - Sep. 2010Armenia● Change Management ● Organizational Development ● HR functions/service development ● Training Center establishment and running ● Work with Trad Union Organization ● C&B system development, QSE 36 branches, 3000 employees

Armwater CJSCHead of Training Center (Saur Group France)

Jan. 2005 - Dec. 2006ArmeniaTraining needs assessment Planning Training Process Implementation General operation of TC. Hot & Post Assessment of Trainings